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July 2023 by Andrea Jean
This is a great bank. The only problem I had was when Amazon double charged me for an order. I called the number on the back of the debit card because Amazon refused to refund the money. The person on the phone helped me file a dispute, but all I had to do was go into my local bank and sign the papers. The personal banker told me that I should file a dispute with the credit card that I used second so Amazon would ship my order because Bell Bank's fraud department would decline the dispute. She did give me the routing number for the transaction to prove to Amazon that the bank did pay for the order, and they did in fact double charge me. So, I call Amazon and get that taken care of. I thought it was all fixed. Then I get an envelope in the mail from Bell Bank's fraud department saying that my dispute was approved, and the money will be back in my bank account. So, then I was refunded twice. I wish the personal banker would have just let me sign the dispute papers to begin with. It was embarrassing to me to call Amazon back and say that I was refunded twice, and I need to pay for the order again. It was finally straightened out after three months.
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May 2023 by Cindi Nelson
Always so friendly
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May 2023 by Stephen Stanton
Always Top Notch. The friendliest staff I have ever seen. Great hours and honest. Cookies are awesome also. ?
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January 2022 by S7Wa G
Always fast! Very friendly & enjoy fresh baked cookies! ? 2$ bills for kids' birthdays are a treat! ?
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December 2021 by Haylee Gibson
I would give 0 stars if that was an option. Normally, I'm all about keeping it local, but not with Bell Bank. If you like to get threatened, lied TO, lied ABOUT and sued, go ahead and bank here. Or, I recommend Chime. They are all online, there are 0 overdraft fees and you can do everything with them you could with a local branch. If you choose to check out Chime, mention my name. We will both get a deposit in our accounts : )
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July 2021 by Natalie Brown
We did our mortgage through Bell Bank. The first day we met with our mortgage banker our first question was if our loan would get sold to a bigger bank. They said it would not. The mortgage process went well, they were pleasant to work with, but sold our loan 3 weeks after we got it. We found out from Fannie Mae, Bell did not even tell us. They were nice, but I also don't appreciate being lied to.
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July 2021 by Jeff Levin
Bell Bank made a mistake on our escrow, and went against the agreement on our closing documents. Now I’m left paying an additional 50% on my mortgage. Horrible customer service.
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May 2021 by S17Wa G
Always fast! Very friendly & enjoy fresh baked cookies! ? 2$ bills for kids' birthdays are a treat! ?
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December 2020 by Lisa M
Where do I start? Perhaps with the phenomenal customer service? Or the fact that this was the EASIEST bank to work with for a mortgage loan? It's hard to choose because Angela and Sara were 100% on top of everything. And, given the stress that comes with moving, it was so nice to not feel like I had to follow up and check in and ask what else is needed. Everything was communicated timely, the closing went smoothly, and I'm so happy with the experience, I'll be changing to Bell Bank for my checking and savings account. THANK YOU BOTH!!!!
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February 2020 by Christianna Jahn
This bank does not protects its customers from fraudulent charges. Disputed a charge made in a state neither I nor my debit card have ever been to, only to have my dispute denied and being told over the phone “I would receive supporting evidence for the denial in the mail.” The “evidence” came: a letter simply stating my dispute was denied because the charge was found to be valid. Circular reasoning much? How is that evidence by merely stating the charge was found to be valid? I would like supporting documentation from the investigatory process that I sincerely doubt even happened. Also, even if you deposit cash or a check in person at the bank, don’t expect funds to be available to you for a couple days (no matter the amount) in this technologically advanced age. Bell Bank should have a stage coach as its logo as opposed to Wells Fargo, that’s what they use to deliver your funds to you. Will be closing my account and moving to Glenwood State Bank. I advise others that value the security of their accounts to do the same.
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September 2019 by Elizabeth McBride
If you want quick access to cash deposits in your checking, go elsewhere.
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June 2019 by Bruce Bergs
Great Bank Friendly staff! Open more hour's then most Bank's
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July 2018 by Daren Bakke
They are super nice and super friendly here I just love the bank of Belle
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May 2018 by Timothy Martin
It's my favorite bank in Alexandria Minnesota. Super friendly staff and great financial products.
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February 2016 by Troy Ackerman
Great bank to do business with. Staff is very helpful and access to funds is not difficult like another bank in town (Bremer). Have been completely happy with every interaction with Bell State Bank.
