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February 2024 by Karan Sommer
Had my mail transfered to my Florida address for the winter months starting in November. Still getting mail delivered to Westland and only a few pieces come here to Florida.
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January 2024 by Bee Woods
Has completely lost track of my package. Spoke with several customer service representatives and supervisors and have been ignored and or hung up on. If anyone knows anyone that I can contact that is over a supervisor I would greatly appreciate it this is terrible customer service I would not recommending shipping anything with USPS
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January 2024 by Vincent Crego
Brian greeted me and took care of my business. Watching him during our wait he was phenomenal with customers. Highly recommend he be promoted or is training staff on how to properly interact with customers. Great job!
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December 2023 by Jennifer Buswinka
This post office is not reliable for daily mail. In the past three weeks, my mail has been delivered to the wrong address on 4 occasions. In addition, I have received packages and mail intended for other recipients. I strongly encourage you to avoid using USPS at this time.
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December 2023 by Rebecca Dady
Consistently loses packages. Does not pick up packages even with scheduled pickup. They will confirm that they picked up your items and leave them in your outgoing. Since moving here earlier this year, I’ve had to contact customer service 5 times over the span of 9 months. Still delivers other people’s mail to my address despite filling out the form they request to remedy the situation.
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December 2023 by Cornelius Rice
This Post Office Location Lost 3 Of My Packages In One Week. The Mail Carrier Marked Them As Delivered But I Never Received Them.
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October 2023 by Codes Monkey
IMPECCABLE CUSTOMER SERVICE & QUALITY STAFF!!! My last couple of visits to this location, I had the pleasure of Jon, waiting/helping me. He seems to go above and beyond to help you & legitimately likes his job. Answering all questions you have & provides information about FREE services offered through USPS.I don't have a direct view of my mailbox & had items just vanish.. Spoke with my carrier Julie (Route -3514) & she informed me about the free tracking system with USPS. Signed up same day! I get an email/w/pictures of mail or packages prior to being delivered to my home ? ? No more missing item's! Thank you all ? ? The next time you visit or talk to your carrier definitely ask about this service. OmG I think it would be used more if people knew about it. Amazing service by Amazing people ?
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October 2023 by Brenda Parks
I am tried to contact USPS about an outside mailbox at the Westland post office via phone and was not able to leave any type of message. I have a problem with the new mailbox outside the post office when driving through and making a drop off. The mailbox slot to drop the mail and is too far away unless you park and get out of the car.
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October 2023 by Dawn Chrisman
I put my mail on a one month old went to pick it up and nobody has any idea where my mail is a Whole 30 days worth of mail they cannot find and I am still waiting and it's been 10 days and nobody has contacted me back to tell me that they found my mail they just keep passing the buck very very upset
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August 2023 by nick helton
My package was in my city of Westland and then send over to Plymouth so could be sent back to Detroit to be sent back to Westland to hopefully get delivered when I had a guaranteed delivery of today but yet nobody could seem to pull it off the truck and make it happen seems like a waste of resources and time for all parties involved and we wonder where our tax dollars are going to waste gas driving packages halfway across the county to drive it all the way back again great job waiting for postmaster to call won't hold my breath
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August 2023 by Edward Chance
Got a package sent to me, the carrier left it on my neighbors porch my neighbor stole it and usps has not fixed it.
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August 2023 by Melanie Mills
Mailed off a time sensitive piece of important mail for my attorney directly from the post office on June 21st that was due on June 28th, it's now August 4th and it never arrived to its designation. Unacceptable!
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July 2023 by Jelena Verkler
Came in at 4:30 and was helped right away. Destinee was so helpful making sure we had everything we needed for our passport renewal and saved us money by recommending a different method of postage. Great service!
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July 2023 by Z S
They were laughing at an older Asian couple that asked for their help because they spoke broken English. Everybody that was waiting in line looked at eachother like “is this really happening”.
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June 2023 by sahar hazime
I had a great experience at this post office location. Sanjay provided excellent service and made sure my husband and I felt welcomed and satisfied. Highly recommend!"