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December 2023 by Liz Hilton
I will never use Estes again. here's why. Our latest shipment of raw material sat in their warehouse for 2 weeks. When we tried to reach them it took them 4 days to get back to us. They said they had been hacked and could not get them shipment to us for another 2 days but our factory was down due to lack of material so we went to their warehouse in Wyoming to pick it up ourselves. What did they do for us? NOTHING!!!!! Did not even try to make it better.If we had not called them, they would never have gotten our shipment to us. Very unreliable.
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September 2023 by TDevian C
ESTES Is a great company! Just only Grand Rapids would hire me which is not normal! Detroit usually a city of giving chances to prove yourself but that Wasn’t the case in Detroit the TM wouldn’t even give you me any consideration! I hope I can transfer to Toledo or Flint
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April 2023 by Rene Dalpe
Strong Company, I've visited many terminals and believe this company Tobe is a great fit for most drivers. Equipment is good, maintained, and management dependable. Work assignments are reasonable.
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December 2022 by Kurtis Villa
Horrible communication and customer service! Wouldn't recommend and would never use this company! Was told my item would be delivered between 10am-4pm. Finally got a text, after calling and texting this company all day, at 6:30pm stating I will not get my delivery for 2 days due to the holiday. I took time off of work. They have cost me time and money. I would give them zero stars If that was an option.
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November 2022 by Kurtis V.
Horrible communication and customer service! Wouldn't recommend and would never use this company!
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July 2022 by Andre Sanford
Our order from Lowes is being shipped by Estes to our home. They text me for confirmation and assure that we will be home. Delivery scheduled 9am-2pm confirmation done. No show, check tracking it shows confirmation 3pm -7pm yesterday and again no show. No response from them.Communication would be awesome if it was accurate
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January 2022 by YCD Wireless
We have to use this freight company through one of our suppliers. We use several different freight companies through our other suppliers and Estes is by far the worst. They never call to schedule delivery and will leave pallets sitting for days without movement if you don't stay on top of them and call them every day. If you can use a different company I would highly recommend that you do.
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October 2021 by steve hickmott (S&N Retail Outlet)
Great people I have used Estes many times our merchandise always comes un damaged and on time .
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August 2021 by Heather Davis
They used a truck that wasn’t designed to handle large items (no lift gate evidently). The drive pretty much threw our new boiler on the ground on 6 inches from the road. I will be sure to just have my future Home Depot orders sent for store pick up to avoid this company
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July 2021 by Aaron Foreback
I have had multiple large items delivered by this company. Everytime the items are shipped on a double pallet. Evertime they haven't had the proper pallet jack to move the item. This time they destroyed the pallet causing a week long delay. Deborah in the office being so helpful suggested I come pick the item up that they've been paid to ship. There are so many other carriers around here, do yourself a favor and use any of them instead of Estes.
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June 2021 by Gena Westerhouse
Estes has the best customer service and work with me on any issues I may have. Debra Mais is always ready to help with anything that comes up. She has saved me several times and I more than appreciate her help.
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June 2021 by Ern Van Noller
Top notch company to work with. Customer service is very knowledgeable always answers the phone hardly any waiting time before you talk to them.The drivers are just as good, always pleasant to our customers. I would highly recommend this company to hull your product to it's final destination.
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May 2021 by Blackjack Widow
This review is for the Grand Rapids, Michigan Estes Express location.I can't emphasize enough what a stellar job the entire team did for me. Susan Smith was extraordinary in her customer service, working with me on the delivery. My father passed away & I was unexpectedly out of state. She worked with me on the delivery date, as well as working out how to place the crates in my driveway.Despite all the help, I called on delivery day in a panic. Susan was not yet in, but Kathy took my call, reviewed my delivery notes, and assured me that the delivery driver was excellent & we should be able to work it out.She was correct. Ed delivered the 2 crates (which weighed over 3300 lbs) and worked with me to find a spot for them. He was polite, helpful and efficient; a joy to work with.From Susan's help & understanding, to Kathy's patience & calming influence, to Ed's fantastic delivery, the entire team was polite, helpful and focused on making this delivery a success. I can't thank them enough.
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April 2021 by tonedwn
Always friendly.
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November 2020 by Drusilla Pease
Great Customer Service