“Went in today for some assistance and Tammy was a great help with everything and all of my questions. Very kind and detailed. Appreciated all of her help! Would highly recommend.”
“Went there today for the 2nd time and had a great experience. Needed to get something notarized and they only charged me $2.00The guy that waited on me was very helpful and friendly. I would definitely recommend this bank to others.”
9AM - 5PM
3175 Clark Rd, Ypsilanti“Today was the 1st time that I’ve went into the lobby at the PNC, located on Clark Rd in Ypsilanti and was greeted by and also serviced by a young lady named, Sierra…I must say, that she is by FAR the ABSOLUTE BEST Representative I have EVER ENCOUNTERED in my over 20yrs of being a customer of PNC! Her friendly attitude, stunning smile, sweet voice, extremely knowledgeable and EXCELLENT customer service skills!!! She is a true GEM ?”
“Cathy it’s truly an asset to this bank!! Not only does she have the knowledge, she is always willing to help you with whatever you need. Thanks for the years of great service and always taking time to help me when needed.”
“Recently visited the Whittaker branch with an urgent matter. The Branch Manager was professional, efficient and resourceful in finding a solution to my needs. Left super impressed.”
9AM - 4:30PM
2225 Washtenaw Ave, Ypsilanti“I was new in town and had done previous banking with Key in Ohio, same as my family. I actually opened my first ever savings bank account at a Key branch when I was a young kid and they offered those accounts for kids. Anyways, the employees were very nice, asked if I wanted anything to drink while I waited for the branch manager to set me up with a checking account. I only had to wait between 5-10 minutes, I could see she was finishing up a call. She was super friendly and walked me through the process. I believe I opened a student account or young person account with no minimum amount of money to open. I moved here to be a Washtenaw Community College student. So it was free to open the account. The manager made it a quick and easy process: two forms of I.D. and a couple signatures and I had my very own checking account with debit card. Thanks Key bank!”
“Was harassed in the drive through by another customer. So I went inside for help. They did a great job making sure I was safe. Walked me out the door to the security guard. He made I could leave with out the gentleman following me. Thank you!”
“I had a hacker with too much personal info and control of my PC. He also was attempting to access my microsoft account. He then toldme to go to my bank to stop activity on my checking and debit cards. I did that and it seems to report current activity, and hopefully future fraudulent attempts. THANK YOU CHASE deborah h.”
“Jen was my angel today , I will recommend everyone to go with her, she was sweet and really helpful. God bless this woman. Thank you very much for your patient and the way you treated us. Thanks one again.”
“I've been nervous to have to deal with a new bank since they switched over, but they were so helpful to me today at this location and all that worry went away. Thank you!”
Open 24 hours
7150 S Huron River Dr, Ypsilanti9AM - 4:30PM
1442 E Michigan Ave, Ypsilanti“I see a lot of bad reviews, and I can't understand why? I've used this branch for many years. Heather, Connie and all the rest are great! I have business and personal accounts, every time I need something I get it right away. Beyond the money side, the personal side of this bank is the best. Everyone greets me with a smile, and considering I'm not there every day, they all know my name. I highly recommend Key bank, this branch, and will continue to use them.”
“These people are extremely nice. Don't listen to the people that are hating just because they didn't get a kiss on the cheek for being over 20,000 dollars in debt. These ladies treat me with respect and kindness every single time. I've never had a bad exprerience here and it kills me that people will just leave bad reviews just because they don't get their precious little credit card to work. Hey news flash people.... debt is d****”
“Cynthia and everyone at the branch was really helpful! Our experience was great.Please take note that it's not a full service branch. Mainly you just can't get quarters or cash checks.For those leaving negative reviews, check the information for the bank location you're going to in order to ascertain they have the services you need.”
“I love this bank !! Friendly ..no hidden fees ...and the website is user friendly. Kelly and Kim are my two favorites if you ever have an issue - see either one of them.”
“Heather Marks and the rest of the wonderful staff are the reason this credit union will always be home. Heather has exceeded everything I could have imagined for myself and has given me sound unbiased advice for years. She has shaped the way I think about finances from terrified to confident, and I look forward to seeing her every time. Truly the best!”