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January 2024 by Ken Henningsen
I had some aggravating bumper scars on my Chevy Volt from a parking-lot hit-and-run. After getting an estimate from a USAA-approved shop I took it in at the appointed dropoff time, only to be told that they weren’t qualified to work on plug-in cars—even though this work was nowhere near any high voltage. They referred me to another shop, which gave me an estimate (after a 3-day wait for an appointment). However, they didn’t seem interested in such a small job (and said they’d need the car for a week), so I passed on that one.After seeing the Apple Valley MN CARSTAR as another approved shop on USAA’s website, I called them. They got me in for an estimate right away ($300 less than the other two), and said they’d need the car for 3-4 days and would call with appointment options (predicted to be in a couple of weeks).The promised call came quickly; they said they had a cancellation and could get me in the next morning (a Tuesday). I brought it in, and they gave me a ride home, so I didn’t need to arrange that.The work was done by that Thursday afternoon, and the bumper looks like new again. (Plus, they returned the car cleaner than when I brought it in, inside and out.) Highly recommended; they’re now my “go-to” shop should I be unfortunate enough to need bodywork again.
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January 2024 by Zach Lauby
They did an amazing job fixing my truck. To top it off they went above and beyond and cleaned the truck inside and out. It has never looked so good.
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December 2023 by Leslie Massoglia
We were required to leave our car with this shop by our insurance for repair of damages sustained in an accident. The staff were very friendly, however after leaving the car with them for 10 days when they informed us they would need it for a full week to complete the repairs, not hearing anything from them on the 10th day I called and was informed they hadn't even started "taking it apart." We had to leave it for another week, which then required us to get a rental, which hadn't been needed the week prior. Now that we got the vehicle back, though it looks good, we've figured out that the drivers' assist system and blind spot detection system are not repaired and we will need to get additional repairs on the vehicle. Very disappointing and frustrating.
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December 2023 by Tody Hymon
Did what I thought should be done in getting your vehicle repaired. Well I had to lower the rating from my previous post. I didn't get my car repaired do to some unfortunate circumstances and I was told before I even taken my car to forthe shop repair it wouldn't take long but unfortunately Farmers Insurance is trying to total out my vehicle do to the over populated vehicles that has been in a accident. So therefore I will take matters in my own hands ✋️. Please moving forward be upfront and reach out to the customers that are asking for your services.
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December 2023 by Mayrel Cerero
I brought my car in for terrible hair damage, and although it took a month or so for my car to be ready, I am overall happy with the work done. Not only did they do a fantastic job, but they also cleaned the interior, which made me happier! I couldn’t be more satisfied with the overall experience!
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November 2023 by Allan Boese
They did a wonderful job with body work required to fix the main rear passenger side cab, rear passenger door and box. Jeff was easy to work with. Text message status updates were helpful. I highly recommend this shop. Excellent shop for working with insurance claims.
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November 2023 by Dennis Frider
The front fender on my truck was fixed like Avery good job was done I am happy with it thank you Dennis
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November 2023 by Mark Challgren
Our daughter, unfortunately, hit a deer and there was some significant damage down the side of her car. CARSTAR did an absolutely excellent job with the repair. That side of the car now looks like a new car. The estimator and office staff did an excellent job of communicating throughout the repair process and were very pleasant to work with. A technician detailed the car before returning it, and did a truly awesome job with that. I would definitely recommend CARSTAR in Apple Valley.Service: Body & Trim
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September 2023 by Geir Friisoe
Excellent repairs! Shop fixed an imprint left on the passenger seat from something heavy placed on it during the repair. On my most recent repairs, the shop went the extra mile and more helping resolve problems I was having with my auto insurance. Highly recommend this shop.
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September 2023 by scott frank
“Best Care Anywhere!” Start to finish, Kind, Professional, Fair, They kept us updated and they finished on schedule! “Our Car Was Beautiful again!”Thank you..Services: Painting
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September 2023 by Loretta Tennes
Excellent customer service, help with insurance, rental car coordination, and car repair was all very well done. I couldn’t have been more pleased. Plus they cleaned my entire car and it looks brand new. Top notch in my opinion and will look no further in the future.Service: Body & Trim
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September 2023 by Shantey Williams
Jeff was super awesome and amazing, he was patient with me and went above and beyond. They were quick with my repairs and I would trust them with my vehicle anytime. The level of service was excellent and my truck looks brand new again.
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August 2023 by bailey ruona
Highly recommend using CARSTAR! The staff is amazing and very responsive. No one likes getting into an accident so I really appreciate how stress free my experience was. The Bronco repair turned out awesome and the quality of the repair was top notch! Thank you!!Services: Painting
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August 2023 by J S
CARSTAR did an amazing job in my opinion. Not only did they repair the issue that brought me to them initially, they also did an excellent job detailing the car inside and out -even down to the tires!They took care of all the communication with my insurance company, as well as with the car rental that I use during the repair process.It is painful to have to pay a deductible for repairs to damage that you didn’t even create yourself, but they went above and beyond to make the experience a good one.Service: Body & Trim
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August 2023 by Esau Rodriguez
The work, timeline, communication and service was great. The work was better the the only certified BMW repair shop in the cities.I had a few concerns that where addressed when I picked up my car. They also had a couple of other items that will be finished once they receive the unexpected trim pieces that are being delivered soon. They’ll be contacting me in the near future for the last minut adjustments that need to be done.
