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March 2024 by Lydia
I have done business here for the last 3 years. I have a more "complex" type of filing situation, and Fern has been my go-to tax pro. Highly recommend!
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March 2024 by Rashawn Carroll
They were very good, take my stress away I thought I was goin to own. But they fix it so I don't
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March 2024 by kim Nguyen
My tax professional, Kim Loan Nguyen, is the reason I continue to come back to H & R Block. She is an excellent tax professional. She is very thorough, and truly cares about you. She is very patient, and takes the time to make sure I understood my tax situation. She is very much sought after in this field, and I am so glad to have her as my tax professional. I highly recommend her if you use H & R Block.
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February 2024 by Jared Cooksey
Mark G. is wonderful and trustworthy. He has done our taxes for the last three years and we hope he will do so for a long time to come. He is patient, considerate, engaging, and a true credit to H&R Block.
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February 2024 by la luna
TERRIBLE experience here today with Mark Gibson and the front desk employee. They told us we would be “taking advantage” by filing a child tax credit if we’re unemployed, even though it’s eligible for any low income families with no income. Extremely rude and discriminatory against low income moms! NEVER go to this location!
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February 2024 by Ricky
Lisa is the truth!!!!
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July 2023 by Regina Cameron
I am a 66 year old woman, and I've been around the block a few times.On one of the blocks, I learned how to prepare taxes. I did the work for 5 years for a tax consultant office.It's been a while since I've done taxes.I know that there have been several changes in the tax rules and laws.But one thing I'm sure about is that It doesn't take a whole month to prepare a CRP certificate/M1PR form.My first appointment was on July 8th to drop them off.I then was told to return on July 19th, and they were ready except their "copy machine" wasn't working. (I just saw a customer leave out the door with copies)So I was to pay now and I was to return on July 26 because that would be the next time they'd be back in the Apple Valley location, unless I wanted to drive to the Eagan location on the 24th to pick up my copies on Monday.I was fed up, so I called the H&R block customer complaint department on the 20th and were told that I needed to file a complaint. I didn't file a complaint, but I did set an appointment for July 22nd @ 12:45 at the Apple Valley location with another agent to pick up my copies.I arrived exactly at 12:45. ....entered, and sat down waiting for the other agent.Low and behold, who walks out?The agent who told me to return on the 26th... she was surprised to see me.She notified me that they were ready for me.She walked me to her cubicle, retrieved my forms, and walked me to the front... the phone rang, someone else answered and told her it was for her. Instead of putting them on hold and finishing with me, she Instead left me standing at the front desk, signing my taxes while she went back to her cubicle to talk on the phone. Listening to her in-depth conversation, I literally had to walk back and tell her that I have somewhere else to be...She said, oh? And said to the caller, "I'll call you back...It took her 1 minute to put my paperwork in an envelope... and say bye, have a nice day.I will not be back and still might file a complaint...for discriminatory service...
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May 2023 by Janda Blue
Left 3 emails 3 messages and nobody has the time to call me back. I strongly suggest you use someone else.
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April 2023 by Benji Tri
Other than the whole institutional thing that we HAVE to go through this complicated tax prep in this country, this local H&R Block got us in with a last-minute appointment. Our scheduled rep was running late, so another took us up, ran through all our paperwork and proper deductions, and made the process easy.
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April 2023 by David Linnerson
I go here every year for about 20 years. Like the people that work there & it's in a good location for me.
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April 2023 by Charlie Ogdahl
Kim Nguyen is the best in the business 2nd to none!!
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March 2023 by Chelsey Cate
Kim is THE absolute best and I could not recommend her anymore. Not only does she explain things to me in a way that I understand (as I do not have a lot of tax or financial planning knowledge,) but she also educates me even further on how to prepare for coming years without overwhelming me. She makes everything so individualized and personalized to me and she is also just pleasant to have conversation and catch up with about life. I feel so lucky to have such an incredible tax specialist and look forward to meeting with her annually.
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March 2023 by Samantha Nusser
Always exceeds my expectations, very worth paying the professionals for me!
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March 2023 by Cinda Current
Kim Nguyen is an excellent tax advisor. I always know that my taxes are done well and that I get the refunds I deserve.
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March 2023 by rianna Moreno
Horrrrrrible. Just horrrible. The woman my significant other went to told him some false information and was SO rude about it as well, though it states right on their website differently. Will never go to this location again!!
