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October 2023 by Holly Running
We worked with Ciarra on the purchase of a jeep compass for our son. She was extremely helpful and not pushy. She asked questions to understand what we were looking for. The process of purchasing was made simple, and she even answered text messages off hours as we worked our way through the decision process. After purchase we noticed a headlight was out and she had the issue resolved in a quick text. We would definitely buy from Ciarra and Certified Auto again!
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September 2023 by Ashley Klingbeil
I bought my Suburban here. Awhile after I bought it the paint starts lifting from the whole entire rear quarter panel, this is when I find out the vehicle was in a reported rear end accident marked structural damage. My truck needs $1,300 in auto body repairs from an accident before me that wasn’t disclosed. I tried discussing this with the owner and he had the audacity to tell me that this is regular “maintenance.” I explained undisclosed damage isn’t “miles or maintenance.”I’m not sure if I have ran out of time or not but I plan to sue this dealership in county court as well as bringing attention to the MN AG about dealership fraud. .BUYER BEWARE!
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August 2023 by Sarah Bendson
We had an awesome experience at Certified Auto Plaze. Our salesman, Adam, was helpful and friendly but not at all pushy or fake (that mattered to us a lot). The purchase process was quick and easy. We'd easily recommend and shop there again. Thanks, Adam!
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June 2023 by Nathan Albrecht
I inquired about a vehicle that had no pictures online and within minutes had Adam call me. They sent me pics as soon as it hit the lot. It was priced exceptionally well and well worth the 4 hour drive from Iowa to get it.Sales staff was amazing, purchase was flawless and absolutely no pressure to buy the extended warranty from them.Just a very pleasant experience all around!
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June 2023 by Kristi Lynch
My mom has been purchasing vehicles at Certified Auto Plaza for years and sends everyone their way. She has always told me their customer service is fantastic and their vehicles are reasonably priced, she was not wrong! My husband and I went their last minute on a Wednesday night, and Adam was fantastic helping us find a vehicle that worked for us! Hands down recommend Certified Auto Plaza for anyone looking for a new vehicle!
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June 2023 by Chris Motes
What a great car dealership! Best experience buying a car I’ve ever had! Staff were friendly and courteous, stayed in contact with me until I was able to get to them, and made the entire process enjoyable! The truck was super clean and was exactly as described. Thank you CAP!
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June 2023 by Kayla Lopez
Sales people were really nice, super open to our credit situation and all that, but straight sold us a lemon with no warranty, which could be fault of my own, but we had no other choice for our price range. Test drove it for almost an hour and it had no problems. After a few days, things started going wrong. Months later, and we're STILL trying to figure out the problems with our vehicle and just putting more and more money into it. I guess don't buy a vehicle without warranty? Or don't buy a vehicle in the winter because it only started acting up when it was getting warmer.
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June 2023 by Jacob Herrmann
My Dad and I bought two newer pickups from this dealership. Katie was awesome and very helpful with both purchases! Would recommend to anyone!!
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May 2023 by bill butcher
First let me state that your sales staff was great ,courteous etc ...very helpful . They knew the mechanical car lingo very well. We felt comfortable and confident in them.But.... here is the thing . We have hardly driven the vehicle . I doubt we have put more than a little over a thousand or so miles on it in the little over a year since purchasing it. When viewing and test driving the vehicle with your staff, i mentioned we were looking for a vehicle with a good body, one that had no rust and mechanically sound. Im on disability so a good solid body on a vehicle was important to us as was sound mechanical function . We were told it was a great vehicle , it was priced slightly high so if it were on great shape, would make sense. We test drove it multiple times and " thought" it was good. But and The vehicle " looked" very clean , and " solid" however within a very short time after purchasing we noticed the paint , .the paint you used to conceal the rust , rubbed or wore away leaving rust under ever door and Who knows where else. So great time and effort was put in to concealing the rust , and making the vehicle seem well cared for so what else was being concealed? We were doomed before turning the key. We saw what we believed the sake person was a well cared for expedition. Then we had traction control issues , had to have new front bearings, and brakes,$1000... then shortly thereafter it started making a racket . New AC compresor, evaporator, condensor, and radiator and tune up as it keeps wanting to stall. Another $4,500. Then whomever tuned it up last used mismatched plugs , why, who? Now it needs rear ball joints another $1,000 plus . And tires. But those are to be expected. So were not happy to say the least. The tahoe it replaced was from a reputable dealer marthahelers they didnt conceal anything what we saw we knew about. It had some rust, had a tore leather seat, and 130,000 miles. I mentioned the wore tires and a noise from sticking brakes. The dealer repaired it on their dime even put on new tires which i didn't expect. It made multiple trips out west, we loved it, trusted it, no problems until the deer collision that led us to this , vehicle... now were afraid to drive anywhere for fear of being stranded . Who knows what else will go wrong. So that is why the 2 star review. And the rear wiper that you attempted twice before purchasing the vehicle to repair still doesnt work. Quit after one use much like the rest of the vehicle .Now we have to cut our losses but how ? We cant do this to someone else and getting even, a bit of our money. That was wasted back how? and find another but dependable full sized suv . So ,will go back to a great reputable dealer, marthahelers where we know what were getting. My biggest mistake was not buying from them when i bought this vehicle in the first place. Im not sure as a buyer, how to tell a wore out vehicle has been painted over to appear in good shape, before being sold... wished i did. Nothing but trouble little joy from driving. And my wife and i used to love our little road trips . But now we dont. So sad. They even armor all the engine area . Making it "appear" well cared for. Was i duped. Buyers beware . Check first that it was truly a local trade in . Talk to the previous owners as to maintenance and care done. Dont trust the shiny appearance, i know this now. I thought as it being a 2012 it was newer and shouldnt be bad or to rusty . Wrong. What we paid would in that market, been acceptable had it been in good mechanical condition. But duped by shine and gloss we were , kudos ....you got us...happy we are not. Ive owned many used vehicles never has one had so many issues with so little driving. Never....and ive replaced two engines both with nearly 300,000 miles on them as i care for my vehicles. This one has been terrible. So buyer be ware. Still not sure how you detect when a vehicle has been painted to look good but is something to look for in the future but at marthahelers i shouldn't have to wo
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April 2023 by Courtney Denny
Quick and easy to work with! Very outgoing. Helped us get a great deal!
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April 2023 by Brandi Hines
We have purchased two vehicles from this dealership in the past. I always had a pleasant experience with the salesman, etc. Never did we meet the owner. Recently bought a car approximately a week ago. It was making a noise so we brought it into an auto shop and was instructed to bring it back to the dealership. Brought it back to the dealership, hoping they could diagnose the problem and fix the issue. Took a test drive with the owner and he belittled and diminished all of my concerns. he totally disregarded anything that was going on with the vehicle and went on to tell me that the previous auto mechanic place that I had brought it into we’re all young and d*** and not qualified to do their job. During the test drive, he continued to raise his tone and let me know that there was absolutely nothing wrong with the vehicle, and that everything I was hearing was nothing. This was an absolutely horrible experience. I will never purchase another vehicle here nor will I recommend this lot to anyone else in the future. Incredibly horrible customer service. All I was asking was for him to put it in the shop to see if the mechanic could hear the noises we were hearing, etc. and he absolutely refused. do not ever purchase a vehicle from him. Not only is he a terrible businessman, but he is also a very disrespectful human being.
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April 2023 by Me
Worse experience ever! DONT GO HERE! Owner is a very rude, unprofessional human! Didn’t want to fix a vehicle he just sold to us even though it wasn’t even a week ago! He belittled
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March 2023 by Reanna Doherty
My husband and I just bought a beautiful ‘new to us’ Ford Explorer. Quickly after purchasing a few unexpected issues started to arise with the vehicle. Certified Auto Plaza held true to their warranty and fixed all the issues all while providing some of the best customer service I have ever experienced. They went above and beyond for my family. I would recommend them to any family member or friend!
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December 2022 by Steven Kratz
We were looking for a vehicle for awhile and couldn't really find anything that my wife and I could both agree on , we ended up buying 2012 silverado from certified auto , no pressure what so ever and everyone there is friendly, nice. A month later it was leaking oil which is common on silverados. We had it worked on there and while in shop they gave us a loaner for few hrs . When the truck was ready we were surprised by how cheap the bill was randy said he would work with us and he did . I would highly recommend looking there for a vehicle they will work with you
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December 2022 by Dale Dahlke-Helmbrecht
So I just bought this 2017 GMC from there. I live in Hutchinson Minnesota which is 2.5 hours away. I did everything over the phone and while on breaks at work. The staff was awesome! While understanding and helpful! I highly recommend them! We also noticed a jeep when we were leaving, that we may go back for!