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April 2024 by Work A.
I waited 1 hour to get a Xbox and still didn't get it it was not the line or employees it was the app not working because I didn't have enough money for cash or card so I tried to use karlana and did not work today I'm coming to come back to get a ps5 and will update here
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April 2024 by Lisa B.
I bought a laptop online and tried to return it. It was not opened and still sealed in the delivery box. I was told there return policy was two weeks.(which is insane) However, if I wanted to pay for some type of membership they have, I would have thirty days to return things. I talked to the manager as I was only over by 1 day. His response was "I cannot do something free for you that we charge others to do". The store was empty from shoppers. Needless to say, they will soon be another empty store soon. My last item was purchased from them. I will go to stores that have customer service. The writing is on the wall here!
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April 2024 by Deanna D.
This place is terrible. We tried to return a computer and were over the 14 day return policy by two days and they wouldn't let us return it. They also wanted us to purchase a membership if we wanted to return it in 90 days. This is useless and this is also why this store is empty. They said contact support online at Best Buy and maybe they can return it ok but if they can then why can't you do it. Would not recommend better off going somewhere else.
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March 2024 by Denise Miller
Be careful taking a computer to this store for repair. I Took my computer in to the Westland store on Wednesday. My computer would not turn on. Switch I felt had been going for a while. sometimes it was hard to turn on. The person behind the counter Dark hair, beard and glasses took a look at it. He plugged it in and couldn't get it to turn on. He took it into the back for 5-7 minutes and came out. He said it could be the Mother Board, Switch or short in the Mother Board. He told me I needed to upgrade it. He could take everything off of the hard drive and transfer it. It was a DELL PC and XPS model. I knew it wasn't the Mother Board as I had a computer with a bad one before and it was working just fine. He wouldn't install a new switch and try it. Recommend I take it to a computer store and recommended someone another computer store. I know why now I took it home and my son came over and manually blew on the thick dust under the switch and it came right on. He then used a blower just for this and it's fine. This was an expensive computer 7 years old I get it but I bought as much memory as I could when I bought it. Had a computer worked on there years ago and they did a good job. something has changed there. i also found out today that someone else took there computer there and ended up buying a new one. Never again.
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March 2024 by Gerald Snyder
Biggest rip off ever! I was told when I bought my new phone that Geek Squad would be available for all my technical devices. I called Geek Squad this morning for assistance with a printer only to be told I would have to purchase an upgraded plan for $206 after already spending $200 at the time I purchased the phone. SCAM!
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March 2024 by Arthur Applegate
Cleaned my hard drive, did excellent job and fast too.
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March 2024 by Lele 1.
terrible cashiers no one wanted to help unless i said something very rude & racists towards us the worst best buy ive been too
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February 2024 by Sam A.
I was waiting a whole month for a oven that they said they were gonna bring in two days.
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January 2024 by Joshua Yu
Automotive remote start installed quickly with no issues
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January 2024 by Sonya Tyner
Food is hit or miss sometimes it's good sometimes it's not
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December 2023 by Jordan Z.
Don't waste you time coming here terrible service. They kept said nothing was in stock when online said otherwise
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July 2023 by Taleshia Foster
I’m usually really happy with Geek Squad… not this time. I moved so I had to go to the one out here near Westland. The only thing I needed was to know if the virus protection is still working on the laptop I bought from Best Buy one year ago. You need my laptop for a week to tell me that! You could have checked in 5 minutes while you’re standing there asking me to duplicate a problem that I don’t know if I have one. Be a little more helpful. There was no line. And I showed up for an appointment. You asked why I was there. I said I have an appointment… the long short is I didn’t feel he wanted to do anything much less be helpful. I hope he was just having a bad day. But I also hope I don’t have to go back to find out. I’ll drive to a different Best Buy. I understand good help is hard to find… but geez Geek Squad. What am I paying for if I can’t rely on you when I need you. I literally took my laptop and left the store.
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July 2023 by Google user
I’m usually really happy with Geek Squad… not this time. I moved so I had to go to the one out here near Westland. The only thing I needed was to know if the virus protection is still working on the laptop I bought from Best Buy one year ago. You need my laptop for a week to tell me that! You could have checked in 5 minutes while you’re standing there asking me to duplicate a problem that I don’t know if I have one. Be a little more helpful. There was no line. And I showed up for an appointment. You asked why I was there. I said I have an appointment… the long short is I didn’t feel he wanted to do anything much less be helpful. I hope he was just having a bad day. But I also hope I don’t have to go back to find out. I’ll drive to a different Best Buy. I understand good help is hard to find… but geez Geek Squad. What am I paying for if I can’t rely on you when I need you. I literally took my laptop and left the store.
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June 2023 by Derrika C.
Before today I would have recommended!!!!!! But the customer service that was received was horrible. I actually walked out to walk back in and ask for a supervisor, the supervisor recognized me and stated he helped me before. After I told him what happened me trying to purchase a phone outright and Beats by Dre he started that the person should have done things differently. I understand since Covid no one wants to work but I waited 45 min for phone service for an employer who volunteered to help meTo say I'm a computer guy.
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May 2023 by Judy B.
Hello we are here trying to buy an IPad! We told the cashier as no one was even in the area of the I- Pads. It took a while to get someone to even come over to help. Meanwhile I saw other employees milling around and goi g to hide in the break room... very disappointing...
