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“Purchased Cub Cadet LT50 from this location. The manager, Steve, made the whole process incredibly easy. Nicest manager I've had the pleasure of working with. The whole store team were attentive and incredibly friendly.”
“I had an issue with a piece of rental equipment I used from Carpenter Bros. The owner Armando made it right. The level of commitment to customers is impressive and something you can only get at a local hardware store like this. I look forward to continuing renting from them.”
“One of the cleanest and best organized stores. Went in and found exactly what I needed! The staff is amazing! Love the family style setting and how they made you feel shopping in their store!”
“My recent trip to this Ace store was productive and pleasant. A young man by the name of Ocean assisted me in finding the exact color of paint I was looking for. His upbeat, conscientious and patient demeanor made my day!”
“Every time I go into this Ace I am immediately asked what I am looking for. I have probably been here 8-10 times and have never been left to wander the store. Last time I went in looking for an obscure product and about four people dropped everything and helped me look for it. Service doesn’t get any better than that.”
“The South Lyon location is my go-to place for everything I need to keep my place looking and operating efficiently. My Delta faucet works superbly with the repair kit I got with their efficent assistance. Customer service is their number one quality. ?”
“We have three hardware stores in South Lyon & Martin's is the only hardware store that I frequent because they have the friendliest staff, widest selection & best prices! I high recommend Martin's Do It Best Hardware for all your hardware needs.”
“Nanette went so far out of her way to help us order products that we just couldn't get in-store or online. She spent a significant portion of time helping us find what we need with a discount and didn't give up when it was difficult. I had to create a Yelp account just to give her a shoutout. Give the woman a raise.”
“Everyone in the store was super friendly and helpful! Pat very patiently helped me choose the appropriate toilet, loaded it up and made sure I had everything I needed to go with it. Brandon saw us walking up to checkout and immediately offer his assistance to get it in our vehicle. Elizabeth was the lovely lady that kindly checked us out. This was over all a great experience! Highly recommend.”
“What a great company! They went out of their way to fabricate a special fitting for us that we couldn't find at any hardware or plumbing store! They went above and beyond for us and I cant thank them enough! They sure know their stuff! Nowadays your not going to find this kind of customer service at many places. I highly recommend Northwest Pipe and Supply for any of your plumbing needs! Their prices were very very reasonable as well! Thanks for saving the day for us!”
“Asked for assistance from Carmele (spelling?) on Wednesday, July 17th.
She was fantastic. Walked over to the patio set we were inquiring about and literally talked to us like we were friends. So much appreciation for superb customer service. Thank you Carmele. Brighton, Michigan store.”
“I stopped in to pick up items to renovate my grandchildrens' swings et. The folks in the hardware and lumber were most helpful. However, they did not compare to the ladies (Amber, Lin) at the checkout who went above and beyond to assist me with sale items, items w/o barcodes, and ensuring everything was properly scanned. This had to be the most fun trip to a DIY that I have ever had. Special kudos to Amber, who recently graduated from Lowes U. Lowes is lucky to have her on their team.
Thanks for the enjoyable experience”
“I cannot fully express how grateful I am for the excellent customer service my husband received last week at the Brighton Home Depot! At a little after 8pm On Thanksgiving Eve our well pressure tank sprung a leak! We were completely panicked because we were hosting 20 guests the next day! We realized we didn't have the right supplies So my husband headed to your store! I called because the store was scheduled to close in 15 minutes and I wasn't sure if my husband would make it in time! They were so NICE and understanding! They even stayed at least 45 minutes after closing to help him. THANK YOU so much - I am sure they wanted go home and be with their families but stayed and helped him find a solution so we could still host our family the next day. You all are the best!”
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“Absolutely the nicest help at a store! My kid commented multiple times how much he liked the gentleman who helped sell us a blower today and we couldn’t have been happier with the purchase. Service like this will make this my go to store for hardware/yardware related purchase for years to come.”