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August 2024 by VENIVIDIVICI
Called and talked to Abi, was then given another number to text my info on car and desired work. No return text, no comms at all. 3 days later... nothing. I was referred by another very reputable shop, so I'm quite surprised by the unprofessionalism and lack of customer srvc. I'm sure they do great work, but my red flags fly when a company can't handle the basics
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June 2024 by Tavis Bohlinger
Kent is a genius, prices are good.
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April 2024 by Cameron Franklin
Friendly service and awesome work. They narrowed down the problem compared to the dealer who wanted to replace everything and they done it without breaking the bank.
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September 2023 by David Tubergen
The BEST! HONESTY, INTEGRITY, SKILL! MY GO TO "GUY"!!!
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May 2023 by Chad S.
I have brought my Audis and my Infinity to Automotive Emporium for the last 10+ years. They will never suggest a service that you do not need. 100% trust them and the work they do.
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March 2023 by Dale C.
So I bought a 2012 BMW 750 LI (for 12,000 near Top of the kbb value)from Kent the owner of the shop literally the day of purchasing had a small little light pop on had to go back and get that fixed. The next day a tire went flat. Bought a new one put it on found out that there was a stripped lug bolt which is a HUGE SAFETY CONCERN. On top of him already mentioning that he fix the air ride in a few other minor things when he purchased a car from the previous owner. I literally just did my air filters and PVC breather hose for the engine that was cracked somehow both of these PASSED his inspection.I literally found a rats nest in my air and take which is beyond me how a mechanic who owns his own shop who is literally my family dates his daughter. And he couldn't be honest with me about the car OR HIS REPAIR WORK! Then after purchase of the car he magically says yeah that should be done and then gives me a sticky note with a $670 price tag to have the breather hose is replaced in the engine bay that he should've already did!! ( state of Michigan law requires him to write an estimate sheet out and he did not!!) I reported them to the Better Business Bureau for these issues!On top of that one of the day I test drove the car. Everything seem fine. Car look good cosmetically all that seems perfect. Other than it having a slight wobble for the brakes so supposedly he put new brakes on it but no new rotors were put on!I wish I could post the photos here of the rats nest and the issues especially the lug nut wheel problem! Literally don't trust the shop for anything!! I literally personally know the owners daughter who is the secretary there(that dates my close family member) and they didn't do the PROPER INSPECTION OR REPAIR WORK for me. What do you think they'll do for you?Oh, and on top of that, Kent wanted to charge me $120 oil change on the car when it has free oil change through BMW through aug of 2024! Just up, charge me even more, even though he knows me through his daughter.Zero transparency zero trust!!!
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November 2022 by Holger Kuester
Great family owned shop. Honest and professional. Had Kent reflash the instrument cluster in my 02 BMW 325xi and it's back to fully operational.
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September 2022 by Raymond Avalos
Awsome people to work with!!
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March 2022 by RYAN MOORE
Faster more friendly service than my Mercedes dealership. Ken replaced my starter recently at a lower cost than my girlfriend paid to have her starter replaced on a GMC Acadia. Mercedes are not expensive vehicles to maintain or repair if you know where to take them.Service: Engine repair
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June 2021 by Jim
My wife and I both drive Audi A8 cars. They 23 and 15 yrs old respectively. These cars can be a money pit with high maint costs.. I accept this and when I need something done, there is no place I'd take my car to other than Auto-Emp. Kent knows what he is doing and is fair.I live in Holland and utilize a local shop for brakes, etc because I know the owner For big high tech Audi specific items, it goes to Auto-Emp. In 26 yrs of owning Audis, I've used several local service shops. That I drive to Wyoming to have Kent service my car, speaks volumes.
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May 2021 by Reuben Sampson
I had an oil leak on my 2005 BMW 525i. They were great in determining exactly where the oil was leaking and solved it. Relatively decent price for their services. However, when I went to pick my car, the battery was dead, and in an attempt to jump-start it they remember they broke one of the hooks that connects to the battery. They connected the battery with a bolt&nut temporarily and were going to get me a proper replacement. That never happened up till today, after several calls.Service: General repairs & maintenance
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May 2021 by Terence Burnett
Great,friendly and fair. All of my Range Rover services done here.
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March 2021 by Kenneth Pesonen
I've been taking my Audis to Kent at Automotive Emporium for several years now and always get great, honest service and advice. It gets done right and never anything that's not needed. If you own a foreign car, this is the place to take it for anything it needs.
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January 2021 by maurice scott
Very nice service
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November 2020 by Robin Canfield
Extremely pleasant experience. Very professional, fair, and efficient. A squirrel had eaten its way through a big chunk of my wiring and they fixed it beautifully and quickly for a very fair price. HIGHLY RECOMMEND.
