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December 2023 by Kyle Leinhart
This place was great when they first opened… they use to have 3-4 people doing the pre wash and scrubbing the vehicles. Apparently zips decided that they wanted to automate the process instead of having human actual do a good job.Definitely recommend going to Diamond waves and wags. Their was is better and they have 4-6 people doing the pre wash and they do a fantastic job!
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December 2023 by Collin Roelike
My car had a couple bugs on the front and when I took it in to zips they just rinsed my car. I paid for the $20 works wash and I went to woodys today and bought the $15 works wash and it was amazing. The employees actually cared and scrubbed until all the bugs were gone, I didn't even ask them to. Never going to zips again woodys for life!
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November 2023 by Joe schmo
This car wash is horrible. They used to do a good job but not anymore. I went through the car wash today and had a little bit of dirt and mud on the side of my car because I live on a dirt road and after going through the car wash, all of dirt was still there. I went into the office to complain, and the guy said that the corporate office took away their spray power washes so he would give me a free car wash coupon to go through the car wash again, but I asked if it would clean my car this time and he said probably not.Service: Auto interior vacuuming
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November 2023 by Austin Tintes
No more pre wash. I had to go through twice and then spend 20 min wiping down my car. Used to be the best around but trash now. And on top of taking away services they raised prices.
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November 2023 by Greg Anderson
Two years of good washes, but this place has deterioted quickly. No longer paying attention to quality, my autos come out looking like I hired a three year old to wash it. Would not recommend. Unless employees are there to use a soapy brush and get to scrubbing the dirtiest areas, even multiple passes aren't going to get it clean.
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September 2023 by Erik Spangrud
Every time I take my car through the wash, it seems to never get all the bugs off the windshield and always have a dirty back window. Today, there was no one there to do the power washing at the beginning and instead was quickly ushered right through.Most of the time, I like how fast it takes to go through the whole process. But today, I did not get my money's worth.I tried the new car wash at Holiday Gas Station on Nakomis Street. I got the soft touch, and it was amazing. It cleaned the car so well that I had never noticed some small imperfections in the paint. It does take about 5 minutes to go through the whole cycle, but when you are comparing a 30-second wash from Zips or 5 minutes from the holiday, it was time well spent.UPDATE - went back a few days later and still no improvement of the quality of the wash.Still no employees to powerwash the windshield and back window. Instead they were on their phones in the backroom.
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September 2023 by Devon Ward
Wont be back- It was much better service under previous ownershipFresh out of the car wash - they didn’t scrub with any brushes or pressure wash at all.When I asked for a rewash they only offered a basic wash and dry. I paid $32 for a car wash it should have been clean.0/5 starsService: Auto detailing
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September 2023 by Ashley Ward
They didn’t spray our truck down before the wash, we left with mud still on our running boards and for over 30 dollars we will definitely not be back. Save your money from a monthly was they said they won’t do anything about it still being dirty.When brought to managers attention they deflected and didn’t concerned when problem areas were shown0/5 stars from this reviewer
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September 2023 by Jenn Rasmusen
Miss the pretreatment by the staff that gets the splattered on bugs off the front. Will be checking out another car wash tomorrow and hopefully get a better job. I don't have time to go through the wash 3+ times. Even left spots. Not the same quality that I was use to
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September 2023 by Sam Ripley
Paying for the monthly premium car wash and just got sent through with zero pre manual wash. Would also say to fold in your mirrors but even when you do the brushes are so rough they bend them back out as just happened in my 2016 Chevy Silverado. Go to Diamonds. Just canceled my membership.
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September 2023 by Jeffrey Hohn
On April 14, 2023 ZIPS had a brush break in the Alexandria car wash, and every car that went through the car wash had a scratch down the right side. I took two flawless BMWs through, on the second one I realized that it was the car wash (not a shopping cart or other damage). I informed them. They stopped the car wash, and in 5 minutes found the broken brush. Between my two cars was an hour. I called my friend, he went through two hours earlier ... he had it too. If Zips was honest, they would have informed everyone that went through that busy spring day. They chose not to. Worse, its now August 28 and they still have not agreed to pay their written claim admission. Business integrity is not their strength, complex processes and denial is a strength.
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September 2023 by Michaela Feeken
I use this car wash all the time, have yet to be disappointed!! The guys always do a great job!! Nikko was super helpful as well with getting me set up with unlimited. :)
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August 2023 by Alex
The membership is no longer worth the money...The crew no longer uses brushes to get bugs off the windshield. Soaps run out and sit empty for days at a time. (Asked an employee and he said I must've downgraded my membership, the problem isn't them, it's me... Not true)Spinner brushes often not calibrated with sensors putting extreme pressure on mirrors. Dryer has weakened and no longer drys the car evenly, and lately have been experiencing water spots, likely due to water softener issue.Customer service is not good. I had to call 10 different times over 3 days due to their customer service number not having any available representatives..Time to try a competitor across the freeway!
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July 2023 by Rose Weisel
Clean vacuum areaAmazing customer service
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July 2023 by Kevin Risner
The system does a great job cleaning the car exterior. Staff is there to guide you into the wash bay. Vacuums are free and work very well!
