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May 2024 by Tricia Pell
Always very friendly and accommodating.
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April 2024 by Victoria S
Great customer service!!! Thank you for fixing our mirror! Matthew thank you!!
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March 2024 by Ted DeRose
Great! Great service. They come when scheduled and take care of everything quickly and simply.
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December 2023 by Vatsana Gavan
Honestly! This is probably the worst place anymore can take their vehicles to get things done. I am so sorry disappointed in how they handled my car. Schedule to have them come to my place for convenience, but nothing is close to be convenient about anything's I have ever dealt with. They came out, stayed over an hour and then told me I had to take it to the auto shop because cause they couldn't take parts of my car off, promise me once I am at the auto shop got the parts off, they will meet me there to put the glass on. Had the auto shop taken some parts off and find out Safelite will not come to the auto shop, I had to take my car to Safelite myself. Sat there for about 40 minutes they came out and said my car is ready, I said yay. But after I drove to the store, can't open the back of my car. Called them, they said they can't come for another two days. Two days later they told my husband I had to drop off my car at Safelite again and they will make it right with us. So I dropped off my car again from 8-4:30 which I didn't not anticipating. I had to took that day off, hoping they would work on it right away, since they messed up this car so bad, when I went to pick up my car, drive to the store opened my trunk of everything fell off inside the door ?, this is the most ridiculous situation I've ever dealt with. Two weeks into having them come to my house to make my life convenience like how they advertise!!! Nothing is convenient about this horrible experience I ever had to go through. I still have lots of broken glasses in the back of my car still, I just feel like when my husband called the manager promised to do it right, also promise that he will put the glass in himself and after that he will come out to our place and put in the parts himself. None of it happened like he promised. Do not take your car to this place ever, unless you want to have a stroke/heart attack. They are so terrible at what they do. I wish my husband would listen to me before he scheduled them to come out. I was never impressed with Safelite, their advertising was so professional and convenient, it is for from it! I'm so disappointed ☹️? wasted so much time and energy during this.
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November 2023 by Mark Thomas
Took it in for a front windshield replacement covered by insurance... without authorization, they changed all the wipers on my vehicle, including the rear wiper and then charged me for the repairs... TOTAL RIPOFF AND POORLY MANAGED LOCATION
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October 2023 by Martin Kupchick
The Safelite team did an outstanding job. Also, I had a meeting to get to and they were able to complete my new windshield installation with plenty of time to get to my meeting.
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September 2023 by Linda Havens
The repair was completed within a couple days after I called and they came to me so I didn’t have to take off from work to get my windshield fixed.
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September 2023 by Allan Briggs
They repaired my Windshield on time and quickly. The only negative was they would not bill my insurance company and they were recommended as a preferred co.
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August 2023 by Ron Schultz
The Safelite people in Zeeland are great at fixing windshields. I had a small problem and they knew just what to do. Thanks. Ron Schultz
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June 2023 by Sarah Shea
I brought my car in for a standard windshield repair on a Friday of a holiday weekend. When I picked up the car, they had put the wrong part on, and it could not be fixed there (The technician didn’t explain it to me?). I called after the weekend, and they said they had to order another part - why they didn’t order it on Friday is beyond me. They said it would be at least seven days before the part can arrive. While I am waiting for this part, my car is drivable, but certain functions won’t work (lane keep assist and cruise control). I was supposed to take this car out of town this coming weekend, but that’s not going to happen. If you want a quality repair that’s done in one trip - don’t go to Safelite.
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April 2023 by Noelle Loomis
Got my back windshield replaced and had to come back to get it re-replaced as the first person installed it poorly. The rear defrost now no longer works on my car, but I do not want to go back again. Sometimes, it is best to leave well enough alone.
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April 2023 by Eric Rouleau
Replaced my vans window and did an awesome job! Quick and easy!
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April 2023 by matthew isbrecht
Do not stand behind their warranty or the customer. Poor customer service.Would not recommend
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April 2023 by Scott Berry
I went there to have a windshield replaced in a peterbilt semi truck and was quoted 1,560.00 dollars. I could see it if it were a one piece curved glass but it isn’t. It’s 2.5 feet tall and 3 feet wide. It’s only half of the total windshield. The last place that occupied the same building was Henderson glass and they replaced both sides for 360.00 dollars complete. I also was paying out of pocket. Just a bit overpriced. I don’t mind paying for quality work or parts but this is a total rip off. I went to a competitor and had it done for just over 200.00 out the door.
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March 2023 by Heather Crowell
Fast and great service had my windshield replaced and an oops happened called and got in same day to resolve the issue with no problem.....
