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December 2023 by Nina M.
I utilize curbside grocery pickup. They used to charge a small fee for it, but did away with it during covid. It's very convenient when the order is correct. Ordering: using the Kroger app is easy and they have lots of digital coupons. You can modify your order if it's at least scheduled a day out. They have times early morning at 8am for example through 8-9pm as well. Pick up: Every store has a designated area. You notify them in the app or text that you're on the way. I've never waited too long for my order. They take paper coupons when you arrive & update the order total. EBT is also accepted payment. They pack all your items in your vehicle and a digital receipt given. Staff is always pleasant and polite ambiance wise. Cons: order is never correct. They bag horribly as noted in the pictures. I've given feedback to management. They are a high turnover because it's always someone new. Never have issues with refunds but I prefer my order to be right. I'd pay for the service if it meant better service. Don't order produce curbside unless you want to check it right then. I've had moldy fruit more than once so I skip it when I can.
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November 2023 by Karen H.
Horrible store! Deli is closed 40% of the scheduled hours! Only one cashier open and Thanksgiving is just a couple days away. Self checkouts line was 1/2 the width of the store. A Manager confided that the Deli manager is very difficult to work for and this is the reason they are short staffed! I will no longer support this store!
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October 2023 by Simone A.
The store has been remodeled three times because the employees don't take care of anything. It is so gross in and out side. The employees smoke pot and cigarettes' by the front door. The carts are everywhere! Trash is everywhere. I would never buy food from this store as it is so gross. The employees are on their phones at the register!!! It is so dirty in and outside. When asking for help, you can't get anyone. So sad because this makes Livonia and Kroger look bad but it is the employees fault as they stand around and do nothing but smoke pot and etc...on their phones Livonia/Westland needs to call the health department and contact corporate to get this store nice again.
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September 2023 by Sylvia Bynum
Always professional and very easy to talk too and they're very Thorough. This has been my Pharmacy for years
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May 2023 by Jacqueline B.
Ordered a "30 Plus Roses" bouquet for $75 through Door Dash and the recipient was delivered a very small bouquet containing only 3 roses.
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March 2023 by Live With Peace
Theses Indians work at Kroger pharmacy 7350 middlebelt rd Westland are so rude the old bald head guy I forgot his name and the ladyname Rutva they don't deserve this type line of work . Remember you're dealing with patients you don't talk to them like kids I will never go there ever. I've been to CVS, Walgreens etc... I never see something like this before . Imagine my whole family and friends shopping there everyday negativity ,nasty from theses indians. Kroger you can do better.
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March 2023 by J Mom
Rude and nasty and absolutely horrible customer service. I have used Kroger Pharmacy for years after the awful way they treated me today I will never do so again. They could not explain why their automated system was not working or why they couldn't find the 3 prescriptions they sent a message (compete with prescription number) saying were ready except to blame the system. No offer to help or reach out to my doctor just nastiness and blaming everyone but themselves. Useless and waste of time go to another pharmacy.Update: Just found out they have the prescriptions there already filled. The ones they said they never received from my doctor.
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March 2023 by Judith L.
Beware of the refrigerated food. Went to kroger after the power outage and bought milk products. The same products I have been drinking for years started making me sick. DO NOT TRUST THEIR PRPDUCTS WERE ADEQUATELY STOREDDURING THE OUTAGE! Shame on you Kroger!
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January 2023 by Chef T.
Kroger used to be one of my fav grocery stores from Detroit to Atlanta. Used to. For the past 10 years I've grown increasingly dissatisfied with the chain. I've tried 7 stores in my orbit and all have gone downhill. Don't get me wrong - it's taken years and multiple trips to come to this decision. Most recently, was a year ago Christmas I ordered a standing rib roast for dinner. They were half price. When my husband brought groceries there was no roast. Yet it was on my receipt. I called and the lady I spoke with told me she was sorry and that it was the n the cooler with my name on it. Sent hubs back to crowded store to pick up our holiday roast. I guess I should have told him what happened because when he got there they charged him! AGAIN. After multiple calls, and getting someone different time, I gave up. No apology and no refund. I took a break from ordering and began ordering once again. I order quite simply because I'm in a wheelchair and cannot shop comfortably in the store. EVERY time for the past six months I'm told that I have to pay inside because their machine is broke. Really, you've had 6 months to buy a new machine if that's the case. Fast forward to this afternoon - I'm sending my husband to pick up a 1-2 order. Store calls at 1:30 to tell me they're behind and to come about 3-4 instead. Canceled order and sadly, they have now made my list. I gave them months worth of "try's" simply out of the decades of being a good store. It's time to cut the cord.
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April 2022 by Poet A.
Terrible! I loaded 6 bags of bottles into my cart, and picked up and disposed of trash in the parking lot on my way in. I get inside and the doors won't open to the bottle return. I had to leave my bottles and walk halfway through the store to find someone. She had no idea why it wasn't open. She asked someone else, they didn't know either. Finally after 10 minutes, a kid comes in from outside and said it closes at 6:00. Where's the sign? He didn't know where it was. I am very angry. If the employees don't know it's closed or why, how are customers supposed to know??
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March 2022 by Catryna Weeks
I'd rather not even give a star. Poor system, my doctor did everything yet they have nothing. I can show them the text and the medical records from it being submitted. Haha wouldn't even double check or make a follow up call once she was shown all the information. I'd recommend any pharmacy other than this one, if you want quality customer service and to actually receive your prescription.
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March 2022 by Jessica C
Quick, professional and convenient.
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March 2022 by kenneth priester
Nice place , got my covid 19 shot I was in and out in 20 minutes .
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November 2021 by Dave D.
Where's all the carts at? Trash all over. Employees aren't friendly. Hardly ever stocked. They have 2 aisle's of self checkout but they only use one, so always a long line to checkout. If you need assistance at checkout, it's like you ruined their day for asking. They seriously need to just close this location at middlebelt/warren
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March 2021 by Roger M.
Worst Kroger ever. Floors are never mopped, curbside pickup orders are perpetually botched, and the staff is rude and surly. They phoned to say my order would not be ready on time and to come in three hours later to pick it up...great. I went in and there were zero parking spaces for pickup. After 5 minutes one finally opened and old woman cut me off and took it as I was pulling in. So I waited in aisle, off to one side so traffic could pass, since there was no other place. Old bag Kroger employee came out of store literally screaming - "Do you see that? Do you see him sitting there? I don't believe this!" I guess she never saw someone waiting in an aisle for a space to open.. She then proceeded to fill one of the other orders, but kept screaming about me to the other customer. "Just look at him! I can't believe this! This is ridiculous!" I opened the door and said "stop screaming about me like I'm not even here! I was here long before this woman and she cut me off when I went to park. There IS no other space open!" She said, "This order over here has just been filled, park here!" I said, "I can't, she's still parked there." She replied "she can't get out with you sitting there!" I pointed out my bumper was a good 4 feet from her car, plenty of room for her to back out. The old bag Kroger employee kept screaming and finally walked away, but she wasn't done. As she crossed the drive, she stopped a passing shopper who had just walked out of the store. "Do you believe him?" she screamed, pointing at me. "Look at that. Just look at that! He's just SITTING there!" I opened the door and yelled back: "There-is-no-other-spot-open! Where am I supposed to go!" She screamed back "Go around the block and come back in again!" I said, "and park WHERE? There is not one space open! What difference if I sit here waiting for a spot or THERE waiting for a spot since I'm not blocking traffic?" "Fine" the old bag Kroger employee snapped, "I'll just call Security and THEY can deal with you!" I told her F- off and drove away without my order. Does this old woman actually think I'm going to sit there and let her fill my order today or EVER after this? Kroger has been slipping for a long time but this is the last straw. I have been shopping Kroger since 1993 but I am NEVER shopping here again!
