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June 2024 by Karma “Karmalogical” Logical
Out of all the Metro stores this one is the only one that I will actually use the rest of them unfortunately are kind of like bodegas they're always trying to scam ya!
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May 2024 by Ron Stecz
This used to be a corporate store which is the only reason I go there but I found out after the fact that it is no longer a corporate store which is evident by the lack of professionalism and service I experienced. This is by far the worst customer service I’ve ever experienced. I went to the store late Sunday 5/12 to get my grandson an iPhone. First, the sales person had difficulty finding the account. After purchasing the phone the sales person tried putting on the screen saver and had a lot trouble putting it on and was obviously frustrated and when trying to put on the third screen saver he dropped the phone on the floor putting a scratch on the upper right corner, after the third try with the third screen saver he asked another sales person to try a fourth screen saver. She put it on and handed it to my grandson. When we got home I noticed a bubble in the center caused by a piece of grit. The store was closed by then so I went in Monday 5/13 and showed the person at the counter the problem and as we were speaking the original sales person came up and said we replaced it four times and you left the store, and I’ll put another one on but after that I’ll have to charge you ( he’s going to charge me for something he can’t do correctly) , so I told him, “so your telling me it happened after I left the store” and he responds “it could have.” The other individual says “we only put them on as a courtesy, but we can give you another one and you can put it in yourself. Obviously, after two days frustration dealing with these people I took the screen saver without addressing the sales person dropping and scratching a new phone. I called Metro Tuesday 5/14 and they said to speak to the owner of the store first. I called the store this morning 5/15 and was told no one there knows who the owner is but the manager and he’ll be in tomorrow 5/16. To be continued. I called the store today 5/16 and spoke with the manager, James. I told him about finding the scratch on the phone caused when the sales person dropped it and he immediately said “your son dropped it because I looked at the video,” and I immediately asked why he would check a video before I even came in to the store, and he responded that he (I assume he meant the sales person) said you might be coming in. I told James I was standing right there at the counter with my grandson when phone was dropped by the sales person. I told him I’d like to see the video and he said he’d have to make an appointment, but if I was wanting a new phone I’d have to call 611 and I told him I already did and they told me to contact the store. At that point he hung up believe it or not. Very unprofessional and obviously dishonest.
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March 2024 by Brett Roberts
They had perfect service and were very fast!
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February 2024 by Burton Mateo
I went in here as I had some questions regarding my account and possibly adding additional services. Noah was absolutely amazing. He was very patient with me and did a great job explaining things and got me up and running extremely fast. Thank you so much for doing such a great job and helping out I really appreciate you!
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January 2024 by Tim Cassidy
Rissa, wow she was and has been a big help. Thank you.
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January 2024 by BIG DUDE
1/6/2024 THE TWO LADYS WORKED 630PM HAD NASTY ATTITUDES DONT GO TO THIS METRO PCS
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December 2023 by Abd elrahman Aned
It’s bad customer service and they’re not honest with the hours they say closing Sunday at 6 o’clock when I be there around 5:10 they close the door and I try lock the door the answer and I see them on side that after I drive 30 minutes to this store
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September 2023 by Kim A.
Actually this store deserves no stars. Staff clearly don't know what they're doing. Three workers could not figure out a screen protector. Satisfactory reviews were obviously entered by employees and not by anyone who was actually serviced there.
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September 2023 by bandgeek 44
Took over two hours for a simple phone swap to a new iPhone for a sim card, and the manager on site still had the audacity to charge me $25 service fee since their website is down for free from home. Good customer service is hard to find nowadays I guess.
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September 2023 by Hay W
Tried calling customer service to set up my new iPhone and they messed it up. Ended up having to come to the store and their employee Karnesha spent over an hour fixing it. She went above and beyond to help me out. Great employee and store. Thank you for your help!!! Do not waste your time calling the metropcs number, just go to this store and they can help you.
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June 2023 by Robert Baskin (Peanut)
Great staff, super helpful!
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June 2023 by Latoya Avery
Great Customer Service!
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June 2023 by Martha Gaitskill
MetroPCS in Westland is a fantastic place to go. They are all friendly, professional and knowledgeable.
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June 2023 by Luzata Rainer
Keith and his team are fantastic.
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June 2023 by Lisa Rampson
Quick and knowledgeable.
