-
December 2023 by Omar B.
Too bad there isn't the option to rate this branch with a negative number. Their service is absolutely atrocious! I'm blind and live in a condo complex where packages are left in a parcel locker separate from the mailbox. I've been having issues almost on a weekly basis for the last 3 years in terms of them not delivering my package to the right locker; or not leaving the right key to the locker where my item is at. The worst part of all this is that you can't get through to customer service via phone unless you bombard their phone until someone picks up. The supervisor there knows me; as well as several of the other employees; and all know that I'm blind and how difficult it is for me to get a ride to talk to someone there. Despite them knowing all this, my issues with them continue to persist.
-
December 2023 by Y O-Mor
Nathan was great and very helpful! The line was long but he didn't rush me. He helped me pack my box and he even suggested another way to ship my package through the post office that was affordable then what I was planning on doing. He was wearing a mask , but he was still caring. It's hard sometimes with masks to tell how the other person is feeling. The post office is always clean and organized when I visit. The rest of the staff are also nice and polite.
-
December 2023 by Mick Musial
I would never call our postal system great, but now it is at a new low. Again, the USPS missed a delivery deadline. According to the tracking history a package that originated in Kansas is traveling between Seattle, WA and Pontiac, MI. The mail service in my neighborhood has become horrible. Checks are constantly being lost or misdelivered. The delivery drivers play music so loud I can hear it inside my house with the air conditioning running. Delivery drivers should be focused on their job, not talking on their phone or blaring music. My neighbors constantly receive other neighbors' mail. I have had packages misdelivered, never delivered and other items destroyed by the USPS. I am no longer going to use the USPS if there is an alternative option available.
-
December 2023 by Tudor ApMadoc
Only one window out of 5 was staffed with 10 people in lineSheesh
-
November 2023 by Jim Wickens
I’ve moved two weeks ago and three weeks ago I put in my change of address and I still haven’t received any mail forwarded from West Bloomfield. Every single time I call they put me on hold and then hang up and they actually provide zero customer service. negative stars are not an option, but the people working there are among the lowest form of customer service, You can find anywhere in the world. I’d rather be transferred to a helpdesk in India.
-
November 2023 by Richard Wright
Was at the West Bloomfield office, retrieving my mail due to a faulty lock on my mail box. Encountered a very unprofessional and rude supervisor named Angel. This individual has no customer service skills and does not deal with the public well.
-
September 2023 by A H
Said tried to deliver a certified mail but no one was home. Both my spouse & I were home and the mail person did not even come to the door. Just stick the notification in the mailbox. This is not the first time. Do your job.
-
August 2023 by Kevin S.
This place is an atrocity. I've been at this postal location several times. There is absolutely no consideration for their customers. I've stood in the line for over an hour and 10 minutes before I was able to get service. When I was finally able to get service, I found the workers to be knowledgeable, but it was evident that they were frustrated - not with me but frustrated in general. Of course, the USPS is cheaper than other options. If time and great customer service is not a requirement, enjoy your stay. Ijs.
-
August 2023 by Carol A.
Great service but often Great service but often Great service but often slow. I'm still here tho.
-
July 2023 by Matt C
Awful Poat Office. Terrible customer service, rude and lazy government workers. Lived all over US and this has to be the worst post office I’ve ever used.
-
July 2023 by Brendoggg Skerbdoggg
Package was held up at this post office for 4 days for no reason. It didnt move at all in the process. By the time my package (live plant) arrived, it was virtually dead, with one leaf left and all the others brown and crispy.
-
July 2023 by Ellen Betel
No one in line. Picking up mail. Slower than molasses. Side talking prohibits efficiency.
-
May 2023 by Coco Blue
How are the workers not fired yet??? The people who work here will steal your package and Put Mail in the wrong box. Recently I was home at exactly the time they “attempted” to deliver a package. The funny thing is I was actually in my front yard gardening and did not see any “attempt” to deliver a package. Seems like the employee did not want to do their job. Please just go to the Union lake post office instead if you need to deliver something. They will go out their way to help you. The people at the West Bloomfield post office are so rude and purposely lose your package. It’s extremely frustrating.
-
March 2023 by Liz P.
Not sure why the low reviews for this USPS office. I came here today because I was shipping a medium-ish package to a friend.I had already wrapped it up in a box but it was showing as $21, to California. The USPS employee recommended I switch to one of their flat rate boxes for $17 so I did that. They had tape and labels for me to use too.Today is a Wednesday and I went around 515/530pm so I figured it would be really busy, but I was in and out within 5 minutes.Overall I'd come back to this USPS if I needed to mail something.
-
March 2023 by Mark Rosenblum
Horrible in many ways. We forwarded our mail, but some didn’t arrive. Even though they weren’t supposed to, they occasionally delivered our mail to our home even though we weren’t there. Finally, they have returned some first class mail from others saying we had left no forwarding address. All irresponsible
