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December 2023 by Jennifer Griffin
The only Walgreens pharmacy in Muskegon County I have had problems with. They have let my prescriptions run out twice in six months; on Monday I went to check on a prescription that was supposed to be picked up last Wednesday and was told that they were waiting for my doctor's office to approve the refill. I switched pharmacies on Monday and my doctor's office just called to say Walgreens sent a request for the approval - eight days after I was supposed to pick it up and five days after my prescription ran out. This is the worst pharmacy in our little area!
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November 2023 by josh pineda
Switching my prescriptions back to Walmart coming here was the worst experience I've ever had getting medication they told me it would take 15 minutes because they supposedly just received it even though it was sent a day prior it proceeded to take them over 30 minutes after which I was never even called back I went back and checked myself just to find out it had been done but nobody cared to page me after they said it was filled it took them another 5 minutes to find the prescription because they had already lost it in that short amount of time that whole experience was extremely unprofessional Walgreens needs to get there act together!
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August 2023 by Nate B
My dealings with the people here have been nothing but nice. The way the pharmacy operates however, I find is unacceptable. I have been getting my prescriptions here for years and have yet to show up to pick them up a single time where they have it ready. At first I figured I was just showing up too fast after leaving the dr office (despite typically waiting 30 minutes to an hour) but I have even waited for 2+ hrs before showing up. Every time I arrive I am told to "come back in 30 minutes". This is absolutely unacceptable when you have a sick child at home waiting for medication. This last time I was told again, "come back in 30 minutes". When I returned I was told that "we don't have that in stock". Again, my child is at home crying with an ear infection and I can't even get a courtesy phone call or have my prescription forwarded to another pharmacy so it is ready when I get there. This needs to be addressed.
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April 2023 by Ted DuMont
Nice staff willing to help would recommend to others. Store always kept clean. Most products readily available.
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April 2023 by Barbara Versalle
I had a great person wait on me, very helpful and friendly and she had a great laugh!
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March 2023 by Bryan Klosterman
Whoever works the pharmacy needs a major attitude adjustment.I get it your life isn’t that great as a tech but at least be nice.
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March 2023 by Lauren Pineda
They never have your medicine ready for when you need it and at order ready time on the app!
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December 2022 by Rob
Typical drug store wirlth friendly staff.
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November 2022 by Kayla Schultz
The photo self-serve photo area is not staffed by professionals. I hooked both my computer and my phone up to the machine for a print and the machine would not progress to the upload stage. Every question I asked to troubleshoot the problem was answered with an I don't know/we can't/don't have it. --- "I've never used a computer with these machines." "I don't know how to use the online portal". "We can't give you wifi to use the online portal on your computer." "We don't have another cord to see if the cord is the issue." "We can't use our computers that are connected to internet to place the order." "You can't send the files to an email here for us to print." "I don't know how to find what you're looking for on mobile." Then when I walked out there were three other employees huddled at the front checkout desk talking, when she had three people back in the photo department. The only good thing I got from going to Walgreens was their customer suggesting I try out Walmart down the street instead. THANK YOU to her.
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October 2022 by Ana J.
one star off for device being slow but otherwise the pharmacy dept was very helpful and nice!
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October 2022 by Jordan Hall
I shouldn't have to call on a prescription that has automatic notification and refills and be on hold for 45minutes at a time
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August 2022 by Leigh Petersen
Went in here to pick up a photo order, walked in the door and the worker at the register didnt even acknowledge my presence, he had his headphones in and was paying attention to his phone.Then the lady who helped me in photo wasnt terrible, but she also wasnt at all friendly. She sent me to the front register to pay for my photos, which is fine.However, i walk up there and the worker doesnt even look at me, doesnt say a single word besides what my total is after scanning my two items, very slowly counts my change back to me and still says nothing, i said thanks and walked out.Not at all a friendly place, i honestly felt like customers werent at all wanted. A big ole ZERO on the customer service
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August 2022 by Sara Richards
Their system sucks. It should not take days to fill someone’s prescription. You shouldn’t have to call for a prescription that has automatic refills. This is the worst Walgreens pharmacy I have ever seen tbh.
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June 2022 by Jenny jenna
Waited half hr to get to the counter and then they said it'd be another half hour for prescription to be ready
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June 2022 by Valerie Hanson
This is a clean store with good staff and service. Prices are decent also.