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June 2024 by Shay H.
I picked up a Shipt order here today around 12:30. The card didn’t work and I had to contact support so in the meantime cashier needed a manger to suspend transaction for me. ‘Monique’ or something along those lines, an older black lady, was the manager and should have been fired ! She walked up to this employee and told him he was pissing her off and my shipt card not working was his fault ??? Then he said something about not getting his break for today and Monique called another employee over, and said ‘Come and cash out this register so crybaby can go on break’. The cashier told her don’t say that to him and she responded with ‘Yes you are a crybaby’. Exactly like that. FIRE MONIQUE I AM DISGUSTED I WILL NEVER PICK UP DELIVERIES FOR THIS LOCATION AGAIN
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June 2024 by Ramah Ko
Employees that work here have a filthy demeanor. Also not trans friendly.
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June 2024 by Deverick
wish i could give kroger at least a 3..but i cant lie. this kroger has the worst shopping carts i have seen anywhere! its hardly anyone in there...plus the up to 15 bucks an hour does not help..say at least the starting pay is 13 and up! dont play wording games ,people arent stupid....edited review,.i called corporate about this krogers bottle machines. corporate listened and this kroger has state of the art bottle return machines!..they still need new carts though. but im going up the stars on this wonderful change for this kroger. im so so impressed! I HAVE TO CHANGE THIS KROGERS RATEING TO NEGATIVE! as of today i left a complaint to corporate about this kroger. they claimed they are lgpt friendly! like hell they are! calling a woman "him" being teased by employees"thats not a woman" being said by a manager thats simi bald"here he comes" all these comments are about me. i have received harassment on and off from this kroger since last year! even from the short security guard black male, the black male with afro that works at the self service area! etc. etc. even harassed in the parking lot by 2 black males from the evergreen apts on packard in the kroger area shopping center parking lot!.... GOING FORWARD TO: MAY.28.2024! ..i just left your kroger store on carpenter rd. in ypsilanti! and employee name bill! came to the window that i knocked on even though the store was closed. i asked him did he see a wallet. even though the store was closed he managed to give me my wallet! he went above and beyond his duty as an employee! please if you will give him some kind of commendation. a gift certificate or plaque or raise or money. he did not have to do this.. what a dam good employee. sincerely deverick.
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May 2024 by Patricia D
Came here Sunday May 5th at 6:45am to return bottles and the bottle area was closed. Went inside to ask if the bottle return was open and was met with an attitude by Monique behind the counter. This Kroger has the RUDEST manager and whoever was behind the glass yelling over it needs to be fired. The bottle return needs to open when the store opens.
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May 2024 by Steve Laws
Didn't have the correct coupon so the check out Lady found them plus a few more. Thanks keep up the great work.
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May 2024 by Sue Wolter
While cashing out in the self serve area and elderly lady lost her balance and started to fall. Quick thinking staff person Mike managed to catch her in time to avoid a nasty fall. He then held her steady and asked if she was ok and told her there was a place she could sit down. Wonderful that Mike was paying attention and able to reach her in time. He showed great compassion and care.
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May 2024 by Queen Bee
Where do I begin? Smelly entrance, rude, loud employees, never stocked properly. This is the worst Kroger near Ann Arbor. It is filthy in there. They employees are constantly having conversations about their previous night's rendezvous or gossiping about absent co-workers. The woman with the caterpillar eyelashes must be the mother figure over the employees because the way she speaks to them is so demeaning like they are children that don't know better. The cashiers don't greet you, they roll their eyes at the customers as if they are upset they came through their lanes.
Save yourself the misery and go across the street to Aldi or pay that extra and go down the street to Meijer. This Kroger needs better management and staff or be closed down!
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April 2024 by Marieta Jimenez
Organized and spotless. Excellent bakery and sushi. Great service.
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March 2024 by Lon C
What happened to Kroger's brand of yogurt? There's hardly any on the shelf at this location
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March 2024 by Christina Schall
people need to learn to conduct themselves in a professional manner. The way those employees speak not only to customers but also amongst themselves is appalling.. Those employees including the security guard are absolutely unprofessional and completely disrespected the patrons coming through the door by telling them that they only have 10 or 5 minutes left to shop when it was only 9:40 9:45 because they wanted to make sure that they were out the door at exactly 10:00 on the DOT.. SMH all because they want to be lazy and not earn their paycheck they want to just come to work do nothing and get money for doing nothing.
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March 2024 by Kyle Ellsasser
Got rid of the bottom rack on the carts. What a weird and inconvenient decision. Washtenaw Kroger is a lot better.
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March 2024 by Andrew Claflin
Gone to the dogs and beyond. Was my store weekly for years, now is basically not functioning. Always always regret coming here instead of the meijer down the road. Dirty unstocked understaffed rude slow- no. good.
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February 2024 by Phil Knerr
This is a very large store, was well stocked and easy to move through the aisles.
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February 2024 by Hollyrock90
I rarely come to this location because I live closer to another location. But when it comes to this location I'm highly impressed with its complete inventory and product placement and it's overall location is in a great spot as well with restaurants and entertainment all around it not to mention a gas station literally across the lot from them
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February 2024 by Omar Chavez
Doug was very nice and guves a great customer service