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July 2023 by Jacques M.
Service here is terrible...just stood in line to checkout for 10 minutes when cashier told us she was closing and go to another line.....only one other line was open and it was busy with several large orders...after standing in line for 5 more minutes I noticed the original line did not close and had more customers...after talking to manager she told us we were more than welcome to get back in original line behind the new customers..
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June 2023 by Diane M.
Worst Sam's Club ever. Filthy! No help. Only 1 person at the Cafe on a Saturday at noon with a very long line wanting food.... only 1 person checking receipts for a very long line....
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June 2023 by Brent A.
Yeah, not my kind of place. Was bizarre. All the prices were sort of one to the left of the product. Just didn't make sense. I mean you would look at a product and the price underneath of it was for the product to the right of it all throughout the store was crazy. Place is a mess.
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May 2023 by Danny A.
Got a pair of eyeglasses, close to $400. They gave me headache. I should have gone back right away, but Sam's Club is not close. I didn't know that, after 30 days, they couldn't be returned.I'm not hard on glasses, but one of the lenses fell out, so, I guess I won't have any more headaches from them.
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December 2022 by Starla F.
Always clean. Staff is friendly and knowledgeable. Prices are good. I wait in line for gas but prices are worth it.
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September 2022 by Katelund S.
Jennifer should NOT be scanning people at the exit. Probably the most arrogant and rude person I think I've ever met. Bought $200 of groceries, forgot to scan the eggs on the bottom- honest mistake and I made a joke about not wanting to go to jail for eggs. Trust me I'm not going to drop $200 just to get away with eggs. She made a sharp comment back as I was walking back to buy the eggs- I wanted to resolve this whole thing with no difficulty and no tension. Jennifer was looking for a fight. She made me feel like a criminal. For freaking eggs. Bought them and came back to get scanned again. She went through the whole thing again and I just stood there and took it. I go there weekly. I know a lot of the staff on a first name basis. How can you hire someone like JENNIFER.... When you have great people like Gary, and Wayne?
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August 2022 by kim d.
It's gets even worse. I'm adding anything perishable, like produce, to the list of things I wouldn't buy at Sam's club. Again, because they have the worst customer service I've ever experienced. I purchased a bag of avacados that sat on my counter for 10 days and would not ripen. They literally were rotting inside even though they did not darken or soften on the outside. I brought them to Sam's club hoping to get an exchange or refund and they refused because it had been more than 7 days since I purchased the garbage avacados. They understood that they didn't ripen, and even joked about the bananas that are experiencing the same phenomenon. If it can't go in your pantry or on your car (like tires) I advise you to go elsewhere. Anywhere else!
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March 2022 by Carol P.
We have tried numerous times to place an order for plain cupcakes and was treated rudely by all their associates at different times. Plain cupcakes! No decorations. Usually we could place an order 24 hours in advance and never have an issue. I get places are understaffed but this is beyond ridiculous.
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January 2022 by Helen B.
I has come to Sam's to purchase a cookie cake for my son's bday tomorrow. I decided to do some shopping 176.00 that is. Whe. Approached at check out if I ever did scan and go I had said no, I was told if I want to do it I can save 10.00. I agreed.I was told to save a 10.00 or more item till the end which I did a 15.00 item.She than rang it off and the item was 5.00.She had me put my sams membership In my in for card # ect. And I was done it gave me a Bar code and off I went to the front t door.WEllllll....At the front door I was told I only paid for the plates 5.00.Also they had a heafty new Manger come along and was Rude ad beans and was bound I did not scan anything.I told her get the lady that helped me she said....No she is working!I said well I will go get her ...I came across the store manager and I was not very nice to him and ( sorry) bit it all has to do with that rude new manager 1.And if the San an go really did not scan my $h## I have nlbeen here for 2 hr and wasted my darn time.The head guy said what do you want me to do?Heck you tell Me damn it .
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September 2021 by Susan W.
I had in incredible experience at this Sam's Club Optical Department. It began from the time I called-to my appointment as my prescription was out of date- thru picking up my glasses. Let me explain. A very nice person by the name of Tonya found an available appointment as soon as she could fit me in,which was extremely appreciated as I had broken my glasses.I had called multiple places only to be told that their first appointment was mid September because of the back to school rush. She was very courteous, and very helpful! I wasn't necessarily expecting that my entire experience with them would go like that but indeed it did. The optical assistant Alicia did some of the pre-testing. She was very professional and we were done in a hot minute. More on Alicia coming up because she went above and beyond. Dr. Edward Nelson came out to fetch me and took me into the office. I noticed that he had a lot of medals in a frame on the wall so I asked him what they were related to and he explained that he has been an optometrist in the Air Force during the Vietnam war and then continued to assist different bases to provide Examinations and care for the enlisted in the Air Force. He was very nice, very easy to talk to and I was so impressed that during his career he flew an F-14 (I think he said)/but don't quote me as I always get my jets mixed up! Anyway that put me at ease and for some reason the way he asked the questions when you have to say what's better and what's best which I always have difficulty with I was able to answer quite quickly. I know he just use different verbiage but it made a big difference for me.I can't recommend him enough, He told me during Vietnam he was not sent into battle, but in some of his other experiences between then and now he did have to go into the battlefield to see and treat patients. I thanked him for his service to our country.I actually found one frame that met all my specifications and that I liked out of all of them. Pretty amazing I'd say. I gave the frame to Alicia and she sent me off for a few minutes as they were busy with other customers and told me to shop or whatever I chose to do for 15 to 20 minutes -and return and they would be able to sit down with me and get the measurements for my new specs. I never have trouble shopping so I did just that and picked up a couple things which I brought with me up to the optical department. During that time I realized I did not have my Sam's Club card and I was panic stricken. I had been spending days and nights with my brother at the hospital and he had died the morning of my appointment at 11:05 AM. I think I would've had a better ability to cope had I not been sleep deprived and very sad.However I did go into my Sam's shopping app and under my account information was the code that they scan when you check out so I told Alicia that I was extremely upset and didn't know up from down right then and she just calmly told me to have a seat and tell her what the problem was. She assured me that I would be able to get my glasses and anything else I needed. She said the only thing affected- I didn't have my card I couldn't charge it to my Sam's account. I had other means to pay so that was no problem. She then did exactly what she said she would. She was so sweet talking in a very calm manner and being very empathetic to my situation. She then scanned my cards and I got everything from The optical department that I needed including the fact that I would be able to return in 10 to 14 days to pick up my glasses. She also took the time to go to a different register and scan the barcode in again. I would not have to do anything but leave the store when we were done. I honestly will never forget this it was such an act of kindness and I could tell it was genuine so I really want to express my thanks to her and I hope that Sam's Club sees this review and gives her some kind of reward for being such an outstanding associate! I was actually able to pick them up on Labor Day- Tonya looke
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June 2021 by Ike R.
The gas station has a pump problem today. Gas is taking 3 to 4 minutes per gallon to pump. I hear this is a problem some mornings. another person told me they had to shut down all the pumps last week to try to reboot it. Don't know what the problem is but it's only worth getting gas if you have plenty of time.
