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October 2020 by Jessica Nan Aiya Taloa
So many unmasked workers and shoppers makes your "masks required" sign pointless. Store was in.shambles, employees weren't helpful, and having an employee eat while bagging an order next to me was just gross and unsafe. Lowes is where I normally go, but they were out of what we needed for our project. So instead we get this crappy experience. Never again.
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September 2020 by Dawn Smith-Divert
My husband and I were there this evening and an employee named Noble was an amazing blessing. He offered help to my husband trying to get some 4×4. This young man went out of his way to help him find that perfect board. Well done Home Depot, Well Done!
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July 2020 by Gregory W.
Had the most amazing experience in the tool rental department thanks to the Tool Room Manager Ryan Dunn. On a previous visit I dad a problem with a wood chipper and he fix my problem with a level of service that was unbelievable... there's isn't enough stars to grade him. Then today I had a truck rental and he remembered me and gave me the same outstanding level of service. My wish is that the Home Depot management find it in there heart's to reward him for his outstanding service.
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July 2020 by Shell Campbell
I am extremely livid with this store. I was gifted a dryer and my benefactor went to this store to purchase it on June 29th. Their delivery schedule was 2 weeks out. I understand companies are short handed due to Covid. They were supposed to deliver on 7/16/20 between 10:30 AM -2:30 PM. I was supposed to get a call 30 minutes prior to delivery. No call & no show!! WTH ... I call when I get off work to discover they input the incorrect delivery address on my order. All they ha
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February 2020 by Ashley R.
We purchased $4k in appliances from The Home Depot in Ypsi on Carpenter. We worked with Christine, who was an absolute nightmare. We should have read the paperwork more closely, because I was not told that The Home Depot didn't accept exchanges or returns on appliances!When the fridge was delivered, I was not home and my roommate signed and accepted the appliances, including a fridge that was wayyy too small. I called Christine to see if I could get an exchange and she explained the policy. I asked her if there was anything we could do, because we were going to buy a more expensive fridge. She offered no other solutions. Throughout the process, it became clear to me that Christine did want to help me out as a customer. She never returned phone calls, was extremely rude and unpleasant each time that I talked to her.After deciding that I no longer could work with Christine, I got a hold of the store manager, Darrel. He was good to work with and he got our new fridge ordered and we were able to return the other fridge... with a 25% restocking fee. This simple and honest mistake in ordering a too small fridge cost me over $400. NEVER BUY APPLIANCES FROM THE HOME DEPOT!! Go directly to the manufacturer. They are cheaper, easier to work with, and have an acceptable return/exchange policy. This whole situation is very unfortunate because I have always been a loyal customer of The Home Depot. I will never step foot in the Carpenter Rd. Home Depot again. Mostly because of the piss poor experience I had with the appliances, but also because of Christine.
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January 2020 by Liang W.
Marceo at the lumber department helped me cut my wood. He is very professional and courteous. Marceo handled all the work himself and did it beautifully, he confirmed with me several times before making the cut because there were some pre marked lines on the lumber (not from me), I appreciate it very much because if not for his confirmation the cut might have gone wrong. Love Marceo's smile! I hope management from Home Depot can see my message and be really proud of a great employee like Marceo :)
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July 2019 by Julia T.
This store is the absolute worst. I went looking for a specific tool for my husband's birthday. Was told at customer service that the computer showed they had one in stock so I asked where I could find it, based on the location provided in her computer she did not know. She then asked around and told me that another man was going to look for me and proceeded to help other people. The man "helping me" looked at me, set the phone in his hand down and walked away. I never saw him again. So I waited to speak to the original person and waited while she helped other people and intermittently tried to find someone who actually knows the layout of the store. Then she told me that an associate from hardware would meet me in aisle 8, so off I went. After waiting alone for some time in aisle 8 and nobody ever showing up, I went back to customer service to find the original woman gone, so I walked up to the person working the station she had left who told me, "the line starts over there", I look and see about 12 people waiting in line, so I'm like no, I already waited in line twice and was just sent on a wild goose chase by the lady who was here so...and she just shrugged, gave me the hand and said she didn't know what I was talking about. At that point I asked to speak to the manager of the store who refused to come talk to me and given that plus how this store is run, should probably be FIRED or at least renamed as the shitshow manager so you know what you are walking into. I left and drove to the Canton store where the staff was amazing and could not have been more helpful! I spent LESS time driving to Canton, purchasing the item and driving back to Ann Arbor than I did just trying to find someone to actually help me at this location, so if you have to go to Home Depot, I strongly recommend the trip to Canton where they actually gaf.
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May 2019 by Anna Dobritt
Great service :)
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April 2019 by Antonio Tinnirello
Home Depot Had A Great Selection Of Tile. If You're Looking For a Tile Installer, Call Antonio's Tile.
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December 2018 by Karyn P.
We went to this Home Depot today intending to buy a new washer and dryer. We were looking at them for at least 30 minutes and not ONE employee asked if we needed help! So we left. Not giving them bit of our hard earned money. And the person who sits in the front "greeting" customers just sat there watching people come in. What's the point of that?
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December 2018 by Jeff G.
I had an extremely poor customer service experience from the manager of this Hope Depot in Fall 2015. So much so that ​they ended up not only refunding for my floor installation​ but giving me that money in cash to go somewhere else and have new floors installed. I have not stepped foot in the store since then and recommend others to do the same.
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December 2018 by Laura Olsson
Staff was very helpful when I was picking out a new Christmas Tree
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November 2018 by Robi Smothers Kelley
Recently bought GE washer and dryer. We are so pleased with the whole process, especially the delivery and installation. Everyone was so efficient. We'll definitely buy from Home Depot again.
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August 2018 by Jeff D.
I went to the Home Depot today, because I needed chain and carabiners for a project I was working on. There is a sign by the chains instructing customers to find an employee to cut the chain. I could have done it myself, but I wanted to respect store policy. So, I looked for an employee. I swear, the first few I approached literally saw me coming and ran away. Eventually, I found someone to help and he made it quite clear that he didn't want to do it. I wondered why he didn't give me some kind of product card for the front register, but I just went ahead memorized the aisle and bin numbers and went to check out. The lady working the register was very nice. She couldn't use the numbers I committed to memory, but instead made a quick phone call to get me checked-out as quickly as possible.
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August 2018 by Leah
I made an appointment online for someone to come by and give us a quote on storm windows. When I never got a confirmation email, I filled out the form again and made another appointment. Still no confirmation email. A few days later they called me asking which appointment I wanted but by the time I called back an hour or so later they had cancelled one of the appointments. That was a little annoying but I understood. After waiting around for 20 minutes for the person to come for the appointment that wasn't cancelled, I called Home Depot to see where the person was. Turns out they cancelled that appointment as well for no reason. The person I called didn't care and wasn't apologetic. It's a shame because we shop there a lot, but it's clear their Home Services couldn't care less about their customers. They also need to start doing confirmation emails for online appointments and cancellations, this is 2017.
