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November 2023 by Raging Rooney
Quote was spot on what they charged me. It was clear that they wanted me to leave there completely satisfied with the work they did, and I was. 10/10 will and have already recommended to others.
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November 2023 by Hometown Water Damage Restoration
Brought our F150 in for front end issues and they communicated with our staff throughout the entire process. They even thought outside the box to fix an issue. Quality work and reasonable pricing. Highly recommend
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September 2023 by Luke Williams
Very friendly and great customer service from Craig, Bob, and the whole team. I appreciate how straightforward and transparent they are and can trust them not to lowball or upsell me on unecessary services/repairs.Services: Steering & suspension repair
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August 2023 by Cayla Lange
I am so impressed with the service and hospitality I received at Real Pro!!! I came in on whim as my car just so happened to malfunction right in front of the 28th ST location. It can be intimidating going into an auto shop when you know nothing about cars. But I didn’t feel intimidated at all!!! Everyone was so friendly and receptive to my needs. Craig, Eric, and someone else at the front (sorry, bad with names!) were so helpful and kind. I had an important business appt and they seemed concerned that I was able to take care of it. My problem was taken care of within 2 hours and I was given an estimate for future work! I recommend Real Pro Auto!!
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August 2023 by Ingrid H.
I was looking to buy a used car on 28th street and needed a mechanic to quick look over my car and make sure there were no issues before I purchased the vehicle. When I called other mechanics they all turned me down except for here. When I brought the car in they had a mechanic look over the car and he even offered to drive the car to see how it feels. Afterwards he told me all the information he knew and even showed me many of the details of the car while also explaining basics (not super smart when it comes to cars). Even knowing I was very uneducated in this area he never tried to lie or deceive me and was open and honest with all information he had on the car. After all of that I begged him to let me at least leave a tip for over 30 minutes of his time but he refused to let me pay and explained that it was no problem at all and he was happy to help. Overall super awesome experience would 100% come back again if I ever have car troubles. Highly recommend if you are near the area!!!
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July 2023 by Sue Merrell
Communication is the best asset with these guys. They talk straight about what's going on with the car. They listen to my concerns. We agree on a plan. I've been trusting them with various cars for almost 20 years.
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June 2023 by gabriel g
I'm not a BOT I swear lol but I would definitely be coming back for any other car problems I have in the future. They squeezed me in and go me going the same day. It was a quick break inspection and flush but they got it done! Super friendly staff too.
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May 2023 by roberto estrada
My first time by the shop, they were helping me out with my wheel alignment,very professional and I am happy with the job that they doneService: Wheel alignment
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April 2023 by Torrey Kempf
Great customer service!!! Explained everything throughout very well communicated and was done when it said it was going to be. Would highly recommend Real Pro.Services: Electrical repair
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February 2023 by James R.
I called up real pro auto to get a quote and timeline estimate for radiator repair for my jeep on Wednesday and by end of Thursday they had it fixed and ready for me. The team there kept me in the loop with any concerns/issues they had, the quote was reasonable and they were able to fix it fairly quick. My experience was nothing but amazing and I will definitely go back to them in the future if I have any other maintenance issues. I highly recommend them!!
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February 2023 by Danyle Nevius
Wheel bearing went out. 10 other shops we're not able to get me in at 3:00 in the afternoon. Not only did they manage to squeeze me in but they got the parts and had it fixed before 6:00 pm. Super friendly staff, l didn't talk down to me, and gave me some tips on how to save some money on another less urgent but expensive repair I need. Amazing experience will be backServices: Steering & suspension repair
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December 2022 by Darlene Bentz
Real Pro Auto is an amazing business. They treat women wonderfully, not like we don’t know what we are talking about. They will get your vehicle fixed as fast as possible and they do a great job. If you have a complaint tell them and they will listen and fix whatever is wrong. We have used them for 8 years!Service: Tires
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December 2022 by Natasha Narlock
I haven't gotten any work done there before. But I've stopped by twice with a scare. They not only made time for me and as well as helped me and answered all my questions. I will definitely be using them when I need help. Wonderful customer service!
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November 2022 by Dayne Carpenter
The only reason this shop is getting 3 stars is because I was pretty impressed the first time I brought my car in. They fixed my starter for an average price. They gave me a list of things that might be need to be replaced or repaired. I liked that they checked everything to see what might need repair soon. On this list was my spark plugs.Later on, I brought my car into the other store in wyoming to get my spark plugs replaced. They told me the spark plugs were fine but I needed $3000 of other repairs.. first they tell me I need to change the spark plugs then they say I don't need to. The owner of the shop said it could have been a mileage thing and that's why they mentioned it before. I didn't go with their suggestions.I didn't trust this. I brought this to Mason Street Garage in Grand rapids. I asked them to check the vehicle to see if anything needed to be replaced. I never mentioned the spark plugs to them to see if they would bring it up. They called me back and told me I needed to replace the spark plugs....After this incident, I cannot trust Real Pro Auto service. The owner seemed nice but they were feeding me contradicting information and trying to sell me on repairs I didn't really need.
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October 2022 by Mia Green
Extremely satisfied! They got me right into a rental and had my car done the next day so my life was minimally impacted. Highly recommend!
