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December 2023 by Jack Aleman
Had bought a lot of furniture at Crickets Home Furnishing from Lori , and Sally there. They are very helpful . Great quality furniture.
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April 2023 by Susan Eaton
Fantastic store, carries furniture and accessories also flooring and countertops.
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February 2023 by Lynette Rambo
Gave Crickets a shot, and this is a one and done. Unless you’re buying multiple pieces, expect to be reminded that they are busy working on a ‘full house reset’ and your designer will get back to you. Same for delivery, dates come and go with no proactive contact. Then, when delivery was ready, I was told they had a small home to reset in Lansing and would do their best (do prioritize the other customer, but why mention to me?). It became a joke with me and my husband.When I was unhappy with the couch and called to discuss if they would consider reselling on the floor (happy to take 50% and notified the store upon deliver), I received a form email response ensuring me I would be happy with the purchase in due time. I have since replaced the couch with a stunning piece of furniture from Ethan Allen. In fact, I’ve done a partial home reset with Ethan Allen.
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October 2022 by Lynn R.
I am a loyal Ethan Allen buyer and wanted to give Crickets a try; this will be a one and done for me! If you read nothing further, take your business to EA, Pottery Barn or Pilgrim House (all wonderful to work with!). Subpar customer service! I was made well aware that they were tied up on other large projects, referred to as a 'full house reset'. Selling a single $4K couch seemed to be of little interest. There were several missed delivery dates, somewhat expected due to supply chain issues. Not once did they proactively call, dates would come and go. Then the day came, my couch had arrived and could be scheduled! But, wait "we are resetting a small house in Lansing" and will let you know what we can do. Fine, but why tell me this? It was comical! Then the couch came. Wow, it was not what I expected. A misstep on my part, bulky and since I selected loose back pillows there was zero tailoring (nothing like the picture). Couch delivered at 5pm and the next morning I called the designer immediately and asked if they would consider a restocking fee and sell it on the floor. The designer told me she would talk to the owner, who was particular about returns during COVID. I then received an email (not even the curtesy of a phone call) assuring me that "with due time and customer use the wrinkles will release and the fabric will settle into place, I trust you will find the sofa reflects the style you anticipated." Zero mention of what I thought might be a reasonable offer, give me 50% of my money back and resell it in the store. I have a replacement sofa coming from Ethan Allen.
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June 2022 by Courtney Coats Schnelker
I had an odd encounter. I had called to ask for the name of a rug and was told in an unkind way that they'd never give me the name of a rug (thinking that I'd try to buy it elsewhere?). I was treated poorly and the worker, Lori, actually hung up on me. Customers come first and so I left a message for the owner to call me back. I never received a phone call from the lady I was working with nor did the owner ever call me back. I called again today and when I asked to have the owner call me back, I was told today that she'd not waste her time calling me. I'm sharing as this was a shocking encounter....I am kind and was treated poorly. All very unfortunate as they will lose business this way.
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June 2022 by Xolani Ta X Ziqula
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March 2022 by Terri big fish
Best service, high quality items
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January 2022 by Brenda Hull
Went into Cricket’s for the first time yesterday looking for a sofa, we left ordering a sofa two chairs and an ottoman!!!:) All in less than 3hours!! (I have never decided on anything that quickly) Alison was amazing extremely helpful and figured out what we liked very quickly!! Highly recommend! Thank you very much Alison for your time and patience.
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November 2021 by Jean Edwards Rosser
Amazing selections with the BEST customer service EVER! I searched about 9 furniture stores throughout Michigan and so glad I made the trip to Crickets in Lansing! I LOVE my sectional! My Designer Melissa and Beverley the owner are amazing! Hard to find these days! Thank you for your patience and great service!
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August 2021 by Les Hayden
Crickets has a good selection of quality furniture. However, their floor space is limited. I would like to see them in a larger venue.
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April 2021 by Debbie B.
I just received my custom chairs and I absolutely love them! I could not be more pleased, they are even better than I envisioned! I highly recommend Lori and Norma at Crickets!
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March 2021 by Steve Schouten
Cool place to shop around. Helpful staff. A little pricey.
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March 2021 by sara stanford
Laura Nugent is part of the interior design service and adds total value to purchasing experience.
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December 2020 by Barbara Wicks
Quality products, excellent staff, creative and cooperative.
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November 2020 by Lois Fromm
It was wonderful and the staff was very helpful.
