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February 2023 by Bebo Sordins
I feel bad for those who work here and live close by. Right next to that cell tower. Do your research folks. It's no good..
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May 2022 by Louise Nelson
Always friendly and did a great job of helping me cash and deposit checks. I have been with them for years and I wouldn’t even think of changing banks.
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January 2022 by Ryan Moen
I had an account here, I would not recommend this bank at all!!! Go to Bell Bank in Alexandria instead! This us bank has really poor customer services, the people don’t know anything they had to call their supervisor and they have the worst hours! I WOULD NOT OPEN AN ACCOUNT HERE!!
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May 2021 by chad Kuebelbeck
I think they just pick their own hours at this location. Sometimes the drive through is open until 5:30 and sometimes its closed at 4:45. Even though the hours posted clearly states mon-fri its open until 5:30
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January 2021 by Brad Carlson
Been with Usbank for 13 years. But when they limit their hours especially for the driveup. It's time to find a different bank. There is absolutely no reason the drive up doesn't open at 8am NOT 9:30!!!I needed to deposit some checks this morning that are to large to do mobile deposit. Haven't had any luck depositing thru the atm as it normally just kicks everything back out. And I didn't have an envelope this morning to put them in to just do the drop off.This is horrible service. I will be finding a different bank for my checking, 2 college funds, savings, personal line of credit and credit card.Figure it out Usbank or you'll lose more people.
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November 2020 by Allen Lewis
Many banks are completely closed due to this coronavirus pandemic and its disappointing when you need to go in discuss something with a banker and there is no time there open then you go online and there is no availability on there either. Back when I first switched to this bank was due to the bank times and availability and now there is basically no one besides the call center and that takes hour to get someone on the phone to tell me I need a banker. Honestly seems like they played everyone off and dont care about the customer. First chance I get I'm getting another bank. Plus just as I'm about to end this I got hung up on with no answer trying to call customer service. If your looking for a bank that actually cares at this point go anywhere else and not us bank.
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November 2020 by Bradley Starbuck
Worst customer service of any bank in town. Never answers the phone, counter is always slow, drive up takes forever. Made an appointment online, no one calls.
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September 2020 by Megan Berry
I've called three times today and just get a voice recording.
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August 2020 by Loren & Alice Larson
As a 20 year customer we are very disappointed in the operation of our local bank here in Alexandria. We have noticed poor customer service as in daily change of hours at drive up. When we ask to get in lobby for services phone calls need to be made and responds it not very promote. There appears to be employment issues so therefore long lines and people standing outside with appointments and doors are locked. Hopefully these problems can be addressed and we can experience some positive changes soon.
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November 2019 by chuck beisner
Poor service and bad hours.
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December 2018 by Heather Hernandez
We're very happy with the customer service and location of this bank. The parking lot isn't the most convenient, but am happy over all.
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September 2018 by Sean Martin
Very understaffed. Go to a different branch!
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May 2018 by Kurt Weber
Went there on a Saturday for a quick errand. Had to take the drive through. Was by far the slowest experience at a bank I've ever had.
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October 2017 by Kimberly Agre
Very inconvenient hours for people who work from 8-5. Also, they lost one check out of the three that were deposited. Even though the tellers are required to make sure the deposit slip matches the checks, they deducted the check they lost from the deposit.
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September 2017 by abbigail bouw
Weekday hours are super inconvenient. Open till 4? Kind of a joke. No Saturday hours either. Can make cashing a check very inconvenient for anyone that works office hours (8-5)
