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May 2024 by Jeff Palmer
Had what I needed
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April 2024 by Roshawnda McFarland
This store is the absolute worst!! I had a couple of items that I needed to return that was bought from the Ann Arbor location and decided to bring it here because it was closer to home. 1st the associate was about to skip me in the line stating that the gentlemen was first, which was not true. And when I asserted I was in fact next the associate seemed as though it was an issue. Next I had purchased a battery charger that I didn't know at the time needed to be charged for 30hrs before it could be used per the instructions. The associate would not allow me to return the item stating it had been opened. Of course it had been opened the instructions are located inside the box. He then through his hands up and said he needed the managers approval. The manager was even worse. He called me a liar and stated that I used the item and then refused to give me the district managers information. He also asked why would I open the box if not to use the item and I stated that's where the instructions were. I felt extremely disrespected and racially profiled. I was the only black person and woman in the store and was treated like a thief and a liar. The manager after refunding me my money stated that I am no longer welcomed in the store. I did let him know that I will be contacting corporate about their rude and disrespectful customer service.
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April 2024 by Bethany Cardona
they are always super helpful and kind here.
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March 2024 by Kiana Benon
Great customer service, very knowledgeable, resourceful when it can to all my car care questions, thanks to all the referrals of the trusted mechanics that work with them also. Special thanks to Matt for going above and beyond to make sure we were taken care of.
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January 2024 by Haley Bohmer
Came here after advanced Auto refused to test or change our battery during a drizzle. Staff was all friendly and happy to help. Not pushy on sales, so we went ahead and did new wipers at the same time. Thanks for helping us get our car running so we could go on our anniversary trip!
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January 2024 by A Rarity
Go in the morning, you tend to get better “one on one” if you have questions.The only O’Reilly I will go to in the area as they actually understand that females are capable of knowing mechanics, especially with their own vehicle!Very polite and have seen on several occasions them help other females or elderly customers carry their washer fluid etc to the car for them, just to be nice.
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January 2024 by Meryam Nahlawi
I had a flat tire near this store and parked in their parking lot to change it. A kind man that works there saw me and helped me change it. If it weren’t for him I would have been stuck there for a couple hours waiting for AAA. Employees like him a great asset to the store. Very grateful ??
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January 2024 by Chris O'Sullivan
Got the price and availability of the parts I was interested in getting very quickly over the phone.
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December 2023 by Ryan Adkins
Theyvreally know what they need to and thts cars won't steer u in the wrong direction or cheat u out of money
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November 2023 by Leah Moss
First auto parts store I've ever been to that didn't know how to swap out wiper blades.
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November 2023 by Rami Hijazi
Great and friendly service.
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November 2023 by Anthony
Well stocked store. Friendly employees.
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September 2023 by Brent Hursey
Personal was helpful and decent amount of inventory
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September 2023 by Rchl Siela
Stopped in the area for parts. Greeted and helped in a nice manner. The cashier was helpful. The store was very clean and in order and it was a good first time in one of the O'Reilly stores.
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September 2023 by Rocket Enterp (Team Rocket)
Stopped in the area for parts. Greeted and helped in a nice manner. The cashier was helpful. The store was very clean and in order and it was a good first time in one of the O'Reilly stores.
