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“Christa did a fabulous job helping me with my Samsung phone. She was polite, friendly and very knowledgeable. This Verizon store has always had employees willing to patiently help me out...I won't buy a new phone anywhere else!”
“I've visited this T-mobile store various times and the young people are kind, curious and very knowledgeable about the services and products that they sell. Thank you T-mobile for training your employees to greet and work with the public.”
“We've been T-Mobile customers since 2007. We were talked into xfinity mobile for a few months. Big mistake it was terrible. We switched back to T-Mobile and got some great deals on new phones. There was a few hiccups in the billing, and corprate cusomer service was unable to sort it out. But after contacting the Lino Lakes store, Lexi was super helpful and quick to get things set right. Thank you, we will be sure to come into the store with any other needs.”
“I just want to give an EXCELLENT SHOUT OUT to Mr.David Hall!! Mr. Hall helped me with paying my bill and answered my questions. Explain everything to me so I understood what was going on. With his help, I paid my bill and was on my way. I think when I have a question I will talk with him. Bless you sir!!”
“I switched over three lines to Tmobile today and Darius was super super super helpful. He wasn't pushy at all and he took his time to make sure all the phones were set up correctly. Truly appreciate his professionalism.”
“After 13+ years with Verizon, I decided to switch our family to T-Mobile (involving 4 lines across 3 states and 3 carriers) after a painful weekend of trying to buy a new phone and move numbers without any progress. The experience with T-Mobile wasn’t much better, and the location I went to closer to my house (Buffalo) managed to make it even worse by entering nearly all our information incorrectly as I felt like a total inconvenience to the staff person ‘helping’. My daughter, who has type 1 diabetes, was without a phone for a couple of days in AZ while my son with high functioning ASD was without his for a week given the extent of customer service issues we were experiencing. We went to the Northtown location as it is the closest location to my son and Missy was wonderful. She was patient, she listened to our concerns, she worked with tech support and identified the issues, and she fixed them. She also treated us like valued customers and not like we were distracting her from playing on her phone like the Buffalo location. Even though I live nearly an hour from this location, I will be coming back when I visit my son or parents because of the service we received. Thank you Missy! For the Buffalo location and the phone tech support I tried to work with over this last weekend: please do better. A lot better. You are there because of the customers, not in spite of them.”
“Walked in just needing a simple Sim card, and usually these places like to upsell you, but the representative who helped me was kind and kept things simple. I walked out very happy”
“I have now interacted with 5 different employees from this store and every interaction has been amazing. Even when I had technical issues porting my numbers from AT&T they went over the top to help me. Then when I had problems with using too much data from my phone as a mobile hotspot they helped with a solution that I didn't expect and was better than I could have hoped for. This team is amazing and I appreciate their excellent customer service!”
“Had a fantastic experience tonight! Scott always takes great care of us and the rep we had tonight was a younger guy and very patient with our elderly folks we brought in for upgrades. I forgot his name but ScoJo will remember who worked with us tonight. Northtown Verizon is the store to go to for great service in 2024.”
“Mike has been such a big help to me. Doing all he could to figure out my phone problem. He has amazing patience. He spent quite a bit of time with both my husband and I explaining our plan and helping us to get everything set up. We are not real savvy when it comes to electronics and he was so respectful. I will only work with Mime from now on. - THANKS MIKE”
“Cody, Haack (sorry, I don't know how to spell) and Corey are great! Very helpful and nice. I really recomended this T-Mobile store in Rogers, MN. Great costumer service! Thank you guys!!!”
“I had a technical issue with my hotspot and they were able to solve my problem and get me back on the road super quick! Not too busy and open later than the rest of the stores.”
“Darnell was so helpful and great at helping us switch over our phone plan and getting new internet service, explained everything and did everything he could to get us the lowest prices possible. Amazing customer service from him.”
“I've been a customer of three major wireless carriers, and the Verizon representatives at this store are the best. I had to replace my phone in an emergency, and Destiny respectfully answered my questions and got me sorted out quickly. This is the best Verizon store in Minnesota.”
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“Tom D was awesome! He helped us set up and activate an iPhone 15 and a new IPad. Great customer service skills and patience. Did a nice job answering all our questions and made our experience great!”