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February 2024 by Elizabeth Samara
My boyfriend and I switched from another carrier. Nate helped us through it all and was super nice and fun to talk to. The process can take awhile due to transferring everything and it was a good experience. Definitely recommend.
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February 2024 by April Burton
I had an exceptional customer experience today, as Mark was very patient, efficient, and super nice!! Keeps me a long time TMobil customer!! Platinum customer service!!!
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February 2024 by Alicia Ortiz
massimo took care of me he was very nice a great experience overall!!
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February 2024 by Rebecca McKinstry
Nate was very helpful and professional
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February 2024 by Kaitlyn
These 5 stars must be bought reviews. There’s no way people are actually satisfied. The tone and vibe of this place is just so off and negative. I’ve never seen a place so salty because customers don’t PURCHASE product from here, I wouldn’t be surprised though. The bald older man needs an attitude check, nobody is entitled to buy anything from here just to be treated like a human being.
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February 2024 by Becky Burns
Mark did an absolutely fantastic job!!
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January 2024 by Billy Ray Dziadosz
Mark and Sylvester at the T-Mobile store are phenomenal if you do not go to this T-Mobile store you will probably not get the best customer service of your life I strongly suggest you come to this T-Mobile store if you want to be greeted with a smile a great conversation and being taken care of this is the place for you I give this place 10 Stars
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January 2024 by Carol Charron
Great customer service the gentleman saved me ?
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January 2024 by gary spearing
If you don't like the service and fill out the survey stating why. The owner will call u irate and then ban you from store because hey can't handle bad reviews
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January 2024 by Don Doolin
Great customer service staff are very smart and helpful
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January 2024 by William Palchak
I stopped in to ask a few questions about my account. The 2 workers were helping a family. They asked me if I was activating or buying a new phone. I said "no, I just have a few questions". One of them had then said "you can call support and they will answer your questions." I replied with " I would rather talk to someone in person." The employee said back to me "well then youre going to be waiting a long time." I told him that was fine, I had time. I could instantly tell he was annoyed. Not even 30 seconds later one of the guys came over to help me with my questions. He pulled up my account and answered every single question I had incorrectly. Heres 1 question I asked for reference. Someone on my plan was going to leave my plan and I asked how much less my bill will be. He told me it would have no change to the bill. This was incorrect. He was literally just trying to get me to leave, I could tell.I guarantee im going to get the generic response from this and nothing will be done. The generic response will be something like this...Hi William! It's disappointing to learn that we did not live up to our high standards for customer service. We are always improving and hope you'll give us another chance to provide better service in the future.
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January 2024 by Noel Leeah
Mark was super helpful every step of the way! I’ll definitely be going back to see him
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January 2024 by Shon Lin
Very unprofessional and rude!!!!
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January 2024 by Kim Truss
Greatest place ever!.Mark and Sly were very helpful and friendly. Come see them
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January 2024 by Kristen Waltz
Mark and sly took care of my phone issue. I would not go anywhere else. They went above and beyond. Best customer service experience ever