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January 2024 by SELENA OSBORNE
90% of the time I go through to deposit money the teller keeps putting my money on the wrong accounts. It's been as little as $400 and as large as an $1800 amount of money they just throw in the wrong accounts. This has happened to me 7 times in the past 3 months! I had even called to speak to a supervisor once (don't remember her name) but she was completely rude to me when I explained to her the situation. I told her it was always the same elderly woman that works In the drive through window (who isn't very nice herself) and the supervisor absolutely tried to make me feel incompetent. This morning my money was deposited into the wrong account AGAIN! The tellers even repeat the name on the account back to me and still mess up. I guess it's time to find a new bank.
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January 2024 by Selena O.
90% of the time I go through to deposit money the teller keeps putting my money on the wrong accounts. It's been as little as $400 and as large as an $1800 amount of money they just throw in the wrong accounts. This has happened to me 7 times in the past 3 months! I had even called to speak to a supervisor once (don't remember her name) but she was completely rude to me when I explained to her the situation. I told her it was always the same elderly woman that works In the drive through window (who isn't very nice herself) and the supervisor absolutely tried to make me feel incompetent. This morning my money was deposited into the wrong account AGAIN! The tellers even repeat the name on the account back to me and still manage to mess up. I guess it's time to find a new bank.
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October 2023 by Heather Rossum
We love having Viking Bank in Ashby for all of our business banking needs- they make it so easy! Also recommend Kelsey Bitzan for your mortgage needs, she got our mortgage done quickly and efficiently and we highly recommend her and all of the staff at Viking Bank!
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October 2023 by Carroll B.
Recently I made a large deposit .They said I must wait 7 days to access the funds. The date I deposited this large check, The gave me a verbal explanation, and a dated document. This stated my ability to access funds was 7 DAYS, I arrived on said date. I had the Customer Service Supervisor Elaine Viergutz assist me. She was argumentative and frankly rude.! I sat and tried to EXPLAIN the words on the document .There never was ANY language re ''SEVEN B-U-I-S-N-E-S-S- DAYS" It only stated" 7 days ".I was refused my funds ,And she clearly had a big problem with my blatant obvious issue.!! I was shooed away and she indignatly stood up and walked away. This is not how any financial institution should be run. The ability to see the writing/verbage. was not wrong.!!!! She wanted to argue. Now, they are holding me and my money hostage .I would never bank there ever again. What happened to reasonability.? Yet here we are .The game of perceived power she was running on me infuriated me. I am also going to file complaints with the States Attorney Generals Office, AND the F.D.I.C. I am so angry. It really could have been easy to understand my problem .She was totally refusing to hear or SEE the BLACK&WHITE ISSUE.I even told her how I was going to complain to the powers that be...She just shrugged her shoulders, as she walked away.This all was so simple. Yet the process is flawed, and is against the law.
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October 2023 by Rhonda Stuewe
I recently opened a new account with Viking bank and they are amazing to work with and very knowledgeable! They helped me figure out what type of accounts I needed and assisted with the paperwork. I highly recommend them for any transaction that you need.
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July 2023 by Patrick Metzger
The team and staff at Viking Bank truly provide that small town community feel and service you want based around high-quality relationships to help you best. And with in-house decision making, processes move quickly!
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July 2023 by Jade Deadrick
I told them not to close out my account because I’m active duty and that’s the account my mother can use when need be. They closed it out two days before we needed it. Leaving us SOL.I was banking with them for over 5 years before and apparently that means nothing— wild.
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September 2022 by Tom House
We have been working with both Vicki and Amber at Viking Bank and they make things convenient and easy for us on both the personal and business banking side of things. We are very satisfied with their customer service.
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September 2022 by D Daluge
Friendly staff and quick service
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August 2022 by Gabriel Dean
Viking bank has been nothing short of incredible to work with. We are super grateful for their partnership. The people there are amazing and their response time is second to none. Katie and Matt along with the rest of the team I’m super grateful for. If you are looking for residential or commercial banking, this is the place to do it.
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May 2022 by Alyssa Sullivan
Kelsey Bitzan was great to work with, she went above and beyond to help us come up with creative ways to consolidate payments. I would recommend Kelsey for anyone that is look at wanting to save money. Kelsey answered all of our questions and went above and beyond.The process that we worked with Kelsey on was very smooth and we left very happy.
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May 2022 by Jenn Coyne
We had a great experience with Kelsey and the team as we set up our mortgage. They're great people to work with for all of our financial needs.
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May 2022 by Dustin Walters
I have worked with Adam and Kelsey and they are both very knowledgeable, easy going and made the entire process smooth. A pleasure to work with!!
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May 2022 by Robert Kramer
Absolutely a joy to work with!
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January 2021 by Luke Thompson
We have banked at another bank in Alex for 15 years. We needed a loan and our bank wanted $8000 in closing costs and fees. I contacted Stephanie Eggen at the Ashby branch . This is the best customer service in getting a loan we have ever experienced. She is a true professional and was on top of all the paperwork so the closing went through without any issues. I highly recommend using Viking Bank and Stephanie if you have banking needs. Their fees were 37% of what our bank wanted to charge us. Thank you Stephanie for making things so easy!
