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“1st time at this new location. Everything is easily labeled with signs, I was able to walk in find the cat food I was looking for. Cashier was very friendly, asked if I had rewards with them and used my rewards as well. Was in and out in less than 5 minutes with some light browsing to see what else my cats may want ?”
“I love this store we used to go to the one in Wyoming but they moved further down 28th street. We switched to Grandville not only is it closer but the staff is kind and helpful.”
“My family and me all take our birds to casa and they get the job done our birds love it when we take them there and they enjoy the ride there workers and very kind and not rude at all my family owns 2 cockatiels 1 Quaker and 1 African ring neck and 1 Mexican conure and they do a very good job trimming there wings and there beaks I suggest casa la parrot to everyone I know who has a bird around the area”
“After 4 years and so many vet visits and horrible yeasty ear infections we finally have relief for our Pitty mix. He has so many allergies to traditional dog food. I'm so grateful to have found a local company that has premade raw food for my doggos. I thaw it and portion out servings. So simple! The staff is also very helpful and friendly.”
9AM - 9PM
1843 Marketplace Dr SE, Caledonia
Pet Stores
“Absolutely love this store! I need treatment for my fishies, I couldn't find it until going here. It was out of stock everywhere! It's a ways from my hometown but it's worth the trip. Great selection of suplies.. needs & decor ?”
10AM - 4PM
820 Monroe Ave NW #140, Grand Rapids
Pet Stores
“Staff was very accommodating towards my people aggresive dog.I had trouble finding someone who was willing to trim his nails and give him a full bath and blow out until I called one day to ask if we could try giving him a nail trim and grind.Very kind people who were willing to give it a go. My white german shepherds coat has never shined so bright before and I can't wait to make the next appointment.”
“The ladies there took great care of Milo. First he’s my girlfriends little lap dog. They where friendly with us and the other dogs that were in there, I was watching. Highly Recommend”
“I like the variety and availability of puppy stuff. Staff overall is pretty good and helpful. I’ve noticed some staff are more helpful than others but I don’t have any complaints.
I did have to do a return and tried to complete that online, but the refund never went thru so I’ll have to drive up to the store to get that figured out (but that’s a corporate issue and not the alpine store itself). I really like the online deals.”
“The employees don't seem as knowledgeable as at other pet stores. We bought some fish and one looked a little iffy before we left so we asked about it at the check out and the cashier basically shrugged her shoulders and gave an uncertain explanation for why he looked questionable. Well sure enough the fish died within a week. Thankfully they have a warranty return window for fish so we could replace it for free”
“Just wanted to say I have always had a great experience here with the staff. They are a great group of people. My young son and I went today and he is obsessed with the reptiles and fish. A staff member by the name of Kat noticed this and offered to let him see a Halloween crab he was interested in. Even though we were not looking to purchase. Very cool! It’s little things like this that makes me a returning customer.”
“Great staff! Self wash station was clean & has multiolr stalls. Good nail trimming. Fair pricing. Awesome selection of treats, food, and accessories. Pet friendly & doesn't smell like pee.”
“My pup and I love this place!! We go to Amaura's Paw Spa within the building and we absolutely love her! She's so detailed-oriented and you can tell that she genuinely loves all the animals that visit her! I feel that she charges a reasonable rate for all that she does and how much she actually cares for my dog! We have been a regular customer for nearly 3 years! We are so happy and recommend her to everyone we know!!The building has recently been renovated into several single pet grooming businesses. There is a really nice sized parking lot in the back, pretty easy to get to from Lake Michigan Dr.”
“Pet friendly. Workers are kind and attentive. Very helpful.Just a reminder for visitors: ALWAYS ask for permission to touch someone else's animal. Parents -- please teach this to your children for their own safety AND for that of the animal you do not know.While we were there, we witnessed several children harassing people's pets while the parents absolutely did not care, even when asked to have their kids stop touching a pet.Don't be those people! This is a great store with great employees and nice products. Be nice!”
“Some items are a bit overpriced but it is convenient and sales are pretty good.—> TIP: dog washes are best do-it-yourself in town.—> TIP: dog wash closes half hour before store. Call ahead & ask how full they are; it helps!—> TIP: treats, brushes, combs, & nail trimmers are available for the bath (towels & forced air dryer also).”
“I bought 2 ferrets that were bonded from here and they gave me all kinds of stuff to go with them because they were the only ferrets there. The people were so nice. I would definitely recommend it and even possibly go back and purchase again.”
8:30AM - 4:30PM
6333 Kalamazoo Ave SE, Grand Rapids
Pet Stores
“We've been bringing our large Aussiedoodlesfor about a year and couldn't be happier. Have recommended to all my friends and family in the area. Prices are great too!”
“Terrific customer service!
Damage to a rod requiring warranty service brought me to this Orvis location.
Prior to my arrival I had worked the online preparatory steps for warranty repair. Some how (probably my error) the invoice ended up showing two rods for repair and a potential double charge. I figured I would address this at the store in person.
Jake and his teammate (sorry, didn't get his name) were great from the moment I walked in the door to the shop. They were friendly, listened carefully to my concerns and knew how to get the situation handled. Jake assured me that the transaction would be ok and committed to keeping me in the loop.
Sure enough when I got home, later that afternoon, I had been cc'd on a communication from Jake to the Orvis customer care team. A subsequent communication, the following day, to me from Orvis customer Care put me at ease that the transaction and repair would go smoothly.
Thank you Orvis, and specifically Jake, for seeing that the little things and communication were handled well.
I am an appreciative customer.”
“I was in town and used the dog wash for my very dirty dog and was highly impressed. I appreciated having my own room and all the extras included (dog treats, ear cleaner, brushes, deodorizing spray). I also appreciated the deep tubs & the high power blow dryer.”
“Staff went above and beyond by doing the research to make sure I had the correct product for my new pet. Everyone was super kind and it was an awesome process getting set up with what I needed :)”
“I've been coming to this store frequently for over a year for chicken feed, treats, bedding and some dog items too. They have a nice selection of garden supplies and tools as well. Today I stopped in for our chicken feed and 3 different staff members asked if I needed any help. One even offered to load up my car. They were all so friendly! We love this store.”
“Stopped by last week with an online return, and the employee was so helpful. The line was long (like 3 people), so another employee came by with a mobile checkout to speed things along. I came back yesterday for some dog toys and found just what I needed. Store is clean and employees were great!”
“They almost made me feel guilty for adopting a "difficult " dog. I understand they want to make sure it's a good placement and that I fully understand what I'm getting myself into, but when I said I would take him, the counselor kind of threw up her hands and said "ok! But it's going to be months before you can pet him or do anything with him!" I adopted him anyway and 2 weeks later, he is adjusting nicely...goes for walks, is home trained, sleeps in his kennel...and let's me pet him and give him kisses.”
“Stopped into the store to buy a heat lamp for a bearded dragon yesterday around 4pm and when I say it was such a pleasant experience it really was!!! I wish I would have gotten the Ladies name who helped us, even while she was training a new employee because she was so so so nice! She was helpful, full of knowledge of the products in the store, and honestly it was just such a top notch customer service experience!! Give her a raise, she’s amazing!!”
“The cursor service is good, but some employees lack knowledge about start is on display. It's not a big deal, but it could be useful to have, let's say, a detailed printed brochure or booklet for fish on display. The store is nice and clean. The prices or deals could be better.”
“Fast, easy, convenient. Associate that gave me my order was very friendly, knowledgeable and gave me a quick rundown on return policy in case my purchase didn't work for me.”
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“Great place to go for all of my pet supply needs. Even though they have "hound" in the name, I shop here for cat supplies and they do have other pets covered too. The dog washes are great! The staff is friendly and I have never had an issue shopping here or finding what I need.”