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June 2024 by K
Very unprofessional and STILL do not have our billing correct after 4 months of physically visiting the Grandville store. Why is it so difficult to resolve a billimg issue?? The female manager talked negatively about her employees in front of us - this is not an example of a leader.
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June 2024 by adam littell
Walked in and was able to quickly return and cancel my service after moving. Thanks Wendy!
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June 2024 by Donald Coleman
I was there just to return equipment but you still have to wait 15 min to return.
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June 2024 by Nifty x420
Never use xfinity. They lie and steal from you. Xfinity raised our bill multiple times while it was on auto-pay with no justification to the price hike. After cancelling their god awful mediocre service, they then proceeded to assualt me with numerous nonsensical bills, hoping I would just pay them. They even went so far as to lie and say I had paid only partial amounts of my bills, when my bills were on auto pay the entire time.
Xfinity is only out to steal from you and will make you do backflips while defusing a bomb just for them to say "sorry to hear that". This company is just as bad as it was 10 years ago. KYS xfinity.
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June 2024 by Kristin Graef
Leah took care of me intelligently, quickly, and thoughtfully. My time in the store was short and efficient due to her.
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June 2024 by Keaton Merrell
If they feel they can take advantage of you, they will. Be vigilant and read the fine print. Bunch O’ shmoozers.
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May 2024 by Jonathan Dykstra
My expectations were low, but I was able to get my service cancelled in under 15 minutes. Service was great!
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May 2024 by Alita Martina Reneau
If you can save yourself a headache. Just don’t bother with this getting this. This internet service is terrible. It keeps dropping and you have to keep connecting it and running test. This is INSANE TO HAVE TO DO WHEN PAYING $120 or whatever. Can’t get through a damn movie with out it buffering every 5 minutes literally. Im so irritated this can’t get any worse.
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May 2024 by Brandon Alfriend
If your internet goes out because of an Xfinity issue (not weather-related), they should not only credit you for the time period that service was down (5 days in my case) but also for 1) mobile data cost incurred, 2) lost work due to lack of service. The cable monopolies need to go.
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April 2024 by Devin Jones
This location is very clean and the atmosphere is great. Also this store is very busy but because of the help of the manager Jon I was in and out in less then ten minutes, I'm patiently waiting on a text review so I can give this locations all tens.
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April 2024 by crist Vizcaya
They are thieves, they are charging without even having service with them. Scammers
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April 2024 by Nathan Van Wieren
Complete incompetence and a true display of the banality of evil in a large mega-corporation. Loses our payment and acknowledges it multiple times in audio recordings and online chats but fails over and over again to fix issues. I ended up spending well over 10 hours over the course of 2 weeks with representatives who would absolutely lie over and over again and fail to resolve issues when they said they fixed them. I will not be doing any further business with Xfinity and would caution others as well.
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March 2024 by RSF
I hate Xfinity every aspect of it. You can expect to wait at least an hour here for anything, even a simple swap of bad equipment.
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March 2024 by james paul
Remote control, some buttons quit working, made appointment to exchange at Granville store. Walked in before appointment time, in 1 minute had new controls and out the door. Great service on a Saturday afternoon!
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March 2024 by Alycea Hurley
First of all, DO NOT call the customer service number listed. They will waste your time and you won't be able to understand what they're saying most of the time. Secondly, while it does kind of suck that the store number isn't available, the people at the xfinity store were so incredibly helpful with getting my husband and I's internet plan upgraded. We were in and out in less than 20 minutes. Davieon was the one who helped us and he was so easy to talk to and very straightforward with everything. I cannot recommend him enough. Very pleased with our experience.
