-
February 2024 by Mary Lou Birman
From the order time to the arrival communication was apparent and on point. Love treating my pets with porducts from PETCO never disappointed. Respects Mary Lou Birman
-
January 2024 by Angela Stancato
I would give zero stars. They are price gouging on pet safe salt. $29.88 for an 8 lb bag. I just got a 40 lb bag for $25 at Premium pet supply. I will never go to one of your stores again. Absolutely ridiculous. Will be calling AH office and corporate tomorrow.
-
January 2024 by Teashan Rucker
Worse customer service experience. I placed an on-line order in store and got 1 item wrong and the black manager treated me as like I wasn't an customer. I got the wrong bags & She wouldn't let the cashier help me find the right doggie bags. So i said fine, just ringup my order and ill cancel the online one. The order she scan didnt give me my discount so I ask can i get them, they said no. Then the black female manager said she would help me so they switched counters. Before she came to the counter i went back to get the corrected items. She was supposed to help me but she started helping someone else and stated "I thought you left". So i walked out the store and call customer service to complain but they stated my order was canceled. I never left the parking so I went back in to to confront her about canceling my order. She stated, 'I thought you left". I never gave her consent to cancel my order. Then she tried to get cashier to agree with her about I told them to cancel my order. I been in that store too long so I left, that doesn't mean I dont want my order. Now im never coming back. I have had too many issues in this store. Yes I was unset for the way I was treated as an online customer. A customer is an customer.
-
January 2024 by Alvin Brewster
They didn't have what I was looking for but the ad said they did
-
January 2024 by Stanca HILL
Very good!
-
January 2024 by Angela Wiper
Very good experience. Friendly & patient cashier
-
December 2023 by Mark Grima
Two stars over a one because they have a decent selection. However, quality is low tier. Buy insects frequently for a monitor lizard including dubia roaches, wax worms, superworms, and hornworms. The dubias are frequently over a month old with multiple dead and no food in the containers. This week I was in a rush and didn’t check before I bought. All but 4 dubias were dead and the date on the container was 34 days prior. No food and tons of feces in the container. What do they expect, feed starved insects to our pets? They also don’t have much quality control as many containers don’t have as many bugs as listed on the package. I’ve mentioned multiple times now to employees yet nothing is ever done. I’ll drive further to other stores.
-
December 2023 by RSW
Great service. Dog got a Mini MakeRover Plus.
-
December 2023 by Jenni Coe
I went to this place a while ago and they deleted my petco pals rewards with no warning. I had points I wanted to use on that card. I had that card for years and used an old out of service phone number with no issues. I know they tried to call it and probably didn't get through so they deleted the account. They couldn't set up another account either because I don't have a normal phone because I'm deaf. I use relay calling only which isn't compatible with calling machines. Then a lot of times I went there, I had to walk out because they would be out of stock on stuff for over a month. Then when I got my feeder mice IF they happened to be in stock, a few times there was only one in the box when I paid for the price of 3. Not a good place to shop anymore. I shop at another pet store now.
-
November 2023 by Brenda Sayger
My doggie Buddy loves this store. LolMe too!!
-
November 2023 by Brian C
Amanda has been cutting my dogs hair for years. She loves animals and is professional and great at what she does.
-
November 2023 by Amanda Beens
Good selection of guinea pig stuff, hay, food etc. Prices are a little high, but pretty much comparable to other stores.
-
November 2023 by Nancy VanAlstyne
Nice store and employee
-
October 2023 by Anton Flores Titov
Lola’s favorite store! ?
-
October 2023 by Christa Hudson
I have been taking my Havanese to be groomed here since she was 6 months old, so approximately 11 months now. She has been with Charlotte from the get go! Charlotte does an amazing job, and can cut Myra(dog) in a variety of styles, although we have a main we stick with now. Every employee I encounter is knowledgeable and kind. I signed up for thier premium rewards program and have found it to be worth it so far. I will see how it performs over the next year and update at that point.