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January 2024 by Jason Kleinman
I’d give 6 stars if I could. Big thanks to Jason and everyone over there in the service department. I have an old Casablanca fan that the local “authorized service center” absolutely destroyed the last time I had it serviced. They cut and spliced wires, cross threaded screws and used an incompatible control unit. After almost giving up on it I sent it in and had them rebuild it with new bearings, flywheel and conversion kit for an updated remote. It’s never worked better and was about 1/3 the price of the last guy who wrecked it.
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January 2024 by Marvin Dolin
We ordered a replacement wall remote and receiving unit for a 20 year old Casablanca fan. Upon receiving it and installing it it worked briefly and then stopped. We worked with Jason from Fan Man to diagnose that something probably happened to the wall remote during the install. Jason worked directly with us to ensure nothing else was wrong and then shipped a new wall remote free of charge. We just installed the new wall remote and everything works great! This type of customer service deserves to be mentioned and rewarded.
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January 2024 by Don Hussey
UPDATE: Thanks to Jason from fan man for correcting the mishap with my order. He took care of it in a professional, courteous & timely manner. Thanks again.
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December 2023 by Marion B
Buying a ceiling fan and light from Fan Man Lighting in ************, Minnesota, turned out to be one of the worst purchasing experiences I have ever had. The owner directed me to a particular model and told me it would have both a wall switch and a remote. My electrician found the product so badly ****** said it looked like it had been homemade and that nothing fit together and that the installation instructions were in Spanishthat it took him the better part of two days to install it. He discounted his time significantly, but I still spent as much on installation as I paid for the fan, and I paid over $400 for the fan. And then there turned out to be no remote and I was sold lightbulbs for the fixture when lightbulbs were included in the box. Everything about this transaction was dishonest!
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November 2023 by Scott Emerson
Without a doubt one of the best customer service experiences I’ve ever had. I have dealt with these people for several years and every time far exceeds expectations. Good old fashioned customer service like you just don’t find anymore. Very knowledgeable and helpful!
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September 2023 by Bill Pyziak
I dealt with this business twice now. 1st was their modification of an old Casablanca fan control board and wall switch. I gave him the model number, he sent the board and wall switch with instructions and it worked great. 2nd on the same fan the fly wheel fell apart. They had an after market fly wheel, and again he sent the fly wheel and instructions. Like the first time the instructions were easy to follow and now the fan is better than new.If I ever have to buy a new fan or fix an old one, the Fan Man is the business I’ll support. Many thanks to them.
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July 2023 by Colin DeVilbiss
I came in with a "stuck" ceiling fan, and they had it diagnosed and fixed within minutes. They also explained the problem and showed me how I can fix it on my own if it happens again (and explained how they could do a more involved repair if it continues to happen).Wholeheartedly recommended!
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June 2023 by Ron M
I called Fan Man Lighting seeking obsolete parts for an older Casablanca fan. The woman who answered the phone was extremely knowledgeable and patient. She answered all my questions and helped immensely. I cannot say enough good about this family owned lighting distributor/ repair shop.
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May 2023 by Kirk Westervelt Outdoors
Outstanding Service. They have a replacement part for the old Casablanca Inteli-touch systems. Call them with your model number, and they have your solution. From here forward I will only purchase from them, no matter the cost.
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April 2023 by Adriano
I rarely write reviews, but I couldn't pass up the opportunity to share my exceptional experience with Fan Man Lighting. My late 90s Casablanca Stealth ceiling fan stopped working, and I wanted to integrate it into my Apple Homekit automation system. After trying to troubleshoot the issue on my own, I reached out to Fan Man Lighting and had the pleasure of speaking with Jack from their technical support team. Jack is incredibly knowledgeable and has extensive experience with these fans. He not only diagnosed the issue quickly, but he also provided me with detailed technical information on how to convert the fan to work with my automation. Jack's technical expertise and willingness to help exceeded my expectations. I'm grateful for his outstanding service and highly recommend Fan Man Lighting for any fan repairs, retrofits, or upgrades. Thank you, Jack and Fan Man Lighting, for providing exceptional customer service!"
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March 2023 by Rick Schuler
I recently purchased an RCK55 receiver and reverse module for my fan. After installing the parts to convert my fan from the old receiver, my fan would not spin in the reverse direction. I spoke with Jason a few times over the phone and he was very knowledgeable and figured out what caused the fan to not work properly. After I changed the wiring configuration to what Jason suggested, everything works perfectly now! Everyone I spoke to at this company was so polite and knowledgeable, plus Jason went above and beyond to help me over the phone!
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January 2023 by Wilfred Dennie
I gave a call to Fan Man Lighting to seek advise on several Casablanca ceiling fans (Inteli-touch switches) that we own. The gentleman that I spoke with was pleasant, resourceful and patient with me. He took the time to ask me a few leading questions and helped me diagnose the problems we were experiencing. I am truly greatful for him. We live in Michigan, but the next fan we buy, I will order it from Fan Man Lighting. Many thanks for your service.
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November 2022 by Judi Bauer
Very nice place to shop. Good variety ofLamps, lights, ceiling fans. Prices are good. Great customer service.
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September 2022 by Renee Theiste
Great place to find a new light fixture. The owner is always friendly and helpful. Also, good place to help you sort through all the new led lightbulb options, and find the best bulbs that make your fixtures shine!
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September 2022 by Sunny Side Painting
Great service, friendly staff, knowledgeable, experienced, and super fair price!!!! I can't say it enough FAN MAN is the gold standard!!! Thanks guys!!!
