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August 2023 by Alyssa Fahrendorf
Unfortunate experience with poor communicationMy husband scheduled an appointment a few weeks in advance & confirmed I could bring our car on my day off first thing in the morning so I could run errands that afternoon. This is the only car between the two of us. Hours later without an update, my husband called, and they didn’t know which car was ours or the issues they were examining. They said they hadn’t gotten to our vehicle yet.After another couple hours, my husband called for an update. No answer & no way to leave a voicemail. He tried calling again later, same issue.Finally, after delaying my errands all day, I had to walk to the shop & take the car without it even being looked at. The mechanic said, “Oh, I didn’t know you had things to do, sorry.”I understand they can’t predict everything, but we had made the appointment weeks ago, and I’m frustrated they accepted a morning drop off if they didn’t plan to get to it until late in the afternoon.Disappointed that the mechanic seemed rather aloof & apathetic to our arrangements, especially since we’d contacted several times without an update. We now have to schedule with another repair shop.
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May 2023 by MacKinney Williams
Shutter's has been amazing to work with! We went in to get new tires and an oil change. They were fast and efficient!Services: Tires
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April 2023 by ufo TEN
I love Shutter’s and if I could rate them higher than 5 stars I would! I swear by this auto shop and have been a customer for years, I will always recommend this auto shop above all when someone asks me where to go. They can have a busy schedule but for good reason; the work they do is quality and you know it will be done right and with the utmost care that you will be safe behind the wheel. I’ve entrusted this business with two vehicles of mine in the past with a variety of maintenance and repairs; a rebuilt drive-shaft replacement, a/c recharge, light replacement, new tires, oil changes, emergency work (the towing is awesome as well!) and general upkeep and inspections. Everytime I have picked up a vehicle of mine, my wallet has never been upset by the bill. Shutter’s never overcharges for any service they provide, especially if you are open about being on a budget. Most businesses nowadays are extremely corporate and un-human, Shutter’s treats me like a true family member. 10/5 starsServices: Tires
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April 2023 by Paul Haugen
Been buying tires for years from Shutters and now auto repairs and you guys have been doing a great job. Thanks for the good service and running a good business!!!Services: Engine repair
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March 2023 by Pegasus 2682
Very friendly and positive experience. I took my car in to get a general check up to make sure everything is in order. They did a few things checked around, and found a few minor things but nothing major. They didn't charge me for their time which is more than I could have asked for.Service: General repairs & maintenance
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February 2023 by Drew Donnay
Shutter's Tire and Auto always takes great care of me. Great service! Great prices!Services: Auto tire replacement
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November 2022 by Jeremy Ring
Left me high and dry waiting for a replacement U-Haul rental after I reported vandalism to their property to the Douglas County Sheriff's Department. After being stranded for days, once I make it back to their shop (Had to walk almost 30 plus miles) I was refused not only a refund, but once a replacement truck was located, it too was withheld. Uhual refused to even acknowledge the situation, due to the level of either error or ignorance that is their record keeping system. It seems that to deny the value of your fellow man, is a consequence of an arrogant worship of money.
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August 2022 by Mona Ozols
Professional and friendly staff our go to shop for our automotive repair needs.
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July 2022 by Jacob Reinboldt
Renting a Uhaul from this site, called about adjusting my rental and had very rude service. They are lucky that this is one of the few places to rent from in Alex or I would gladly take my business elsewhere.
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May 2022 by Trever Schiele
Two bad experiences. Can’t keep billing straight paid my bill and tells people I did not needed to go into the office with my bank records and meet with Al to clear things up but this is after telling people I didn’t pay for a bull weird cause they let me take the truck and never sent a pass due bull or called. Second experience was just on March 31st had a uhaul trailer rented fir pickup get there no trailer and justin never called back to say one word to me when it was coming back or an alternative solution and now it’s Saturday guess what still no call. You would think justin would call and apologize for either experience not a chance I will never tell a person to go here
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May 2022 by Taylor Dunker
Sent my 07 Subaru to them for some extensive work. They did a fantastic job. Would recommend.
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April 2022 by Jackie Chandler
I love the guys there. Super sweet and go the extra mile. I won't go anywhere else! Also when available they have a loaner vehicle or give you a ride home and pick you up! (Jackie Cessna)
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April 2022 by David Ebnet
Very knowledgeable fixed our problem at a very reasonable price. We will be back for all our car needs
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March 2022 by Austin George
I don't normally switch from my regular mechanic in town, but with lead times being what they've been, I kept hearing these guys were 2nd best (very good!). I was very pleased with my entire interaction here.Word of note, though, you'll have to call them during their hours or see them in person.
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October 2021 by Sherry Ann
When I needed a tow, they arrived in minutes. Very professional and friendly. Great customer service!
