April 2023 by Jimmy F.
DO NOT SHOP HERE! I went in last month to purchase a mobile hotspot for my business. my intention was to open up the account under my LLC. the sales associate Charles signed me up for a personal account which then lead me to through about a month of hassling them to get my account straighten out. when i told charles about the screw up, he told me that he would take care of it in a few days, those few days when from March 15th all the way to April 7th when i received my new agreement for my business. during this process my bill had came in which was not in the correct amount stated to me at the initial sign up, i was told that the plan would be $65 a month plus the cost of the equipment along with taxes and fees. when i explained to them that my bill had already came in. prior to them getting the account switched over to a business account, i was told my both Charles and the GM that they would be taking care of my first months bill due to the inconvenience. I ended up receiving an email from ATT saying that my bill was past due. when i asked Charles if they had taken care of my bill, he acted oblivious as if he didnt know what i was talking about, pretty much called me a liar. when i spoke to the GM he told me to "Chill Out" i ended up paying my bill with zero assistance from either one of these unprofessional individuals, and my plan is still not correct, they wasted my time and were extremely unhelpful. ever since this store got sold off to some stupid third party seller company that sells for ATT this store has completely gone down hill. if your interested in getting anything from ATT, AVOID THIS STORE AT ALL COSTS!
