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November 2023 by Jon Betz
Had a late payment due to an unknown error. The person at the desk was ZERO help and told me I can’t even come in on a guest pass. No manager was here to fix the problem either so I was basically told to leave the gym I’ve been going to for almost 2 years now. I was told a manager will be back the next morning, however im a full time student and have a tight schedule. As far as the staff making accommodations to take care of me I give this crunch a 1/5 stars. Not to mention calling the number was no help either. I expected better from here and will most likely be canceling my membership because of this.
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November 2023 by Bob C.
I had an emergency surgery in June and 4 additional surgeries since then. I submitted the freeze for medical reasons 4 times. Still my bank card was charged repeatedly. I called up there at least 12 times to talk to a manager. Every time I’m told managers come and go, we don’t know when the managers will be in etc… Every time I ask them to leave a message and my number on the managers desk to call me back. I have never received a call back and that’s 5 months now of dealing with this. I have had to close that bank card because they will not stop trying to charge it. The past 2 days I’ve been getting texts saying there’s a billing problem. Again I’ve called 2 more times this week with the same result of managers aren’t available and no one knows when they will be there. I have emailed Crunch Corporate and filed a complaint with the Better Business Bureau. When I signed up I was told this was a month to month plan. Beware of this location.I also forgot I was once charged for a water bottle I brought with me. I got something at the desk then was charged for my water bottle and didn’t even realize it till I got home.The water fountain had hot water was true in June.
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November 2023 by Adam Porter
3 of the 7 or 8 sterilizing wiped are out. Bring it up to the staff they’re to busy on their cell phone to be bothered. Men’s bathroom is constantly out of toilet paper. So bring you own supplies and the gym would rock! This has been a constant problem since joining. Recommend the haggerty location.
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October 2023 by stephanie lawton
Never sign a contract here!!!!!! I've literally been trying to cancel it since June. And they literally give me the run around every single time I call. When I finally get to talk to someone they assure me it's cancelled and lo and behold next month I get charged again. Never a manger in store. Won't do anything on the phone. Absolutely asinine...
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September 2023 by David Fisher
Equipment and cleaning are lacking badly. Mens sauna room is moldy around the temperature reader, walls near floor are either black from dirt or mold. The pic I added is of the floor around the heater in the sauna. Clearly hasn't been cleaned around in years. I expect a clean facility when there is staff there during all business hours. This is just terrible for how long I've been a member here
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September 2023 by Ashlea Martin
Potential members should be aware that they could potentially be billed for 2 annual memberships within a one year contract. After paying my final agreed upon monthly charge on my 1 year contract, I went in to inform them that I was canceling/not renewing. I was told that I would still have to pay an annual fee (which is a second as I’d already paid one closer to the beginning of my contract.) I was surprised at this as the renewal date is 9/12 and the annual fee is 9/12 so I thought that was the annual fee for the renewed term if I renewed. I guess it is technically contractually viable, although a bit underhanded. I had planned on coming back. I will not ever be returning despite previous plans to do so when my life circumstances made it more viable.I believe that new members should be given the basic respect of transparency. I understand that companies need to make money, but I think it should be spelled out point blank that their one year annual membership obligates 2 annual fees within it. The person who gave me the bad news did it in a respectful way, and all of my interactions with front desk staff have been positive. My time at the gym has always been positive. I simply wish the full scope had been explained to me upon sign up. Not reading carefully enough was my own folly, but I hope that if others sign up under similar terms they now have the information to make a fully informed decision.
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August 2023 by Nik B
Let’s talk about how long the water fountain hasn’t worked correctly. Who wants hot water when working out?It’s been MONTHS!!!! I’ve seen some people “fixing” it guess that’s what you get for “hiring” people and not actual hiring professionals.Here is the icing on the cake!!! They raised the price of bottled water.Bend over…. My fellow gym rats.
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August 2023 by Alicia Cartwright
Great classes, great trainers and the front desk staff is fun and helpful. Also, I enjoy the diversity of equipment available. The turf is my favorite place to play.
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July 2023 by Lauren Lupinski
Canceled my membership because the classes after 5pm take up half the gym so you can't even get a decent workout in. When I tried to get a weight to use the instructor yelled at me to leave the blocked off area. I asked the manager if he could grab it for me since the lady yelled at me. I kid you not, this man rolled his eyes, walked over and handed me the weight and said, "that wasn't hard." Also, the amount of high school kids in this place is insane. While working out, I have had kids come up to me saying they placed bets to see if they could get my number? The amount of men that have interrupted my workout in general to get my name is insane. I left Planet Fitness just because I started to take my fitness journey seriously. Biggest mistake of my life. I have never experienced anything like this since I stopped going. (Front desk staff overall friendly though, management is not.)
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July 2023 by Chris Kozub
Unbelievably difficult to cancel my membership. I moved and its now a super long drive to get to this site. Every time I attempt to cancel in person, the manager isn't there. They wont accept over the phone cancelation. Ridiculous.
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June 2023 by Mandy S.
Terrible gym with a rude worker who is very condescending. He used profanity when speaking to me . There is no customer service. It is a sausage party in a free for all. It doesn't feel like a safe, inviting place .Also the place is overcrowded. The gym is also very smelly. Because it's so overcrowded it gets that really muggy, sweaty, humid feeling and gym smell.None of the sanitation areas are properly stocked. Many times there is no paper towel in the dispenser. Save your money.That worker definitely gave S.D.E. If you know you. If you ask for the general managers number or the corporate number, the rude employee tells you to Google it because he doesn't know how to do his job. Oh and another thing the leg machines are facing the mirror and are close to the cable machines so they're is no privacy when doing the the hamstring workouts your on public display blinding gym lights right next to a sanitation area that may or may not be stocked .
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June 2023 by Isaac Anthony
One of the best experiences of my life. The trainers really helped me out a ton and I felt great while doing it. The nutritionists kept me on a good diet and I didn’t have to dread eating everyday. Really just an amazing atmosphere and experience. Highly recommended.
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June 2023 by Darlisha Parham
Pro’s Very friendly environment, staff members are very approachable, guest are very nice as well if you workout regularly your bound to make gym friends here . My personal trainer Kyle is by far one of the best trainers I’ve ever had ! I also loved the group classes with Alica .Con’s I’ve been getting over charged since I joined this gym. The General Manger Tyrell Wheatley Agreed in writing to reimburse for the inconvenience / OVER Charges from January- APRIL of 2023 and I was never refunded and I was Overcharged again for the month of May . I felt like a bill collector trying to get in touch with the Managers at the Westland Location. Every time I called the manager was either in a meeting or out of office the front desk clerks were always new hires and never knew what the heck they were talking about !I’ve seen cleaner Gyms as well . Front door glass is always dirty , mirrors around the gym are always dirty , the system upfront always crashes , the paper towel dispenser barely works and the ladies locker room can definitely be cleaner . For the same Price Planet Fitness keeps their gym CLEAN Unfortunately I cancelled my membership for being constantly OVERCHARGED!
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May 2023 by Adrian R.
Don't come to this location waste of a drive. They can't even post the correct hours drive 20 mins for nothing? Updating hours online is one of the simplest things it's 2023 get with the program I don't pay this much a month for easy fixes like this?!
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May 2023 by Masihullah S.
the worst gymi got monthly memebership but they changed it to contract based without clarifying to me!
