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April 2024 by Jack Hanma
Really good hardware store for this size of town Appreciate it
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December 2023 by Brian Golm
I use their UPS shipping and it was quick and easy I was in and out in a few minutes well done thank you.
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November 2023 by Marc Steensma
Friendly, really organized and stocked nicely!
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September 2023 by Sarah S
If you're a fan of feeling like a criminal, this is the place for you. They won't leave you alone for even a second and continually walk by the isle you're in just to keep an eye on you. If you're looking to rent something and want to be treated like you're an idiot, this is the place for you. Not sure if it's because I'm female, but the questions I've been asked about my intended use of rental equipment, if I "have help" to use items and the excessive warnings of the "cost if you break this" were insane. I'll give it to them on cleanliness. The store is spotless. Prices are the typical way over priced small town hardware norm. I'll drive the extra miles to go to one of the big box stores in GR. I can't be the only one.
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August 2023 by Nikki Nicole
I thought my husband was nuts when he said whenever he goes here he gets treated as if he was a burglar. Until my son and I stopped in today to get some WD-40. The lady asked if I needed help I said no thank you I know what I am looking for. We stopped in the back by the bike stuff just to look she followed us over there. And watched us. I grabbed some grease I thought I might purchase and then walked down the isle where the wd was. She followed us and then I walked back to the bike stuff to put the other grease back and there she came LOL what was even stranger was I don't have a purse I carry my wallet. I guess whatever they thought I was going to burgal was going down my trousers..I don't know it just seemed a bit extreme for some WD-40..?
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August 2023 by Terry Delp
These folks know their Business. The most family orientated business I know of! Wonderful please that I call my "main hardware store"!✌️?
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April 2023 by William “Bill” Melick
Will not replace a missing piece in package with receipt. They are very unacceptable with returns(I’ve been told multiple times). They will tell you it’s because I modified a piece to use because I was missing a piece, but I was going to keep everything and just wanted the missing piece….period! I didn’t want to return it. I wanted to just get the missing piece, but as heard before they don’t feel the need to please a customer. I’m glad to take my business elsewhere, since prices are quite high. I was also treated like a thief when I was going to go and purchase another part due to the missing one. They used the whole modify excuse(which was a piece I was still going to keep), so they wouldn’t have to do paperwork, or send the product back to the seller. It was not only frustrating, but irritating, and could have been easily resolved. What do I know, I’m just a customer.
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March 2023 by Tennessee Horses
Just letting everyone know to adovid Wayland hardware store. I waited a 2x6x8 pressure treated board that home depot sells for 7.48 they wanted me to Pay 17.99 for the same board. That price gouging charging over 10.00 more for the same board.
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November 2022 by Larry Lenhart
Good service, knowable saleman
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October 2022 by Susan Doran
Always helpful and respectful
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September 2022 by Phil Robbennolt
Awesome people work there, and can find anything in the store, they know right were to look every time
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August 2022 by Todd Cooper
Great customer service and owners that are focused on supporting local issues.Much better than big box stores
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August 2022 by Ronald Hankamp
I just want to put it out there the price difference with power tools for example Milwaukee the same drill battery charger combo kit is twice the price as other stores that is absolutely outrageous they do have good customer service they’re not helping the local contractors by doubling the price I will never buy any of that there I understand a little markup for double the price I’m gonna start checking the prices for all the little things I stop in there to see how outrageous that is unreal
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March 2022 by Melody Plescher
Been going here for everything from Uhaul to UPS to needing things like paint and tape for my projects.Everyone is always nice and today they helped me out with some issues I had sending a package. The nice lady was really patient and went out of her way to help me.
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December 2021 by Peter Depree
Very friendly and helpful team members. It was a good experience.
