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February 2024 by Jess Karnegy
It’s 8:45pm, doors locked, not even 9 yet, and you’re supposed to close at 10….
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January 2024 by Brian Elles
The even shift pharmacist manager on duty at 5PM was rude, embarrassed me infront of a crowd, and ultimately provided no assistance. I still don’t have my meds.
Lines happen and that should not degrade the experience for those who waited their turn.
This is the closest pharmacy to my house yet due to this experience I’ll now switch to Walgreens across the street.
From this negative experience, CVS just lost a rewards customer and by the comments below, there is a trend of negative in-store experience at Haggerty/14mile CVS pharmacy.
Shockingly rude, I couldn’t believe it!
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November 2023 by Angela Scarbrough
Save yourself the trouble do not go into this particular CVS! If you don’t heed my warning, at least avoid the shift manager Sam. 11/1/23 my daughter and I went into CVS at 9:52pm. Yes, I’m aware that they were closing at 10:00pm. Quickly grabbed 3 items. At 9:58pm a store worker came over to ask if we need help with anything I said no thank you. When he proceeded to say that we close in 2 minutes. OK we’re heading up in just a second. Got up to the register to check out right as I scanned my card, I realize none of my coupons had applied. I had asked if any coupons applied he said no I said OK well hang on. I proceeded to at pull my app up and for some reason I had gotten logged out and I wasn’t able to sign back in. I said well let’s just go with my phone number. It should be connected to my phone number because the coupons are affiliated with my phone number, correct? He said yes. I said ok great. He glared at me for afew seconds, & then he proceeded to tell me that I could go get my coupons and pointed to the coupon printer behind us But you can come back tomorrow to do that. What? I asked are you serious? He replied yes, the only thing he could do was do a return & re-ring me up I said OK let’s do it so now here we’ve already wasted a few minutes of time with the back-and-forth and he looked at me w/ a rude passive aggressive tone said are we really gonna do this at 10:02 PM? I said yes I’m here. I came in here for these specific items to use my coupons before the store closed because they’re gonna expire so yes please let’s do the return re-ring me up. He started to get more aggressive, more rude and I asked him are you joking right now he’s like no I’m not we’re already closed. Excuse me sir but I came in here before you guys were closed. I was up here at the register before you were closed you tracked me down in the store to let me know we had two minutes before closing. I was up here before the store was technically closed as you were ringing me up you decided to tell me that the computers are gonna get turned off and the lights are going to turn off which is not the case. That’s just some bs they tell you to try to scare you for some reason which is ridiculous. I’m a grown adult and I know better I’m not naïve or gullible. I’m a lot older than what I look. Regardless, it shouldn’t have anything to do with my age you should treat everybody equally. So I asked to speak with store manager and he said I’m the manager I said you’ve gotta be kidding me is there somebody else I can talk to? Not here tonight he told me I can call in the morning I said OK cool just return my stuff. He never gave me a receipt. I asked one of the other employees that were stocking the shelves. If there was somebody else I can talk to? This poor person was in such a panic. Stumbling over her words telling me he’s the manager right now, so whatever he says must be right. ?♀️ ok thank you. I said this is absolutely asinine. I cannot believe how rude you are being you’re acting like I came in here right as you were closing and asked you to open the grill back up and make me an entire meal. I’m asking you to take one minute to return my items and re-ring me up we spent more time going back-and-forth. I am making sure to contact the store manager I’ve already spoke with the shift manager on today. I will be speaking to the store manager, as well as corporate not only was this person, rude, passive aggressive, presumptuous, & obnoxious. He never gave me a receipt to prove that he returned my items . It’s all on film, so they can watch the video and listen to their so-called shift manager treat people like dirt. I clearly made the drive over to the store that was still open bc most CVS close at 9. I didn’t go to my local CVS. I came from another area and this is what I get for coming in for three items because I wanted to use my coupons before the expired. I went to their competitor down the road and spent less money. “Sam” you should either get some training or maybe not take a job in Customer Service because it’s just not your f
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November 2023 by Jen S
Will never go back to this pharmacy. They are very rude. I am transferring all my prescriptions. I have been with them for many years. No more. Definitely do not recommend this pharmacy
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October 2023 by Jennifer S.
Pharmacist was absolutely rude. I have used this pharmacy for years but never again. I definitely would not recommend it
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September 2023 by TRUTH BE TOLD. DB
WORST SERVICE AT THE PHARMACY. THEY HAD A PHARMACIST AND SHE WAS VERY YOUNG WITH BLACK HAIR! WHEN I WAS GOING SHE WAS JUST AWFUL ? I HAVE SINCE PULLED MY SCRIPTS AND EVERYONE IN MY HOUSE SCRIPTS OUT! WE GO SOMEWHERE WE ARE APPRECIATED!
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September 2023 by MARIA MORENO
I GET MY MEDICATION FROM HERE FOR MORE THAN 5 YEARS NOW THIS CVS IS GREAT TO SHOP AT AND MEDICATION REFILLS OR TO FILL ??!
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June 2023 by Judy Smith
The cashier was excellent and helped me get reset up with my CVS customer care account. She was warm and friendly! She is a keeper!!! Her name was Cindy.
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June 2023 by Jackie Beigler
Can't get to speak to the pharmacy to cancel a prescription that I don't need now. You have the wrong schedule to refill a prescription.
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May 2023 by John W
This pharmacy is horrible. They have zero customer assistance and don’t even make an attempt to help.I tried to get a vacation override and they refused to call my insurance company. They said they don’t do that. I spent 2 hours on the phone with the insurance carrier to get it released.I will not step in there again. Avoid this place like the plague, and if you do get the plague don’t expect this CVS to get you a prescription!!!
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May 2023 by fonda schwartz
Great store. Friendly associates. Terrific managers. Heather and Isabel. Very clean and inviting
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April 2023 by Rosemary Collins
I have been with CVS off and on for many years. I have always liked their pharmacists and employees very much. Unfortunately, I have been going to the CVS on 7498 Haggerty Rd, West Bloomfield MI, 48322 for about a month now. Never have I had to deal with the rudeness they deliver. I've called a few times now for refills on my medications and each time they have been rude. I only switched over to this store because the one I was going to closed. This has been ridiculous and whatever problems they are having are not my fault, although they seem to think that it is. If they weren't so rude about how they deal with the issues, I may have been more inclined to do more on my part. I believe that I'm going to have to go back to Rite Aid so as not to be treated that way any longer.
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April 2023 by Julie B.
This CVS Pharmacy and staff is the absolute worst! The pharmacist and technician are rude and have terrible people skills. The store isn't stocked and many shelves are just empty. I'll never return to this location. Do yourself a favor and don't waste your time and hard earned dollars going here.
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November 2022 by Ross Campbell
The two women at the pharmacy were so busy that they were unable to actually assist me at the drive through even though I had a scheduled PCR test. They gave me the self test and said put it in the bin when you are done with no further instruction. I'm not sure if the test was even done correctly. I used the website, scheduled an appointment and was treated like an inconvenience. Don't waste my time by offering a service if you can't provide it.
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October 2022 by Google User
Pharmacy with lo bathroom 1 person working that took 15 min to check one person out. This store is worthless. They dont care about people or their customers walgreens never has these greedy corporate issues. I will take all my business to them.
