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February 2024 by Anoki
I went in to see a banker and I sat there for like 15 minutes no one acknowledged me and said hello or asked me if I needed help I had to walk over to somebody's desk and ask for assistance they should greet customers when they come in.
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January 2024 by CDXVI MCMLXXXVI
Great branch. The staff is delightfull and courteous.
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January 2024 by Saketa Bonner
I visited this bank on Thursday. I was patiently waiting for my checks to deposit, I went inside because the atm inside and outside were broken! I simply told the teller I want to see if my check was deposited, the teller said " no, I don't see any deposit, your account is negative....." I was super embarrassed and told her I don't need a balance but thanks, but she had already blurted out the details of my account. That was highly inappropriate and violated my right to privacy, most people ask do you want a print out of your balance, not this lady she offended and embarrassed me! I'll be filing a complaint and never returning to this location on wayne rd!
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November 2023 by Lisa
I have been a member with this bank for at least 10 years. They close frequently. The drive through never has a working teller. I had an experience where my bank went negative their policy is 1 day and if you bring it positive they reverse the nsf peace of mind rebate is what it is called. Well recently I lost my job and had a nsf they charged me 4x @$35 for one transaction the money was added to my account on time. I asked to speak to the manager for 4 days palying phone tag. Finally I called again and spoke with her Amber she stated that the peace or mind rebate is 1 time per year now. I laughed because to no notification had been given and or mailed. I asked her to reverse at least 2 of the nsf fee $70 since only 1 tranaction was negative. She refused and was rude. I explained I will be closing out my account and she said she didn't need to talk to me. Just go to a teller. In today's world everyone is struggling for her to have no empathy or understanding I found that to be very unprofessional. Amber you should definitely polish up your customer service skills if you're going to be in management. I will be going to a different bank one that's not just an inconvenience and a money grab.
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July 2023 by Richard Mazurkiewicz
One teller inside is all I ever encounter. Always a wait longer than necessary.
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March 2023 by Michael Vestich
Very Rude they act like its there money not the members
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March 2023 by Cheryl Hoskins
Northwest corner of Wayne rd & Warren Rd. ATM
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February 2023 by Awareness Truth
I have been to this location only a few times this particular time I was greeted by someone I never met in my life yet seem to know me by referring to me as the problem child in front of everyone, despite me being an adult that has a business checking account. I didn’t think much of it at the time yet I will surely would want to make sure respect is given to all people including the “problem child” and the people who might hide their problems better.
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November 2022 by Cheryl Hoskins (granny groovy)
Northeast corner of Wayne rd & Warren Rd. ATM
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July 2022 by Lisa Orow
I’ve been a bank member for years! The customer service is top notch, I have been helped by Chantelle Hill and a few other ladies at the Livonia location too. They all helped me solve my banking issues. Thank you ?
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May 2022 by Alex Z
Ferrial was extremely helpful and polite. I was having a terrible day and her kindness made it just a little better. Thank you!
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February 2022 by Frankawitz Witt
Teller at the drive thru is so helpful
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December 2021 by Carol Baker
excellent staff very helpful
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September 2021 by Dante Dreamer
Horrible bank. I keep trying to wire a simple $500 to Webull (a US stock market trading app) and for some reason you can only do wire transfers inside a citizens branch. I go there and on two separate occasions the banker acts super nervous like I’m doing something illegal and sits there in my face telling me I don’t have enough to transfer the money like I can’t see my own account balance on my phone.If you can’t allow customers to do things like wire transfers in branches without having to deal with weird prejudice bankers, then add the option online. I keep missing out on money because I can’t get cash into my IRA fast enough due to citizens employees refusing to wire money for me.
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September 2021 by Dante
Horrible bank. I keep trying to wire a simple $500 to Webull (a US stock market trading app) and for some reason you can only do wire transfers inside a citizens branch. I go there and on two separate occasions the banker acts super nervous like I’m doing something illegal and sits there in my face telling me I don’t have enough to transfer the money like I can’t see my own account balance on my phone.If you can’t allow customers to do things like wire transfers in branches without having to deal with weird prejudice bankers, then add the option online. I keep missing out on money because I can’t get cash into my IRA fast enough due to citizens employees refusing to wire money for me.
