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December 2023 by L L.
Allan at the front desk was very helpful during our stay. The hotel is spotless! And everything is perfection. The rooms were comfortable and bright, hallways were quiet, ad bathrooms were well stocked with amenities. I highly recommend this hotel and its staff. Will definitely select this location again. Thank you all so much.
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November 2023 by Marqi Stevenson
Top notch customer service! Front desk manager went above and beyond. Good breakfast. 10 out 10, definitely will stay here again.
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November 2023 by Jay Kugler
I just wanted to show my appreciation for the hard work and dedication shown by the staff at the Hampton Inn Southfield/West Bloomfield!! We staying there with other family for a family emergency. Sam, Robert and Chris were so thoughtful and kind. They made sure our stay was as comfortable as possible. I also want to give my thanks to Violet who's smile and happy demeanor during meals helped all of us feel better. She is a gem!!We have stayed in this hotel many times in the past and the staff is always wonderful! But, this time it was exceptional. If I could rate the place higher than 5 stars, I would!! Thank you!!
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November 2023 by Josh Vokal
Our youth hockey team was in town for the weekend and the front desk team was very gracious with allowing us to use the breakfast dinning area for team dinners. The rooms were clean and check in was a breeze. As a Hilton Diamond member, I stay in plenty of hotels throughout the year and this location is near the top of my list.
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November 2023 by Julian Gutierrez
I stay at different hotels every week due to work and this was absolutely one of the best experiences. Sam at the front desk provided exceptionally fantastic service! I can't say one bad thing about this establishment! I will definitely return.
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November 2023 by chris behnam
Once you walk in you feel you are at home. Amazing service. Rooms cleans, quite hotel, showers good, beds are good and especially the location.
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October 2023 by Bennie Tate
I came looking to confirm that I was at the correct address. No one was at the counter stuck my head into the office door and the manager. Chopped my head off for sticking my head in. After I found out it was the wrong address he continued I put my hand up. And he told me to get out. The worst experience ever and no level of customer service.
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October 2023 by Miguel Monteiro
I had an 11am check out, so why is housekeeping knocking on my door at 9am. I made sure to put the do not disturb sign on the door.
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October 2023 by Kelly Brindle
Customer service was absolutely amazing. Night desk hostess was super Duper helpful.Was not happy with cleansing this of the shower and bathroom. Definitely needs a good scrubbing.Your cleaning staff needs to be better with understanding what do not disturb means When you have a 11 o’clock check out
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October 2023 by Stephanie Dunton
Great location! Rooms were clean and hotel was very nice. Sam at the front desk did a great job assisting us.Nearby activities: Lots of shopping close by and Twelve Oaks mall is only a 10 min drive.Food & drinks: J. Alexander's across the street was excellent but there are many other food options nearby as well.
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October 2023 by Steph Watkins
We love our Hilton/Hampton homes away from home. It’s predictably clean and comfortable. I usually have to rinse the filters from the air/heat units, but I’m uber sensitive about smells. Baseboards needs to be cleaned too, but over all, it’s a great experience. A pool, a gym and warm breakfast with waffles! You can’t beat it for the price. Airbnb has become too unpredictable for us. We like knowing what to expect. Thanks Hilton. And thanks for the rewards program too!
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September 2023 by Daphne O'Reilly
Sam, Michelle, Lucinda, Rose and ALL the staff are ALWAYS AMAZING! We won’t stay anywhere else. Great job to all the staff!!
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September 2023 by Maher Kawar
I needed a place to stay for about 4 days and was very happy with everything that I experience here. The room was nice, clean and a reasonable price. Service was excellent and with a smile.
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September 2023 by Erik Webb
This hotel has great customer service and the location is great. If you're traveling to downtown Detroit it's about 20-25 minutes. There's a lot of restaurants and shops really close by. I would definitely stay here again!!!!Safety: It's very secure coming from the outside and the police make there presents know.Walkability: There are several places to walk to near by. Art gallery, Brunch restaurant, shoe store.
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August 2023 by Mike B.
Would have been 5 stars except parking is not great.We were in the area for a funeral, we got there about 2:30 and the young lady at the desk said it would be a short wait as our room wasn't ready yet. When she heard we were there for a funeral she called housekeeping and had them get a room ready right away.In the morning, breakfast was good with several choices and a pleasant woman to attend to our needs.The room was very clean as was the whole hotel.
