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February 2024 by Patrick Rough
Firestone is great! Especially the location is Apple Valley!
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January 2024 by Alisha Dralle
Excellent customer service. Russell got me in super short notice for a flat repair. He is very knowledgeable and very friendly! Happy do business with him in the future. Will definitely be sending friends and family his way.
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January 2024 by Aaron Micheal
Good shop. Cory the service advisor or manager (not sure which one) is a super cool dude. They Replaced a turbo and water pump in my cruz with a one day turn around time. Would use them again
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January 2024 by Mark Duffy
Great professional service.
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January 2024 by Andy Schmidt
The staff is awesome, they got my car in right away at the scheduled time, and they completed the repair without any pushy upsells, just thoughtful recommendations
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December 2023 by Honest Opinion
I recently had my fleet car serviced at this location, and despite an employee initially assuring me that they needed to check inside to ensure nothing was lost, my experience took an unexpected turn. A flashlight purchased from Harbor Freight vanished after the service, and when I raised the concern, a representative named Brad dismissed it denying any investigation. Despite their denial, the initial precautionary check and the subsequent defensive response raise questions about their integrity and customer service.
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November 2023 by Mark L
Didn’t have an appointment for 4 days; hire more staff. Didn’t have my size tires; fix your inventory, it’s a common car. Wanted to argue with me about what product I wanted; learn better business practices.
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October 2023 by Perry Heller
I used to come here all the time then they quoted me almost $200 for tire install and rotationI bought the tires from another Firestone location 4 days before this happened, stickers still on and everything.Scums
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July 2023 by Google user
This team is awesome! I only bring my fleet vehicle to them. I appreciate their patience and quick work. I dropped it off earlier this week and picked it up on Sunday. There was two gentleman working- they were so kind \\u0026 helpful! Thank you! ?
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July 2023 by Rachel
This team is awesome! I only bring my fleet vehicle to them. I appreciate their patience and quick work. I dropped it off earlier this week and picked it up on Sunday. There was two gentleman working- they were so kind & helpful! Thank you! ?
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July 2023 by Rachel R.
This team is awesome! I only bring my fleet vehicle to them. I appreciate their patience and quick work. I dropped it off earlier this week and picked it up on Sunday. There was two gentleman working- they were so kind & helpful! Thank you!
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June 2023 by Kevin Tan
Hit something in the road that popped my tire. I stopped by after going to multiple shops in the area that were too busy to help. They didn't have any appointments available here either unfortunately but Russell offered to put some air in my tire to get me going temporarily. After adding some air and seeing that my tire's sidewall had been slashed, Russell and Kevin decided to help me put on my spare tire out of good will. I was 40 minutes away from home and these guys really helped me out in a bind. I was treated as a human being and not as a business opportunity. Big thank you to Russell and Kevin for being awesome!Service: Tires
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June 2023 by Derek Munkelwitz
If you go online and make an appointment, don't be fooled. It's an appointment request, which means if they're full you won't get in. They call you and let you know but if you want to make an actual appointment you need to call during business hours so you actually get penciled in.
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May 2023 by Jaygo Sev
My family has used this Firestone location since 2017. This included having them replace 4 tires on my old 21' travel trailer. Usually, they do a great job. Few days ago I purchased a new 21" trailer for camping. It needed two new tires. I called and the guy on the phone initally told me "NO, we dont do RVs." He was confused, I guess, thinking it was a RV you drove around instead of a trailer you pull. After I explained it to him and told him that very location had changed out the tires on my previous trailer with NO PROBLEMS, he put me on hold, and then came back on, talking to me like I was an A-hole or something, telling me they "NEVER" changed trailer tires as it was "against their store policy." Dude was basically calling me a liar, lol. I asked him to look up the previous service ticket SHOWING that they had in fact, changed my trailer tires before. Nope, he wasn't having it, just kept telling me it was against their policy. I got the distinct feeling that the workers simply didn't FEEL LIKE rolling a floor jack 15 yards to the side of the building where I had previously parked the trailer the time they swapped out the tires before. But Ok, WHATEVER. I simply drove it on over to Discount Tire who took a grand total of 15 minutes to swap out both tires on the trailer. No special equipment needed. Two dudes rolled out a couple floor jacks and that was it. Firestone just lost a $600 + sale and a loyal customer. Ill be going to Discount Tire from now on.
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May 2023 by Mau Chau
Need more experience technician and manager. Both keep saying my tie rod end is backward and show me other cars this is how it suppose to look like for us to do alignment. Every vehicle is different and no the tie rod end is not backward because tire plus able to do alignment with no problem.Service: Wheel alignment
