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March 2024 by Robert Danelz
Arlene is great but retiring, since this office became a corporate account, rates are outrageous. Will make a change to a different company next year.
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December 2023 by Nathan Huffman
If you like your time wasted with uneducated tax " Professionals" this is the place for you... I have filled with H and R block for 17 years and this one is by far the worst experience I have ever had. Needless to say I well not be doing taxes with them no more. Plus all my identity information was leaked threw them and I didn't find out tell 6+ months after it happened. With little to no help offered to resolve the problem of them allowing my information to to be leaked.
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April 2023 by Stephen Stanton
I have been taking my tax papers to H & R Block for 25 years. Arlene is always professional and explains my taxes. She is Top Notch. ??
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February 2023 by Mary Jacobson
I had a excellent experience and will go back next year for my taxes
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September 2022 by Jade Zimmerman
Absolutely horrible experience at H&R Block in Alexandria, MN. I took all of my documents in all paper clipped together and organized. But they ended up losing one of my W2’s. I was told that I must not have put it in my folder, because they don’t lose paperwork ever. No accountability from them, according to the lady I spoke with it was my fault. I know for a fact all of my W2’s were in there, they were all together and the one they lost I was specifically waiting on before I took everything in. The customer service was awful. I had to get my taxes amended for their mistake, and not even an apology from them. After they told me they don’t misplace documents ever, I was told that the office I took my taxes to was a mess this year. Horrible. I would not recommend anyone trust their taxes to be done here.
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March 2022 by Rod Seehafer
you did a great job of completing my taxes and contacting me when completed and everyone at the office were polite and helpful but the 120 was too much to spend and next year will probably spend the money on a box and complete them on line myself
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February 2022 by Matt S
Arlene is amazing a temp did my stuff last year it was a mess
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November 2021 by Jason Bill
i have been using these fine lady's since i moved into this town,never let me down,always helpful an ROCK MY REFUNDS for me. i truly love ya ladys,keep doing what u all do an to hell with the critics
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September 2021 by l w
0/10 will never go back. Marilyn Roers had me wait in my car and collect some papers from me. They did not ask any questions about my financial situation. Would not let me sit down and talk about my situation. They 'forgot' to put my real estate details in the forms to reduce my taxes. Paid 20% income tax and they thought that was great, ALL SMILES! Still paying the over $10k in taxes several years later. Should of never gone there in the first place and will never go back. They have a clear lack of experience and Quality Control. The 5 star reviews must be the simpliest w2 forms possible. At the end of it they had the audacity to brag about how good of a job they did at reducing my bill. I could of done it better myself and I am not a tax expert by any means. Charged me $212. They didn't even have the gall to say their bill for me aloud, they pointed at the paper and had me read it instead.TLDR: STAY FAR AWAY IF YOUR TAXES ARE MORE COMPLICATED THAN A SIMPLE W2
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May 2021 by Carol Hennessy
Got done quickly.
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May 2021 by Robert Hoernemann
Ease of use and competent tax preparation.
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April 2021 by Rachel Cummins
I appreciate how quickly my taxes were completed. It just seems like every year the cost of getting them done gets more expensive.
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April 2021 by Alan Erickson
You didn't get me any money back
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April 2021 by Harry Kleinfehn
Quick and good job.
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April 2021 by William Killacky
Was very pleased
