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November 2023 by Jason
I accidentally spilled a bunch of paint on my jacket, now it looks as good as new. Thanks!Services: Leather & suede cleaning
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September 2023 by Steven Lilly
RUDE STAFF! Someone else parks in one of your parking spots and you yell at me to go make them move. I will be going somewhere else despite previous buisness an you be close to my home.
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July 2023 by ryoku0224
Needs to work on communication and give the customer a call.
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June 2023 by Perry Griffith
I didn't place a dry clean order but I had a dry clean question. The employee named Jeremiah was great and answered my questions and gave me a great suggestion for a future order.
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April 2023 by Apply Job
They need a better person at the front. She asked my name twice. And after I told her what I was dropping off, she proceeded to ask me again and then count it. I feel like she could have counted it instead of asking me what I already had told her.This drop off took entirely too long.
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April 2023 by Jamie J.
Took in a wool blanket for cleaning and it returned very pilled and hair still visible on it. Very expensive for just dry cleaning a jacket. I saw no prices listed in the store to know what the charges would be per item. Will not go back.
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December 2022 by Ms. Bee
Im getting a great clean. on a Prom dress ?from last year.
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December 2022 by Seth C
They do not open at 7:00am. Waited 15 minutes and nobody showed up. Judging from past reviews, this seems to be a regular occurrence.
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November 2022 by David M
Their website says same day service if dropped off by 9am but that's never the case. I'll ask for same day and they are always too busy for same day. Other than that it's an average experience
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October 2022 by Whazit Tooya
The staff here is amazing! Hands down one of the best places in Wyoming/Grandville for customer service. They truly care about your clothes.Heads up. You should have all your collar shirts unbuttoned before you drop off your clothes. It saves them a lot of time.
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August 2022 by Anthony B.
Good pricing, but I have switched to a more reliable cleaning service after today. This is the third time this year I have gone out of my way to pickup or drop off and was met with a sign on the door that they don't have staff to be open. Waste of time and not reliable especially if you want an item for the weekend or special event! If they aren't open you can get your clothes!
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July 2022 by Caitlyn HayGlass
Went in around 9am on a Tuesday to have a suit dry cleaned. Explained we needed it no later than Thursday for an event we're traveling for. Lady working advised that it would take until at least 5pm Thursday, if not Friday. Appreciated the transparency as we needed the suit for the event and left.Husband called later that day, not realizing this is where I'd visited, to inquire. Was told he would have it back by 5pm next day if dropped off by 8am the next morning by the man he spoke with.We took our business elsewhere due to the inconsistent communication. Their loss!
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July 2022 by thelma Parnell
I was looking for a good cleaners and they messed up my bright yellow coat. Not only is it faded it is dirty with lent balls on it, lining of the coat is hanging. New coat and first time having it cleaned for the fall. Mike the manager made me so mad I went and filed a small claim case he said it was the manufacturer fault.
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July 2022 by Cal T.
We have used Shoreline for several years now. We love the pickup and delivery services! They were picking up from my wife's office in Kentwood, and continued when her office was relocated to Grandville. Now she works in Cascade, and they pick up and deliver from our home in Alto. Fantastic accommodation to our changing circumstances!
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April 2022 by Nick P.
I'd give 0 stars if possible. I took a brand new white shirt to be laundered and pressed prior to my first official use. When I picked the shirt up it was visibly stained all across the front and the left cuff. It was then laundered again and while the stains less visible they were still apparent. Upon picking up this second time I was told "well it's better than it was at least". An unacceptable answer given that no shirt should be received back from the cleaner dirty than it was let alone a brand new shirt. I was told the owner would call me (over a week ago at this point) and still haven't heard anything. The employees lack of care attitude and the owners apparent lack of care for resolution after ruining a brand new shirt is a ridiculous.