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June 2024 by Adam Wilkie
Nothing proactive or timely about service here. They don't check for firmware updates unless a problem presents, citing policy. It's a terrible policy. We are dealing with rolling computers. Get with the times. Making an appointment does not guarantee service. Waited for over an hour before they took my truck back on multiple visits. What's the point of the appointment if you don't take vehicles at the scheduled time?? Overwhelming lack of service in this service department. Lauren is especially awful, rude, dismissive, and unpleasant to work with.
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January 2024 by Scott Wosje
Good place for brunch.
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January 2023 by Mark Dundas
I was amazed at how fast I got in. Even more amazed how fast they fixed the problem. Super friendly and knowledgeable people. I will take my vehicle here again.
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January 2023 by Mike C.
GET IT IN WRITING AND WATCH FOR UNAUTHORIZED WORK..... Looking at reviews, it seems I'm not the only one.... I was out of town and had my car break down in Albert Lea. I had it towed to Wuerflein Chevrolet Dealer, and was relieved when they told me the repairs would be covered by my warranty company. The service people did the repairs and got it on the road for me. I appreciate their hard work, or this would be a one star. The problem I had was when it was being finished. First, they called and told me my brakes were bad and "might make it back to Kansas City". This seemed odd to me since I live in a state that has annual inspections. The state had just measured my brakes to pass the inspection. The bigger issue came when I showed up to pick the car up. I was expecting the $100 warranty deductible, and they handed me a bill for several hundred dollars. They apparently cleaned an area that they said would not be covered by warranty. If it was refused, maybe it is something that should have been included in the over $3000 they charged for the parts install? At no time did they tell me they were doing several hundred dollars of unauthorized "cleaning". I would have asked my mechanic before authorizing it, and could have been more prepared if I had known that charge was added on. Even stranger, the guys would not give me a receipt for the cash I gave them. I don't know a business that is legitimately running and doesn't give receipts, especially for several hundred in cash. Is that normal for Minnesota? My family has been in Albert Lea for over thirty years, and I have never heard of not giving receipts. I don't know if they just don't do that, did they pocket my money, or are they just hiding from #DeptOfRevenue?
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September 2022 by Gina Montero
Received rude customer service
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August 2022 by Robert King
So far everything they done checks out pretty good they did everything in at a very timely matter.
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August 2022 by PRESTON FLINK
They are awesome with service and fast to help anyway they can.
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November 2021 by Gina Montero Ortiz
Received rude customer service
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September 2021 by Laurel Yost
Very nice \u0026 friendly people! Got my service done efficiently.
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April 2021 by Shirley Johnson
Nice place
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March 2021 by Brad Tufte
Fast and very friendly!!
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February 2021 by Patrick Elmore
They do a great job with my truck every time I go.
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January 2021 by Teresa Sly
Fabulous. I hit something on the road on my journey to La Crosse and the assessed the possible damage for free. I will buy my next car there for sure.
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October 2020 by Ryan W.
I have never had anything but positive experiences here. Great people who are very helpful with all my car needs. I have bought cars here and it is the only place I service my vehicles. Awesome place! Highly recommended
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July 2020 by Heather somnis
Place I recommend when needing to buy a new cars the employees treat you with respect and are kind to your feelings and try to meet your needs