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August 2023 by Christian Houston
Citizens is too secure. They try to prevent fraud but it’s starting to be a i confidence when I have to spend a extra half a hour because citizens think $300 at a car repair shop is fraud. Mobile app always down for maintenance I’m ready to switch
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July 2023 by 64 OGGG
Citizens is too secure. They try to prevent fraud but it’s starting to be a i confidence when I have to spend a extra half a hour because citizens think $300 at a car repair shop is fraud. Mobile app always down for maintenance I’m ready to switch
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June 2023 by J B
Mary T-M could not have been less friendly and the one teller that greeted us wasn't much better. Mary seemed put out to assist my mother with 2 simple needs, (notarize a document, update phone number)and I wonder if she has a physical condition that prevents her from being able to smile. If this was the only branch I had access to, 5 accounts would already be closed.
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April 2023 by Annie A.
I've called on multiple occasions and they never pick up the phone. Very unprofessional
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April 2023 by I Y
As a private client at Chase Bank and Bank of America, I want to say that it was a horrible experience at Citizens Bank at West Bloomfield, Their customer service lady is inexperienced and treated me poorly. She was giving me a hard time when I wanted to close an expired CD. Even more puzzling was that she said that the check I got after the CD was closed wasn't allowed to have a different payee name on it. Doesn't she know that the money belongs to me? I have the right to tell her what name to put on the check! Finally, I complained to the branch manager, and the situatio ended with the manager intervening. I closed all my accounts at Citizent Bank to end this nightmare!!
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December 2022 by Aaron
I like the small town feeling of this bank branch. Employees remember your name which makes me feel less like a number than other banks I have banks accounts at.
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November 2022 by Aaron Gerchak
I like the small town feeling of this bank branch. Employees remember your name which makes me feel less like a number than other banks I have banks accounts at.
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November 2022 by Michael B.
Always understaffed, constantly making errors due to lack of proper training. I'm ready to take my banking somewhere more competant.
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January 2022 by Elvira Tarskaya
The most terrible service here. The brand manager is rude, unprofessional. They withdraw money from me on December 16, 2021. They said money will be on hold and will be deposited on December 23, 2021. We received letter that they will hold money till the end of April. Branch manager rejected to help, didn’t explain situation. She just kicked us out. Rude and not professional. I politely asked to call to her supervisor and supervisor of the hold department to resolve. She denied.They broke protocol and deposited check without date. Usually in the most banks they don’t deposit checks at all and send it back to client for a correction. Stay away from this branch, go to Vibe. They even know all their customers personally and always greets you by name.
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December 2021 by Maria Rapoport
Always a great customer service. Employees please and courteous.
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June 2020 by A. S.
The head teller is rude and nosy
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June 2020 by Noah Warra
Citizens bank is a good bank. They have good bankers, good managers, and good customer service. The checking account and credit cards are highly reccommended
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September 2019 by Michael Chiaverini
Employees here have an odd curiosity about customers transactions, and ask way too many questions. How about you just complete my transaction and say thanks?
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August 2017 by Kat Conrad
Very pleasant people. As far as baking Services you have to compare those to any other bank to see if they meet your needs.
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March 2017 by Miada Farida
Very nice and professional people