Metro by T-Mobile at 1645 S Merriman Rd offers great prepaid plans and 5G phones from Apple, Samsung, and OnePlus. Customers appreciate the friendly and helpful staff, especially a staff member named Sue, who is known for being patient, professional, and attentive. Many reviews highlight her excellent customer service, noting that she fixed phones and iPads efficiently without trying to upsell. Customers express strong loyalty to this store because of her helpful attitude and the positive experience they have there. Overall, the store is praised for its attentive staff and quality service, making it a trusted place for prepaid plans and device assistance.