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November 2023 by Nancy G.
3 stars because they open their doors to business and seem to keep the store clean. Now that being said, no customer service at the register area, your cashiering, while 2 ladies stand in check out area with hands in pockets. Wonder why they make $10 an hour. Good God, does anyone else think this is just bad business? Funny, they thank you for doing their job on the way out! Hmmm.. Corporate greed at its best!
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September 2023 by Latasha D.
I decided to hire Lowe's installation team to do siding on my house. The job is terrible.
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August 2023 by Scott R.
It's so hit and miss with the employees here. I asked one about a specific item, he said he didn't know and he'll find someone and then just vanished. Never heard anyone getting paged just poof like a fart in the wind. After waiting for 10 minutes I eventually found what I needed without assistance. I asked one about a specific lumber size and if it was treated he said they don't have any. Turns out he was standing in front of the rack full of them. On the other hand, I've had them walk from their department to another to show me what I was looking for. Or, pull up info on a hand held and at least give me directions to the correct location.
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August 2023 by B R.
We purchased a Whirlpool gas dryer from Lowes on Aug 9th for $1100. We were charged for a new gas hose and a hook up fee. The first team came and delivered the dryer but said they didn't have the parts to connect the vent and that we could use our old existing gas line which they attached to the new dryer. Next day we went back to the store and showed a picture of how things were left. The salesman said the way they tried to connect the vent was incorrect and gave me a small elbow pipe and 2 clamps and told us to call "the warehouse" and have them come back out. I called and asked that an experienced person be sent out. I was told they only have delivery people, not installers. Both this dispatcher and the salesman said the old gas connection couldn't be used or it would void the warranty. Next day the 2nd team arrived. They ignored the elbow given to us by the salesman and tried to install a vent hose, told us that they didn't have the right parts and we could use the existing gas connection. In about 5 minutes I was able to connect the elbow given to me at the store to connect to the dryer vent so this 2nd team had no training either. We called the store and was told they get a lot of complaints about deliver versus install but since we paid for the gas hook up they should do it and I needed to call the warehouse again. I called the warehouse again and after a 15 minute hold, gave them my story, heard again that they just have delivery men, not installers but would send out an experienced man this time. Now it's the 14th. We get a call at 1:25 saying they would be here in 30 minutes. At 2:15 we get another call saying they would be here in 30 minutes. At 3:15 they pull up. I tell them we just need the gas hook up. The experienced man struggled to undo the gas connection to the dryer that the 1st team had put in. Then we said that the line from the gas main to the hose connection was wobbly and they couldn't touch it. The hose was removed incorrectly, and the gas valve which was off was switched to on, and the hose left unconnected to the dryer. We had a reliable plumber come in and he fixed the vent and gas line in about 15 minutes for $190. If Lowes doesn't provide training or hire experienced installers someone will get killed by their gas dryer from Lowes.
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August 2023 by Shawn M.
Title: Unprofessional Service and Misinformation Leading to Overcharging Review: I recently had a deeply disappointing experience at Lowe's in Westland, MI on Newburgh Rd. What was supposed to be a straightforward transaction turned into a frustrating ordeal due to misinformation, overcharging, and unprofessional behavior from the sales representative. From the beginning, I was very upfront that if this project was going to take all summer, that I would do it myself to which I was told it would not but that it would definitely be a few weeks. Well now its almost the ned of summer and I'm still waiting on items and installation. provided with an inaccurate product description. This misinformation not only led to confusion but also resulted in me being overcharged. I spoke with the company who installed the countertops and they assured me that the product was not heat resistant and that "a fire could NOT be built on the tops" as she has stated and that she purposely charged higher to insure any fluctuations would be covered, after finding out from the installers again the countertops were not as sold I requested a breakdown of the costs with the installation company, only to be met with my concerns being dismissed with a lack of interest and a clear unwillingness to rectify the situation. Adding to the frustration was the unprofessional behavior of the sales representative. Despite claiming to be a professional, the representative failed to include the cost of installation in the initial quote (she claims) even though when she asked me if "I was ready to move forward?", I said, "Yes, because the longer I wait the longer it takes, and this includes everything, yes?" To which she replied "Yes". She now tries to justify this omission by stating she didn't have the measurements, which was untrue. To order cabinets you have to have measurements. The installer of the cabinets easily gave me a quote from the information he had given to Lowes from his measurements! This lack of transparency and honesty further complicated the situation and contributed to my belief of being way overcharged. All of which I have perfect proof of in emails and conversations under The Michigan Compiled Law (MCL) code that supports one-party consent to record a conversation in Michigan is MCL 750.539c. This law allows a participant in a conversation to legally record the conversation without the knowledge or consent of the other participants. This has been the law in Michigan for some time and has been affirmed by the Sixth Circuit Court of Appeals. Moreover, the representative's demeanor was far from professional. I like to have fun, but what I don't agree with is being told that "You didn't listen to anything I said" After spending 20k of my hard-earned money I'll ask for clarification every day If I want to! or "My boss credited you 150.00 for the vanity you only paid 339.00 for" (A credit I still haven't seen on my statement) which I was told when the products show up they'd be looked over to insure nothing was broken or wrong, which it was but not reported.... I'm still waiting on replacement parts for a project I was told would be done by summer and its now the END of summer in less than 2 weeks. Her comments and attitude are rude and dismissive, adding insult to injury for a project I had initially budgeted for 20k and paid upfront to now coming in closer to 30k, along with having to have done some of the work myself THAT I PAID FOR to be done. This level of service is unacceptable and far from the standards, one would expect from a reputed company like Lowe's. I am now left trying to determine how much I should expect to be refunded due to the misinformation and overcharging. This has created unnecessary stress and inconvenience, detracting from what should have been a simple and efficient process. I sincerely hope Lowe's takes this feedback into account and implements the necessary changes to improve their customer service. It
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April 2023 by Steve Fellows (The Handyman)
I love the pro services at Lowe's
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March 2023 by Dona L.
Availability of materials I need. Price: Fair Items and prices are properly labelled on shelves. Friendly sales associates. Clean and Spacious store. Free Parking. Big space. Happy Customer here. Definitely going back.
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December 2022 by Crystal L.
Had an oct 21st install. They didn't have enough brackets ordered because Lowes Estimator didn't include a support beam in estimate. Had to order. Installer said they ordered that day. Called for weeks until Nov 11th Lowes said brackets weren't ordered yet. Arrived on Nov 15th and then was told installer was out of town "for a few weeks" Emailed installer Dec 8th and they said they will be back in next week and can give an idea of when they can finish job. Emailed them again Dec 19th and still haven't heard anything. Called store and they keep telling me to call installation team. Installation team said they escalated it finally and I would hear back from regional manager this week. Still no call back. Getting the run around from lowes. Always telling me to call a different department. It's been 2 months. I live in Michigan and possibly can't get this resolved til spring now. Terrible customer service.
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December 2022 by Donna L.
I have been going to this Lowe's for years since it is very close to my house. I know everyone has those complaints about how you can never find anyone to help you in the hardware stores and that is usually the case here as well. More times than not it hits a new high though. I have been doing a remodeling job in my kitchen and since it is so difficult to find things in stock I buy them as I see them. I had done this with a faucet, I purchased but didn't have it installed right away. By time I was able to have it installed I decided I didn't like it. Had it taken out and packaged back up. I went to return it and they told me I couldn't return it because it was over 90 days (3 days over) and the manager told them they had to start cracking down on returns. I asked to speak to manager and the woman got rude and told me she was the manager ( just head cashier) asked her to get someone else and she quickly grabbed another woman who of course then told me I couldn't return because I had installed it. I asked which it was because it was 90 days or because it was installed??! I was so frustrated I doubt she was a manager (they never get one that quick). They don't have a return policy on the receipt you have to look online! I now go regularly to Home Depot although it's out of my way but I still had a lot of my project left and did not want to spend one more dime at Lowe's. If they only knew how much money they are losing by not returning or replacing a $100 faucet!! Amazing how employees can ruin a business. Nobody is too big for complaints not to eventually hurt them.
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September 2022 by Sean C.
The Lowes here in beautiful downtown Westland is amazing. I was in awe of all the amazing items that they had and get this you could buy them too. I was really impressed with the bathroom remodeling section. It was a incredible selection and don't get me started on the toilet section. It was outstanding. All gleaming and white they thought highly of them because they were displayed up high as if to simulate these toilets have come down from the heavens above. I wanted to see more so I asked a nice associate if I could try before I buy but I was saddened to learn that they don't allow you to do that. However it would be difficult because you would need a ladder to climb up there to give it a go and then climb back down and what sink do you decide to use to wash your hands because the sink selection was very good too. The toilet salesman answered all my questions and helped me pick one out. I got a name brand because I didn't want to buy a crappy one. These great toilets had names too. So I adopted one I think it was called the Senator. Can't wait to try it. Now I've gotta plan a trip back to this beautiful Westland Lowes to figure out what toilet seat to buy as there were about a hundred to choose from. Before you ask no you can't try before you buy but the seat showroom was very nice and inviting. Some seats even closed by themselves or come with this feature called quiet closing. That was cool because the seat literally slows down on the way back down to meet the Senator to complete the process. I gotta tell you folks if you're looking for a great place to find all your home improvement needs look no further than your friendly neighborhood Lowes located here in beautiful Westland Michigan.
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December 2021 by Bryan F.
About 3 weeks ago I was shopping for Christmas decorations in Lowe's. While there admiring the beautiful Christmas displays, I had laid my cell phone down on one of the shelves. The moment I noticed it was not in my pocket or shopping cart, I panicked. I looked around for it myself first, but after not coming across it I asked employees and some other customers to assist me. There were a number of staff who jumped right in and began to help me look for it. We called my "muted" cell, looked between every shelf I recalled passing and even asked Customer Service staff if anyone had been turned it in. This search went on for a total of approximately 20-25 minutes. Shortly after, an employee referred to as "Moe" found it and took it to the CS desk. There were a few staff that assisted as I mentioned earlier that I can't recall their names. To many this may be a small gesture but to me it was a big one. My husband died three years ago suddenly and the last Christmas decoration he bought for our home was from this Lowe's store. So I've been back each year since. However, I didn't plan on misplacing my phone..LOL! Thanks to the staff for making this another memorable experience. Happy Holidays! Bryan Fowler
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July 2021 by Glenn R.
This has got to be the worst Lowes I have ever been to. I asked for help at the pro desk that is supposed to be open until 6:00 pm. The cash register clerk I had to ask for her to page someone to the pro desk. She couldn't understand why I needed help and find know how to get someone there. Finally she figures out how to page someone. Almost 15 min an nobody arrived. Twice someone walked by me and I asked them for help and was told it want his area. So I have already purchased my ideas and was there to pick them up. Still can't get help at the pro desk. This store has gone down hill and you can't get people to help even though you have people walking back and forth. Don't go to this lowes. Home Depot is the way to go
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June 2021 by K C.
The worst customer service ever!!! Rude, don't give a shit attitude Even the manager gave me the impression it was her way or the highway!
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December 2020 by Saranya D.
Though its not my local store, I frequented this branch a lot in summer. I have shopped some plants and garden supplies. They had a wonderful selection of plants and flowers. It's a well maintained facility. I loved browsing through the isles and checking all the plants. They have wide and neat aisles. Clean and organized store with plenty of parking.
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August 2020 by Cheryl S.
DON'T use them for kitchen remodels!! You pay for measurements and design but you get nothing!! I paid for them to measure my kitchen for a remodel once I went in to have the remodel designed, Debbie sent me the remodel design (but no measurements) and a price with no details ( how many cabinets or the cost per cabinets) no labor cost no tear down cost, no nothing other than the design we did in our meeting. When I went in to question this, John the manager told me that they don't give you your measurements for fear you will take them somewhere else to purchase, he went on to say. that the price of 16k was just for the cabinets and that labor would be revealed once I comit to having them do the job!! I have never ever done business like this, no have I ever heard of such craziness, this is crazy!!! So what it
