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January 2024 by Suzy Shatter
Darin is awesome. Got us a nice VF gas insert and before Christmas. Mike and Mike ( install crew) very knowledgeable and cleaned up great! Thanks for everything!
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January 2024 by Kim Hewitt
I have to say this has been the best service we have had for a contractor. Fair price for excellent service. Mike was detailed and explained what he was going to do. We are warm again!
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July 2023 by Patrick Leclerc
I received excellent professional advice from them that got me back up and running with my BBQ.
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March 2023 by Mark Fogarasi
This place goes above and beyond to help and make sure that you get the right product and make sure that you're educated in what is needed and what is good. They spend a lot of time with me and helped me to make a great decision and I couldn't be happier. Thank you so much. You guys are so much better than any of the other fireplace & BBQ shops.
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March 2023 by Shawn James
Had a direct vent gas insert installed by Darin and his crew to replace an old wood burning insert. This was not an easy job to convert. Darin is professional and responsive and took the time to answer all my questions from the beginning of the process until the end. His crew of installers are clean and courteous, and about as hard working, detailed, and dedicated as can be. Prices are competitive...I highly recommend. Thanks again Darin!
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February 2023 by Amanda Brierty
Highly professional installation of a custom updated plate on our Osburn insert.Excellent communication and customer service. They really went above and beyond to ensure we received what we were hoping for. We would gladly recommend this business to anyone looking.
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January 2023 by Dennis Fassett
Excellent service, excellent installation. We're very happy with our wood stove! These guys did an outstanding job all around. I highly recommend them.
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December 2022 by Karen Gordon
Thank you to Darin for fitting us onto the schedule and to Mike for making our fireplace functional again. Amazing and attentive customer service --- and during Christmas week! Thank you so so so much!!
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October 2022 by Dj Sanfield
We ordered a Regency Wood Burning insert for our Mid-Century home in Ann Arbor, MI. We chose the Regency because of its high ratings and clean, minimalist design. This Is It Shop was the only place that had the Regency in stock. I dealt with Darin, the owner, and he couldn't have been more helpful. He worked with me to customize the backplate so that the design integrated perfectly with our existing brick hearth. After the install there was a drafting issue that was causing some smoke to drift into the house. Darin was super responsive and came out immediately. He and the Regency rep worked for hours to identify and correct the problem. Everything's working perfectly, looking great and we couldn't be happier, or cozier.
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August 2022 by Nthe313
Wish I could give them 10 stars!! After losing $125.00 to "Detroit City Sweep, LLC" (DCS), whose serviceman came out empty handed, he didn't even have a lighter on him, he had to use mine and did absolutely NOTHING. I called This Is It . . . Their serviceman came so loaded down with equipment that I asked him if he needed me to carry anything. He took off his shoes at the door and laid a huge drop cloth in front of my fireplace. He had the part that I needed right in his bag, even though myunit was probably built in the 70's. He installed it and WIPED DOWN MY WHOLE FIREPLACE. He also showed me where the sticker is (right up front) that list the brand, make and model number of my fireplace (the DCS serviceman had no clue where this information was and told me that "I" would need to find out and provide them with it before the part could be "ordered"). All of that service in approximately 30 minutes. Save yourself time and money. Call these EXPERIENCED, professional guys, that come ready to do the job! Not sure, but I think my serviceman's name is James. What a nice guy!!!
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April 2022 by Karen Pratt
Excellent service! We love our new fireplace. They were here a few hours and we enjoy relaxing in front of the fireplace. Our dog loves laying in front of it…
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February 2022 by C.M. Burks
Wish I could give them 10 stars!! After losing $125.00 to "Detroit City Sweep, LLC" (DCS), whose serviceman came out empty handed, he didn't even have a lighter on him, he had to use mine and did absolutely NOTHING. I called This Is It . . . Their serviceman came so loaded down with equipment that I asked him if he needed me to carry anything. He took off his shoes at the door and laid a huge drop cloth in front of my fireplace. He had the part that I needed right in his bag, even though myunit was probably built in the 70's. He installed it and WIPED DOWN MY WHOLE FIREPLACE. He also showed me where the sticker is (right up front) that list the brand, make and model number of my fireplace (the DCS serviceman had no clue where this information was and told me that "I" would need to find out and provide them with it before the part could be "ordered"). All of that service in approximately 30 minutes. Save yourself time and money. Call these EXPERIENCED, professional guys, that come ready to do the job! Not sure, but I think my serviceman's name is James. What a nice guy!!!
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January 2022 by Todd Trombley
I purchased a direct vent gas insert from them and then had it installed it in a former wood burning fireplace. I was able to run the gas and electrical myself but figured I'd leave the finesse of the final install to them. Everything was ready on time and installed as expected. They keep it simple and don't over-complicate things like a few of the other shops and installers I spoke with. No regrets!
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October 2021 by Antoinette D.
We needed 2 gas log sets for our new home. I called This Is It and spoke with Darin to make an appointment (as per their website). He told me he will send me a couple of emails with information (which promoted very expensive fireplace inserts) and to reply with photos of the fireplaces. I did that and then Darin replied asking which way I wanted to go with the gas logs and I replied "vented logs". I didn't hear back from him for several days and called him. No apologies for not getting back to me because he was busy. It was obvious he hadn't read my email. He asked me which logs I chose from the link and I replied I hadn't chosen and I wanted to know about remote operated logs. When he asked if I read through his (very long) email I said I hadn't to which he replied "it would have been smart" to do that. I found Darin extremely rude and unprofessional. It's hard to believe he is still in business with his attitude!
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September 2021 by Gary Lovio
I recently purchased an outdoor grill and a fireplace insert and do not make this statement lightly: This company defines quality products for the dollar and outstanding customer service. Unfortunately, not common these days. For both products the installer called first, arrived when scheduled, were very polite and professional, and left absolutely no debris for me to clean up. The "This Is It Shop" lives up to it's name. Very highly recommended!
