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January 2024 by upnorthguy951
This was the worst experience I’ve ever encountered. I made an appointment to have my brand new Michelin tires rebalanced, and I waited over two hours even though I made an appointment a week earlier, and still never got it done. This was my second time taking my new tires in to be balanced in a month. One tire was Nearly 3 ounces off. I ended up spending $180 at Midas to have them balance correctly. Also, When I bought my tires, I asked them to inspect my breaks because of a soft, spongy brake pedal. They told me my brakes were fine, and I had a lot of life on the pads… However, I continue to have break issues on my newer Tundra truck. So after a month, I took it to Midas and had them inspect my brakes. It turned out I had a leaky caliper, the brake pads were nearly gone, and they weren’t wearing unevenly. Also, the rotors, especially in the back, had deep grooves in them. Basically, my brakes weren’t safe to be on the road. Their incompetent inspection put my life at risk . In short, Bell tire went out of their way to be sure I never use them for service again. November 2023 on Carpenter Road Ypsilanti Michigan.
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December 2023 by Giselle Stitt
First I went to Discount Tire to get air in my tires. The tech inflated three tires but told me the rear left one was below 15 psi andthec machine would not inflate it. Then told me to go inside and relay the info and that someone would need to look at the tire, possibly need a new tire. I went inside and the line was at the door with someone telling another customer they would have to wait at least one and a half hours for his car to be looked at. Longer if they need to do work. I went back outside to my car, looked at the tire and it didn't look flat. I drove to another air pump, put in some air, then decided to take it to Belle Tire, the tech had me park in front if the garage door, I told him what Discount said. He came out with the hose, started pumping the air and then stopped. He told me I only needed 3 more psi and my tire was fine. I will go to Belle Tire from mow on.
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December 2023 by Ann Jablonski
My wife recently got a flat and was towed here. In the morning we talked to a tech and handed over the keys at 8:00 a.m. He said it would take a few hours to repair the tire (obvious sidewall damage and likely not repairable, but ok?). Closing time got near and they hadn’t even looked at it yet! Long story short, the tire which was in stock was not replaced until 7pm the following day! In what world does it take 2 full days to replace a tire that is on site? In addition, they scammed and pressured my wife into letting them replace a tire sensor because of a slow leak in a different tire. I believe the only way they stay open is by scamming people. This is definitely not a place you should bring your vehicle. They do not run this place like a business and should stop pretending. Also, would like to mention that she dealt with the assistant manager from go.
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November 2023 by Heather Elliott
They've helped me a few times. Including fixing my rim for no cost when I bought new tires. They are very busy and short staffed at times, but everyone is always friendly. I had to get my tire repaired the other day after driving over a nail. Dropped it off at 9am and it was ready by 5pm.
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October 2023 by Clark Kent Danner
Aaron was professional and respectful. He was a huge help in a hectic day that wasn't going well at all. I can't speak enough kudos on Aaron. He is the embodiment of excellent customer service.
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October 2023 by Hamada Kasham
Sold me some junk trailer tires $400 for 4, I understand they are cheap tires but for them to wear out in 2 or 3 months is disappointing. Called them and said sorry no warranty or nothing, have a nice day.
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September 2023 by Raquel Oberg
HIGHLY RECOMMENDAlways a great staff. Love their energy towards each other and customers. They got me in and out with my appointment.
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September 2023 by Ron Toth
Nobody likes having to pay for new tires and car service but everybody appreciates great customer service . James/Dan helped me out from start to finish, even through addressing my sensor issue a week later after getting my new treads. Top Notch.
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September 2023 by Smash Catchum
scheduled appt for ALIGNMENT online. went in 15 min early only for them to come back shortly after to tell me tie rods were loose and they wouldn't do the alignment unless I replaced the parts for a lil over $1000 and considering I dont think any normal human just wanders around with a G to throw around I was basically told they could do nothing for me and sent on my way. Thanks Belle Tire
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September 2023 by Koreen Miller
Thank you so much, Alex for getting me right in, today!!! I have a crazy on call schedule and haven’t been able to take care of my issue. Thanks again Alex for being so quick and dealing with my cars “issues”
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August 2023 by Brett Foreman
They provided me with free diagnostic assistance at no charge with a very short wait. This is a friendly and honest team who do their work very well. I take lighter body and diagnostic work here, although you will need to take more complex issues elsewhere. This is a great first stop for your diagnostic concerns if you want affordable, approachable help.
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August 2023 by B. Lipponen
This place is fully incompetent of swapping tires, I cannot imagine having them try anything else on a vehicle. They had my car sitting on the lift untouched for 1.5 hours then I asked what the ETA was and they say 30 minutes. Another hour goes by and still, no one has even put the new tires on. Ridiculous waste of time and about 3 hours wait for a 40 minute job at most. Front desk dude was ignorant and nonchalant and told me “they’re just takin their time on it”
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July 2023 by B. M.
This place is fully incompetent of swapping tires, I cannot imagine having them try anything else on a vehicle. They had my car sitting on the lift untouched for 1.5 hours then I asked what the ETA was and they say 30 minutes. Another hour goes by and still, no one has even put the new tires on. Ridiculous waste of time and over 3 hours wait for a 40 minute job at most. Front desk dude was mad we interrupted his play time on his phone. He was ignorant and nonchalant, rolled his eyes at us and said "they're just takin their time on it"
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July 2023 by Frank G.
great price on cooper truck tires. also same day service for my wife's car which only needed a battery, but they could have sold her a starter and she would have bought it. they are honest with the customer and good prices.
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June 2023 by Tony C.
I made an appointment for 9am on Monday morning for a tire rotation, balance and alignment. It's now 12:30 and I'm still sitting in the waiting room.This place sucks. I should have bought my Michelin tires somewhere else.