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March 2024 by Katie
I put in an order for the wrong day, it was for a birthday I called and spoke with Ginger she said she’d see what she could do and within 2 hours it was delivered. Super friendly and fast. Great customer service! Everything was delivered and was great! Thank you!!
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February 2024 by Amy Jayne
**Highly Recommend**Imoved to KY a little over 3 years ago, after being in MI over 50 years.I always use this Edible Arrangement store to send my family and friends arrangements for a variety of reasons. The owner and staff are exceptional and the quality is always a cut above. Delivery is fast and accurate.
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February 2024 by Corey Mo
Your lady helped me out today! Check them out.
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December 2023 by Bekah Eslin, M.D.
This particular location of Edible Arrangements (West Bloomfield) is a role model for TRUE, EXEMPLARY CUSTOMER SERVICE. After delivering a fruit/floral arrangement and discovering a concern, I contacted the EA store. (Which is what ALL customers should do, have a discussion with management to attempt a resolution, rather than simply leaving poor reviews for any place of service. This is how companies change policies, or have an opportunity to make things right! )I asked to speak with the person in charge and was connected with Ginger. Ginger did her due diligence by asking several questions to understand the situation and additionally confirm that the product has not been received several days prior to the pictures I was showing her.After careful assessment, she offered to resolve the situation. This was handled quickly, professionally , and with prompt follow through. The recipient contacted me today and was so incredibly pleased with the alternative!Ginger is to be commended for being a fantastic face in a place where so often customer service skills fall flat nowadays, and defensiveness reigns. THANK YOU, GINGER!And to Edible Arrangements… a happy customer here!
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August 2023 by Rafael Paolotto
Very elegant shop. The owners are extremely nice. They have a wide collection of chocolate flavors and dates
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May 2023 by Kristen Yager
I understand I called last minute but the lady didn’t need to chuckle. Rude customer service in my opinion.
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April 2023 by Genavila Jackson
Very pleasant employee helped me with my order. Recipient sent a photo and it was just as nice as expected.
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March 2023 by fredrico stevenson
Truly disappointed! I bought a $99.98 arrange for my daughter and her family on valentines day 2/14/23. I made the purchase at the 23 mile and schoenherr road store, to be delivered to my daughter in white lake michigan. This transaction put me in contact with this west bloomfield michigan store. I spoke with a lady name Ginger who explained to me that because the were so busy on valentines day, that it wouldn't be delivered until the next day (2/15/23) which I was fine with. I explained to her my daughter gets off at 4pm and I need it there at 4:30 pm. Which she insured me it would be. Just found out that the driver called her and told her they close at 4pm and would be able to do so. He winds up delivering them to her job. I do appreciate that the driver delivered them to her job, instead of leaving them outside. What I don't appreciate is being lied to by Ginger or the driver. Edible arrangements at that West Bloomfield location on Haggerty rd. Closes at 5 pm. If they had a problem with that time, Ginger should have told me. I will no longer do business with edible arrangements because of this. Do what you say, and say what you mean. Especially when someone is a ongoing paying customer.
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December 2022 by Kelly W
I could not have had a better experience at this location. The two ladies working there that day were so helpful and kind. My order was made quickly and it turned out just lovely. Such a positive experience. Highly recommend!
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September 2022 by Joyce stoughton-kim
I ordered fruit and 4-cup cakes and fruit for my friends kids for their birthday and I must say I am so embarrassed at what arrived. A 4-pack of cup cakes packaged as if I bought them from the grocery store and the fruit arrangement was not in the pot featured, not even close... Really took much of the fun out of it. I give them the 2 stars for being on time.
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July 2022 by Emily Davis
I love anything dipped in chocolate but this is amazing! Great but like the other reviews a bit inconsistent. Sometimes the fruit is bad and other times it’s great. This batch happened to be perfect!
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May 2022 by Danielle Hawkins
Great for holiday gifts! I've received a few fruit bouquets from family from this location, and they're always fresh and delicious! The vases they're arranged in are also beautiful, wonderful keepsakes that I like to reuse. I recently ordered one for Mother's Day and it was ready for early pickup. Once again they met our expectations. Highly recommend!
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April 2022 by Waly Alloush
Inconsistent!!!My 1st order came fresh and the strawberries were delicious.My 2nd order was delivered to my fiance and the strawberries were not fresh And had a odd taste to them.I called and complained very kindly and she offered to have me pick up 12 strawberries. Bad service... This should have been handled 1 of 2 ways either a redelivery of my original order(not to pick up 12 strawberries) or a refund. Beware of bad food
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March 2022 by Kat C.
Biggest waste of money ever. Bought arrangement for my 20 year old daughter. Added stuffed animal that was supposed to be cute according to lady on the phone. It was a unicorn, not cute, looked cheap. Should of stuck with the teddy bear. Added Happy Birthday balloon. The birthday balloon arrived half deflated, non festive, boring and kinda ugly. Delivery arrived late in the evening. Just won't ever do business with this place again.
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November 2021 by Bill Olsen
Way to expensive for what they offer
