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June 2024 by Muna Aboona
Oh, for crying out loud! Can Walgreens fix the speaker at the drive-thru pharmacy window!!! I'm 1 million percent sure they can afford to have a company to fix it ? and it's been like this for a long time ? but they refuse to fix it ?
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May 2024 by Pamela Thomas
I recently had the pleasure of interacting with a customer service representative Kellie at Cash Advance on 12 mile for assistance with a payday loan, and I must say, the experience was nothing short of excellent.
From the moment I initiated contact, the representative exhibited professionalism, patience, and a genuine willingness to help. Despite the often stressful nature of financial matters, they managed to create a calm and supportive atmosphere, making me feel valued as a customer.
What impressed me the most was their depth of knowledge regarding the loan process and their ability to explain complex concepts in a clear and concise manner. They took the time to understand my specific needs and provided tailored solutions that suited my situation perfectly.
Moreover, the representative demonstrated exceptional empathy and understanding, recognizing the importance of my financial concerns and offering reassurance throughout the entire process. Their proactive communication ensured that I was kept informed at every step, which greatly alleviated any anxiety I had regarding the loan.
In addition to their outstanding professionalism, the representative also displayed remarkable efficiency, swiftly handling all necessary paperwork and ensuring that my loan was processed promptly.
Overall, my experience with the customer service representative at Cash Advance exceeded my expectations in every aspect. Their dedication to providing top-notch service is truly commendable, and I would highly recommend their assistance to anyone in need of financial support. Thank you for your exceptional service!
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May 2024 by Jason Lawrence
Workers are very short and rude.
I understand the place is short staffed and frustrated but it's not cool.
Go to another walgreens or something.
The few good workers here are overshadowed by the rude jerks here.
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March 2024 by Noah R.
The lady who works on March 1st at the pharmacy the receptionist is so rude and does not deserve a job. So rude and I will be contacting a manager as soon as possible
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December 2023 by Steven B.
The pharmacy staff was extremely condescending Marsia and the prick whose name starts with an X were rude; lied about calling my name, when my prescription was ready; and wouldn't initially apply my Good RX coupon. The 14 mile and orchard lake Walgreens pharmacy is notorious for abysmal service with rude pharm techs. If I could give them 0 stars, I would. I filed a complaint with corporate.
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November 2023 by Kevin Smith
Worst customer service ever! I was hesitant to move my prescriptions elsewhere…. But I can’t take their lack of customer service any longer. This time I called in for a prescription status and they put me on hold for 30 minutes and then just disconnected me. Wow…. They have major issues (technical, personnel, supply, just to name a few). CVS is going to eat their lunch.
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November 2023 by Brenda Burns
I wish I could choose a negative rating.I dropped off a prescription Saturday morning and was advised it should be ready that evening or next morning. Supposed to get a call or text...never did.Now I'm out of town. I had to call the manager to get to someone in the pharmacy. I got Marwa-mgr.Straight from the horses mouth, she said they don't have time to answer calls and let those holding know that they will be with them asap. I get they're busy, but atleast use your basic customer skills to tell people holding, that you'll be with them as soon as possible. Picking up and putting them back on hold doesn't help. It's very basic. However, Marwa said they don't have time for that. Isn't that great coming from a manager! First and last time I use this location.
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October 2023 by Mina Feldman
Terrible service. If Walgreens is your only option for RX find another location. Managers are never available. One of the cashiers had to go back into the office, after paging 5 times, to drag one out to override an error on the cash register. Today I waited an hour to pick up a zero copay RX that was ready. I will be moving my RXs to CVS or another Walgreens.
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October 2023 by Steve Wogaman
Don’t get your COVID vaccine here. Your appointment time means nothing, and the staff will not offer any updates.
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October 2023 by Matt Davison
Manager is extremely rude and unprofessional. I overheard him talking with a gentleman that was there doing work on the building. The contractor asked the manager a simple question about getting into a door or something, and the manager was extremely rude to the contractor. He said something along the lines of "you are taking up too much of my time already." And said some other very rude things. I'm pretty sure the contractor walked out of the building. I also walked out, as I dont want to give my money to a business that treats their customers and contractors like that. Sorry you are a middle aged man who is a manager at Walgreens. That doesn't mean you have to treat everyone else like garbage.
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October 2023 by Dan and Kasia Barcutian
Over 50 minutes waiting on hold to get a hold of someone at the pharmacy. The updates on the automatic voice recording counted down how many in front of me… three.. two… one more call ahead of mine… been waiting over thirty minutes as “next in line.”
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September 2023 by Tamara
If there is a 0 rating I would pick it
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August 2023 by Krystal Eskildsen
Incredibly rude staff. I asked if they had a certain medication and told them the name, which I wasn't sure how to pronounce, and the pharmacist rolled her eyes at me. She also seemed annoyed that I was even asking. How are these people employed?
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August 2023 by Rim Aron
Very unpleasant, often rude staff, specifically in the pharmacy. Poor customer service. Very long wait on the phone for a person in the pharmacy.
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June 2023 by Dan Q
The pharmacy is very disorganized. Ive been in discomfort for the last two days and they weren't able to prepare my prescription and then on day 2 they gave me the wrong prescription. Going to stick with cvs for the future
