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October 2024 by mac trucking
They make a wrong capys I drive twice
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September 2024 by David Swanson
Oh my goodness, has this place really nosedived in customer service! It used to be the gold standard, but lately, with whomever is in charge—because we do not know—it’s really suffering. I’d rather go to Menards, Home Depot, or Amazon, where even though you can’t find any help, at least no one insults you verbally.
Two weeks ago, I brought my snowblower in for a tune-up. I did what I always do: I brought it around back, expecting help unloading it because, look, I am 70 and can’t do what I used to as a younger man. Well, no one was around, so I unloaded it myself, brought it inside, and told a young man I needed it repaired and explained what I wanted. He directed me up front to leave a deposit, which seemed odd since it is only $40, and they already had my $300 snowblower. It felt unnecessary, but I left the deposit and headed back to my car. It is not like I would not come back to get my machine.
As I was leaving, the young man who had helped me earlier scolded me for not going to the front first when I brought it in. I just looked at him, and he said, "That's the way you need to do it next time." I thought to myself, "If there's a next time," but I let it go.
A few days later, I was called and told my snowblower was ready for pick-up. Great! I went in yesterday to get it and needed a gas can as well. I approached the front counter and told the gentleman there I was picking up my snowblower. He spread his arms wide and said, "Does it look like I have a snowblower up here?" I informed him that, during my last visit, I was instructed that all business was done up front, so I assumed that was the process. Clearly, I was wrong.
I went to the back, got my paperwork, grabbed the gas can I wanted to purchase, and headed back to the front. I had a $5.00 coupon for the gas can. The cashier rang up the snowblower, no problem, but then processed the gas can as a separate transaction (why two transactions, I have no idea, but okay). When I asked why the coupon was not applied, he told me he could not get it to work. I pointed out that the coupon was valid until 9/30/2024 for any purchase over $25, for which this qualified. He simply shrugged and said, "Sorry, what do you want me to do?"
I told him I wanted my $5.00 discount, but he just shrugged again. Frustrated, I asked if it was worth stealing $5.00 from a senior. While I was trying to explain this to him, they brought my snowblower up. I thanked them since I didn’t have to pull around and asked for help loading it. The guy just walked away and I was stunned. He may not have heard me, but still, there was the day when they could not wait for you you to help them load it, seriously, those were the good days.
I left the store upset, struggling to load the snowblower into my car, when a kind stranger (not an employee) came over and asked if I needed help. He helped me load it. I tried to tip him the $5.00 I would have given the employees if they had helped, but he kindly declined.
I went back on Monday because I decided to return the gas can, the lady that helped me was nice, said she was the assistant manager. She said she had to refund the original purchase price, then re-ring it with the coupon for $5.00 off. She could not get it to work either. The register said it was supposed to be a 50.00 purchase but the coupon clearly said 25.00 She said she would get it corrected and get my credit. Well now I have been charged for 2 gas cans and gotten a 8 dollar credit when I only was supposed to get a 5.00 and I never received a refund that I was supposed to get as the were trying to fix this mess. I called in on
today (Wednesday) to see where my credit was. I was told I had to come in and they would gladly help me. I am the one that they are trying to screw and I have to waste time and gas to come back and get it resolved. I do not want to set foot in this store again. It is a miserable experience and I will never come back. that’s my story. Yet ano
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September 2024 by Valerie Taylor
These folks are knowledgeable and on it.
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September 2024 by Ryan Leach
Always helpful
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June 2024 by Cjc C
Went there to get some help with a plumbing question. I found a associate was very put out. I showed a picture on my phone of what I was looking to do.And seemed awfully bothered. I left and told him I would go somewhere else. Short fella with facial hair I didn't get his name. Won't ever go back to this Ace. Went to the Ace in Farmington and was helped and got the fittings I needed ?
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June 2024 by Billy Brock
New blade and spark plug installed on my lawnmower for less than $40.
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June 2024 by Brianna Hollmon
Thank you so much Sarah for all of your help and guidance with online orders and delivery. Sarah was so helpful with going out of her way to contact customer support and help complete my order and get delivered! She went above and beyond to help rather than making me figure out myself like most places these days. I will definitely be coming here for everything possible!
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June 2024 by Thomas Moses
I purchased a $2,000 snowblower from them being told that they would do any work should it break. It broke on the second snow of the year second time ever using it less than 4 months after purchasing and they refuse to take it in for warranty repair until October It was May when I initially called. They said that I can sign up for a list to get on but it won't be repaired in October That's just when the list starts. I would not have purchased from them had I known that they would yank me around this much on a 2,000 dollar purchase
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June 2024 by Deepesh Pillai
Have had riding mower serviced there several times with great results. Recently contacted them because of a repeat issue from the previous season. Repair department was backed up for 2-3 weeks, the repair Director came to my house after his shift and fixed my issue the same day and would not charge me for the service. Very impressed with the level of customer service.
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June 2024 by Sandy Russell
I loved how the staff was out in the aisles helping everyone!!
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May 2024 by P Kkmonm
Had everything, except what I need...lol
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May 2024 by Santa
They were helpful but something I was told on the fone was a lie
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May 2024 by Kathy Cooper
Horrible experience! Staff was rude. Had two small screens repaired and they charged 70 dollars! I had to put 80 dollars down. They told me I would get 10 dollars back. Ha! I got 4 dollars back! I will never shop there again!
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May 2024 by Ben
Quick turn-around on lawnmower service and friendly workers
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April 2024 by Mickey Olson
Always polite and helpful staff
