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April 2024 by John Rusanchin
Service is always great, especially at the pharmacy
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March 2024 by Susan Wymer
Poor service in pharmacy. Had nothing but excuses.
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December 2023 by Stephanie Faulkner
Hands down, best pharmacy. Lots of everyday household products at reasonable prices. Customer service A+++
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October 2023 by Keith Boeglin
Only place I get my medication without having to stand in a line for an hour. They are beyond helpful and the staff is so friendly. I was having a problem with my insurance and my medication was not covered, they gladly helped me by applying a coupon which dropped the cost of my meds by over 85%. They truly are people who care. Sad to see so many people giving poor reviews.
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September 2023 by christinewiser
Failed to provide medications on time routinely! Told me there is no delivery after I ordered and paid for medication and delivery 3 times in 2 days. Rude, uncaring, unprofessional and dangerous if you need your medication on time!
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June 2023 by D and K
Nice staff, pharmacist are nice, friendly and knowledgeable
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January 2023 by Karen Scott
I love Rite-Aid on Houghton Avenue in West Branch. They provide excellent pharmacy services, done consistently and promptly. The staff is always friendly and helpful. I love their Greeting card selection and natural products. And they have fabulous seasonal deals. Good things CAN come in smaller packages!!
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December 2022 by Scott Newsham
Never had an issue with anything here, staff is always friendly the store is clean and well stocked.
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November 2022 by Michael McGregor
It seams like every time I have a prescription filled and roll up to the window I get a response like this “it was just called in so it will be about a half hour.” Get it together rite aid!
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June 2022 by Joe Topor
Wow if your retired and your collecting social security your probably on a tight budget and are trying to stretch your small government check then RITE AID might not be the best choice. I’m using a Good RX CARD to save money and am not having any luck having RITE AID honor the GOOD RX CARD’s posted prices that RITE AID agreed to honor with good rx. My wife warned me about this location and I didn’t listen to her DO NOT MAKE THE SAME MISTAKE !
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April 2022 by Emily Lane
This place NEVER has my prescription in stock, and i understand sometimes its out of their control. But whats bad is that they lie about having it, when theyre getting it etc. Causing so far a 4 day delay. If pharmacies dont carry it, and know theyre out, why do they take the script? Why do they keep lying?
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March 2022 by Dawn Lieber (Foxx74)
Worst pharmacy ever!! How are we supposed to fill our prescriptions when NO ONE ANSWERS THE PHONE!!???!!!!????? On hold only to be disconnected, and then nothing but busy signals. I've already contacted corporate. They have done nothing to help this store. Cannot use the app to refill my meds because they are the kind that have to be called in to refill and then there is no one to call or always an issue with something that I've been prescribed for years. Next Drs appt I'm switching back to Walgreens. Rite Aid West Branch is a joke and don't blame it on COVID, everyone else is managing and making sure patients get the service they deserve.
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December 2021 by Christina Schaub
Last month I waited 21 days for my daughter's medication. She ended up with a four day stay. This month the script was called in 12 days ago. I've waited in line for two hours still no medications. The staff is trying but there is no help. Bottom line this isn't ok for patients to wait weeks and go without.
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December 2021 by Soni Vyner
I'm trying so hard to be understanding & patient, because I know they're short staffed like so many other establishments. But this isn't Walmart, where if I can't get a loaf of bread or some toilet paper, it's a life threatening situation. For 4 months now several of our medications have been unfilled promptly with excuses ranging from we have to wait for our shipment to arrive, to yesterday, where I called 6 times between 9:15a.m. to 11a.m. & not 1 person answered the phone. I finally got someone to answer at 7:15pm only to be told they're closing at 8pm now. My husband has been without 2 of his serious meds for nearly 2 days! Unacceptable!
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October 2021 by Michele Topor
If I could give them Negative stars, I would. I just spent 1/2 hour picking up an RX that was “ready” when my husband called this morning. When I picked it up, nobody came to the counter for 10 minutes and then told me that “..the Pharmacist is still counting them”. What??? Wasn’t it ready? Another lady next time said that’s the way it ways is. BE PREPARED TO WAIT OVER 30 MINUTES…….every time. I understand there is a shortage of help, but there were 3 people behind the counter. I don’t know about you, but when you go to pick something up that is supposed to be ready and nobody is in line ahead of you, it shouldn’t take this ridiculous amount of time. I’m never coming back. My time is more valuable than that.